Purchased online but asked some questions which were promptly answered via email and phone call. Transported the bike from Adelaide on a refundable deposit. Arrived after a few weeks. Pick up was low... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I went online a bought a bike on the 28/11/2022. During the transaction there was no mention of storage fees or that it needed to be picked up by a certain date. As its my 4 yr olds first... Se mere
We bought a basket for a child’s birthday. We ordered it 3-4 weeks before the due date. It didn’t end up being delivered on time, with a real lack of knowledge between the local shop where we were s... Se mere
Virksomheden har svaret
Super easy to purchase and was ready for collection before the estimated date. Staff were friendly and helpful too.
Virksomhedsoplysninger
Skrevet af virksomheden
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Kontaktoplysninger
521 Pittwater Road, 2100, Brookvale, NSW, Australien
- (02) 9122 0842
3,0
Middel
169 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great product and great service
Great product and great service. I Always go to 99bikes for advice and purchases.
1. august 2021
excellent service
1. august 2021
Fantastic service all put together…
Fantastic service all put together ready to ride excellent service.
31. juli 2021
Great service and price for quality bike
Called to chat about the difference in a few bikes for my tall 12 year old - which was terrific as we are in lockdown - and the guy on the phone was very knowledgeable and helpful. I was then confident of placing an order online for the right bike at a terrific price using the member discount, which includes online tutorials for my son to learn how to look after his bike. Even the click and collect time was impressive! Thanks to everyone!
30. juli 2021
Team were super helpful with the order…
Team were super helpful with the order and after sales advice when doing the installation myself. Thank you.
30. juli 2021
Excellent customer service from start to finish
My thanks to the team @99bikes_brookvale for their excellent customer service before, during and after the sale as well as the COVID safe pick up.
I'm loving my Cube Reaction Pro 400 29r E-Bike
I have a degenerative nerve condition and was unable to ride a conventional bike anymore due to issues with my legs and was looking at my options with E-bikes. Jonah and Patrick displayed great patience in answering my many, many questions during the selection process and talked me down from some pretty lofty aspirations😜😂
When I picked up my bike Dave was super helpful and knowledgeable explaining all the features of the bike and fitted new cleat pedals for my shoes.
Anytime I visited the store , the team were professional , knowledgeable and consistent with their advice.
25. juli 2021
Excellent advice over the phone
Excellent advice over the phone, order placed and ready that same day. Excellent quality bikes and well priced.
25. juli 2021
Was easy to order and it came sooner…
Was easy to order and it came sooner than expected. Thanks
22. juli 2021
Click and Collect
I used click and collect for the first time- my product was delivered early. Well done guys
3. juli 2021
Online support and in person support…
Online support and in person support was excellent.
Guys and girls at the Brookvale NSW store have been excellent with my new bike purchase.
2. juli 2021
Such amazing service
Such amazing service! They really look after their customers well, this is the reason I keep coming back to by our family bikes. With a range to suit all our needs.
23. juni 2021
Click n collect Brookvale
Ordered SPD pedals online for click n collect easily no hassle.
Great price.
Picked up from local (Brookvale) Store.
Dealing with the saleswoman was an absolute delight. So professional & friendly. I actually inadvertently ordered 2x pairs of pedals, to which she gladly refunded the 1 returned pair no fuss.
HEAPS better experience than my last with Brookvale!
9. juni 2021
Amazing service and quality bikes…
Amazing service and quality bikes highly recommended! Sam was an amazing help with helpful advice along the way!
6. juni 2021
Good fast service
5. juni 2021
Shelley was excellent
Shelley was excellent. She really listened to what I was after and tried hard to find I suitably small mountain bike. She’s an asset to 99 bikes Brookvale!
17. maj 2021
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