Purchased online but asked some questions which were promptly answered via email and phone call. Transported the bike from Adelaide on a refundable deposit. Arrived after a few weeks. Pick up was low... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I went online a bought a bike on the 28/11/2022. During the transaction there was no mention of storage fees or that it needed to be picked up by a certain date. As its my 4 yr olds first... Se mere
We bought a basket for a child’s birthday. We ordered it 3-4 weeks before the due date. It didn’t end up being delivered on time, with a real lack of knowledge between the local shop where we were s... Se mere
Virksomheden har svaret
Super easy to purchase and was ready for collection before the estimated date. Staff were friendly and helpful too.
Virksomhedsoplysninger
Skrevet af virksomheden
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Kontaktoplysninger
521 Pittwater Road, 2100, Brookvale, NSW, Australien
- (02) 9122 0842
3,0
Middel
169 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Whole process easy and efficient
Ordering was easy. Response was prompt and the process and pick up very efficient
31. august 2021
Collection experience
Ordering process was straightforward.
Website easy to use.
Order assembly and availability was excellent.
Pick up arrangements could have been better. Understandably stores have needed to adapt quickly to a Covid lockdown environment however collection process was not ideal.
I arrived at store where there was appropriate measures in place, QR codes, sanitiser, open door and table blocking entry indicating pick up point.
I then waited approximately 10minutes while two people at counter attended to phone calls and person in workshop went to & from counter. Ultimately product was provided. This is not intended as criticsm of any of the staff who are operating in a constrained and, I expect, low revenue environment however the customer service approach in a Covid environment could be improved.
31. august 2021
great service by the team
31. august 2021
Very quick ordering process
Very quick ordering process. Very quick turnaround to have the bike ready - only 3 hours.
29. august 2021
Online system was easy and accurate to…
Online system was easy and accurate to use. Staff were careful, professional and thorough. Great buying experience.
28. august 2021
A Very Good Experience
99 Bikes guided me with their knowledge and experience to help me purchase my first e bike. The friendly staff provided me with clear information and precise answers to my questions.
With Sydney in lockdown I wss unable to travel from my regional home to collect the bike when it arrived in store. 99 Bikes arranged to deliver it, along with those for other out-of-town customers, at a convenient pick up point 170 km from Sydney.This was achieved in a very customer focussed manner and it never appeared to be a hassle for them.
99 Bikes is now very much my preferred cycling retailer and I highly recommend them for their high quality service and professionalism.
27. august 2021
Excellent service
Ordered Aftershokz headphones using click and collect during lockdown.
Super fast processing and excellent covid safe set up for collection.
Great headphones - 99 bikes was the only place I could find that actually had them in stock without a month's wait for delivery 🙌
27. august 2021
Staff tried to ignore the growing queue…
Staff tried to ignore the growing queue outside. No staff member acted as if they actually wanted to serve customers. Very poor service.
25. august 2021
Besvarelse fra 99 Bikes - Brookvale
Hi Billy,
Thank you for taking the time to leave your feedback with us. I am so sorry to hear that you didn't have a good experience with our Brookvale store. Increased demands, and the current restrictions have meant that we are having longer than usual wait times, but even so we aim to have excellent customer service. I do apologise that your experience didn't live up to this. As such I've reached out to you via email to assist you with this further. If you don't receive this, or if you have any other questions at all please don't hesitate to contact us on help@99bikes.com.au
The staff have been amazing from…
The staff have been amazing from helping select a bike, to problems from misuse fixed in a day. Couldn't be happier and have verbally recommended to friends.
20. august 2021
Tricky compatibility issues resolved
When i presented Byron and his team at 99 Bikes Brookvale with some tricky compatibility issues with Wahoo and bike they came through and sorted it.
Highly recommmended
18. august 2021
Great follow up service from the team…
Great follow up service from the team at 99 Bikes in Brookvale,
They went above and beyond to provide the product we were looking for.
Amazeballs!!
18. august 2021
Rubbish bike servicing/tune up
I brought an old bike to 99 Bikes at Brookvale for a service/tune up. They replaced the tyres and tubes, which was fine, but the rest of the service was total rubbish. They somehow missed the fact that both crank arms had massive cracks in them all the way through, and if they oiled the chain it was probably just by walking past it with an oily rag - it was squeaking like crazy by the second ride afterwards. I doubt they actually did a test ride either (as they claim in their advertising), otherwise they would have realised the front brake pads had been poorly adjusted (by them) and were catching on the wheel rim. I got the impression they were only interested in flogging new bikes and could not be bothered with the servicing side of the business. I would not go back in a million years.
17. august 2021
Uopfordret anmeldelse
Besvarelse fra 99 Bikes - Brookvale
Hi Alex,
We are very sorry to hear about the experience you have had at the Brookvale store. If you can email help@99bikes.com with your invoice number and we will follow up further with the Brookvale Workshop Team Leader and investigate further.
Spending of voucher did not consider sydney conditions
Spending of voucher did not consider current Sydney conditions, as I went to spend my voucher along with a purchase but could not click and collect as part of voucher conditions, but could pay for delivery. Delivery was slow considering local store was more convenient for click and collect, and would have enabled use of the purchase when needed, and not 4 days later.
16. august 2021
Besvarelse fra 99 Bikes - Brookvale
Hi David, thank you for your review.
It's really disappointing to hear about your poor online shopping experience with 99 Bikes.
I can see you had some issues with using your EOFY voucher for a Click & Collect order. This definitely doesn't sound usual, as our EOFY gift vouchers are able to be used for in-store purchases, or online for either Click & Collect or delivery!
Please can you contact us: help@99bikes.com.au so that we can assist you, and hopefully rectify this poor experience?
Great product and great service.
12. august 2021
Really friendly and helpful team at 99…
Really friendly and helpful team at 99 Bikes in Brookvale. They've got a good selection of products as well. Will go back there for sure.
12. august 2021
Quick and friendly service
11. august 2021
Friendly team
Friendly team, good click and collect function. Not great parking available though
3. august 2021
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