Purchased online but asked some questions which were promptly answered via email and phone call. Transported the bike from Adelaide on a refundable deposit. Arrived after a few weeks. Pick up was low... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I went online a bought a bike on the 28/11/2022. During the transaction there was no mention of storage fees or that it needed to be picked up by a certain date. As its my 4 yr olds first... Se mere
We bought a basket for a child’s birthday. We ordered it 3-4 weeks before the due date. It didn’t end up being delivered on time, with a real lack of knowledge between the local shop where we were s... Se mere
Virksomheden har svaret
Super easy to purchase and was ready for collection before the estimated date. Staff were friendly and helpful too.
Virksomhedsoplysninger
Skrevet af virksomheden
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Kontaktoplysninger
521 Pittwater Road, 2100, Brookvale, NSW, Australien
- (02) 9122 0842
3,0
Middel
169 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good product and the service was fast…
Good product and the service was fast and friendly.
17. maj 2021
Great customer service and a good range…
Great customer service and a good range of products
8. maj 2021
Helmet was perfect fit
Helmet was perfect fit- sent a message online to request for assistance as I’m in between sizes. Took their suggestion and when I came to collect the helmet, the sales person gave more assistance by showing me how to adjust the helmet and where it should sit. Fantastic help! Thank you.
25. april 2021
My kids love their EnvyOne S3’s!!!!
28. marts 2021
Great products and service.
17. marts 2021
Great service. Above and beyond
Great experience from Sam last week. I purchased a Yakima full tilt bike rack which was sent to Brookvale. He went above and beyond to help me pick it up earlier than I would have otherwise done. Sam really impressed me by his willingness to help a customer when he really didn't have to.
Great experience. Love your work Sam!! And Brookvale 99 Bikes!!!
Cheers
Swee
15. marts 2021
The service at 99bikes is excellent
The service at 99bikes is excellent! I really appreciated being able to get a refund and not just a store credit for something I didn’t need. The sales people were very polite, efficient and happy to serve the waiting customers
11. marts 2021
A great place to shop! Highly customer focused.
I have shopped at 3 locations recently. Two in Adelaide and one in Sydney. I have been most impressed with the service I received from all staff. They listened, asked appropriated questions and helped me to purchase the bike that best fitted my needs. I highly recommend 99 Bikes.
4. marts 2021
Uopfordret anmeldelse
Gold Star Performance
An excellent shop with knowledgeable and attentive staff who are willing to help and take their time to explain. The Gold Member Club is worth joining for the significant discounts, particularly if you plan on significant spends. I like the fact the shop offers the opportunity to review as it shows a willingness to want to improve. Big shout out to Sam Kool for his customer dedication and willingness to go the extra mile.
27. februar 2021
Uopfordret anmeldelse
Knowledgeable and helpful.
Jay was fantastic today in checking over my sons new bike before it left the shop. He was knowledgeable and in my opinion, went the extra mile in providing customer service.
19. februar 2021
Uopfordret anmeldelse
Easy transaction
4. februar 2021
Uopfordret anmeldelse
Sam’s a legend!
I had such an awesome experience on Sunday at 99 Bikes in Brookvale. It was right at the end of the day but Sam stepped up and assisted me with my purchase. He was absolutely brilliant in locating the perfect bike for me. I honestly couldn’t have been luckier to have his expertise and knowledge on not only biking but also on life, it was like getting help from a trusted friend. Thanks for looking after me and getting me back on two wheels. You and the shop will be seeing my face down there soon enough to grab some more things for sure.
1. februar 2021
Uopfordret anmeldelse
Very helpful staff member- Luke
Luke at the Brookvale store was extremely knowledgeable and helpful. Thank you
23. januar 2021
Uopfordret anmeldelse
10 of 10 services from byron.
Staff rene .byron being very helpful help me to find a right bike for myself .
Byron explain well and genuinely helping out costumer to get a right bike.
18. januar 2021
Uopfordret anmeldelse
Amazing service and great advice
Amazing service and great advice. Thank you
16. januar 2021
Uopfordret anmeldelse
Just awesome
Always help me out. Great service . Thanks Dave ,Mikey and Toby. Legends
13. januar 2021
Uopfordret anmeldelse
First service experience
Booked my sons bike in for its first 3 month service. I took it in the day prior as we were heading to the blue mountains so needed the bike ready by 11am the following day. I was told this would be ok as they would work on it first thing. I called at 11:15am as had not heard from the service shop. The person apologised and said they missed it somehow. They said they would work on it next and the bike was ready an hour later. It meant we were slightly delayed for our departure but not the end of the world. The bike itself had both inner tubes replaced and they only charged me the labor on one which was nice. They did however miss fixing part of the chain guard which I had requested. Again no major drama just a bit frustrating. Overall not a great first experience. Hopefully next time will be better.
7. januar 2021
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - Brookvale
Hey Ian, thanks for leaving your review. It's really disappointing to hear about your poor experience - this is certainly not the level of service we expect to provide.
At the very least, we would really like to help you get your sons' chain guard fixed, and prove to you that we can be better organised!
Please could you contact us: help@99bikes.com.au so that we can rectify this situation!
Very helpful
Very helpful, ordered wrong size, replaced with no problem at all. Great work! 👍
6. januar 2021
A very polite and pleasant guy who was…
A very polite and pleasant guy who was very thorough.
23. december 2020
Uopfordret anmeldelse
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