724rent.com Anmeldelser 

I am writing this review to warn potential customers about my dreadful experience with 724Rent car rentals in Turkey. My holiday turned into a nightmare due to the unreliability of the vehicle and the sheer lack of customer support.

I had rented a car for my vacation, expecting a smooth and convenient experience. Unfortunately, the car broke down in the middle of my trip. I immediately contacted 724Rent for assistance and expected them to either fix the car or provide an alternative. To my dismay, I received no response whatsoever.

Stranded and stressed, I had no option but to find another rental company and rent a new car to get myself back to the airport. This led to unexpected expenses and significant inconvenience, completely ruining the remainder of my holiday.

To add insult to injury, 724Rent stopped replying to my WhatsApp messages. I even requested a refund for the days I could not use the vehicle and for the costs incurred due to their service failure. Once again, I was met with complete silence.

I have never encountered such an irresponsible and unprofessional service. If you're looking to rent a car in Turkey, I strongly recommend avoiding 724Rent. Their complete lack of customer care and unreliable vehicles can potentially ruin your trip, as it did mine.

I am absolutely disappointed and outraged by my experience. Zero stars if I could.

Do yourself a favor and look elsewhere for your car rental needs.

For me , I rented cars in many countries in the world , the worst one was from724 , the problem started when they convinced me through car discovery to pay extra money for full insurance but in their office they forced me to sign a paper to pay money for any thing happened to the car, second problem that one guy came late to take me feom the airport to their office more than 10 minutes away geom the airport, third issue the deposit: they I contrary to others took 200 Euros, and refunded only 61 Euro, when they received the car he checked it spot by spot,
Worst experience

You will not get your deposit back!!!
Their office is not at the location as written on their website. It is at a weird place with gates and security guards. Reaching out to them on the phone was also a problem. After a long wait at the Sabiha Gokcen Airport, finally, a rude agent came and picked us up.

They were insulting and threatening when I rejected the junk car they tried to give me. It had more than 100,000 km on it with all kinds of scratches, dents, missing hub caps, with a crack on the windshield. They said all their fleet cars were maintained regularly. The gas tank was empty, and the tires were flat. They still forced us to buy the "mandatory insurance" although we had purchased it online. Then they asked us for the leave security deposit, which was never returned despite many phone calls and messages. Eventually, they stopped responding.
After returning the car, they said everything was OK. However, the security deposit was never returned. We lost so much money, they stressed us, and we were threatened. It is sad to see this kind of crooks running car rental companies and making easy money on desperate tourists. Also, read their Google reviews carefully -- you will realize most (maybe all) of the positive ones are fake. Please report these to Google.

1. On 7 August we go to the address indicated in the booking voucher at Istanbul airport but there is no desk dedicated to 724 rent, only thanks to the kindness of a flight attendant who called customer service speaking Turkish we discover that after several minutes someone would have arrived to pick us up, to take us to a garage about 15 minutes from the airport.
2. The approach of the staff, once we arrive at the collection point, immediately appears a bit scam, they try to saddle us with upgrades of all kinds, also informing us that the total coverage purchased with the "discover cars" broker is not valid, that in case of damage we would have had to pay and then refer to the broker for a refund.
3. When paying, my debit card apparently refused payment, I tried another with the same result. Let's try with my fiancée's card, however if the card doesn't belong to the holder of the reservation, there is a supplement of €5/day, for a total of €60 more. Same bank, same circuit, magically this one worked.
4. The time comes for the delivery of the car, we begin to get annoyed with this whole process, they tell us that to accommodate us they will give us a car with an automatic transmission for the same price, the car has a huge crack that runs through the entire front windshield. Since we don't consider the vehicle safe, we ask to have the car we asked for, with a manual gearbox, but the car isn't there, they want to convince us that the car they are giving us is safe and can therefore travel safely. We firmly oppose it and in the end they send us to another depot of theirs 70km away where we change the car and finally get a car in good condition and apparently functional.
5. After 50km the ad Blue light comes on and we fill it up at our own expense.
6. During our rental, the car reaches 20,000 km and the oil light comes on. To speed up the processes and thinking of doing what we like, we stop at the first petrol station and top up the oil, needless to say we haven't been refunded because "we had to call support and go to an authorized service center, so we wouldn't have to pay".
7. The time comes for the return, fortunately given the hint we were very careful not to damage the car, which thank goodness passed a very accurate check (we still had videos and photos taken at the beginning of the rental).
8. return of the 100 euro deposit that we left in cash (they pushed us to pay it in cash because "this way it is returned to you immediately when you deliver the car"): we knew that the money from the toll booths would be deducted from this, the bill it is promptly presented to us: 60 euros. We therefore ask that we be explained what these 60 euros are made up of, which we would have been willing to pay, although it seemed a bit steep to us given that we only took the motorway for a small part of the journey and at the toll booths you can see the amounts paid (we expected about 25 euros less).
We are told that the information comes from the head quarter which has access to the license plate data, so there is no way to see the movements associated with the price they communicated to us. If we want to know them, we have to write an email to customer service and ask for the motorway movements connected to the license plate (this, however, only after paying what they have requested).
Furthermore, the 40 euros difference, they don't have them available in cash, so they will be returned to the card that made the payment, hopefully...
9. Following our complaints relating to the lack of transparency of the point above, the impatient operator tells us that we should rest a little calm, as he has waived the 20 euro penalty for not having returned the car cleaned and washed, yes, he waves the contract we signed under his nose, where there is precisely this clause which he obviously failed to highlight during the rental phase.
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This company is a scam. Do not do business with them. They do not honor their contract, they overcharge you for anything and everything. They are not honest at all!

DO NOT USE! A terrible company that lies and cheat its customers.

Usually, car rental put a stop on your credit card as a deposit. This company actually took out the money and then 5 weeks later still have not returned any of it. I’ve been asking every week Via WhatsApp and still $500 has not been returned despite their own paperwork showing that the car had been returned in the same condition.
Incidentally. when we returned the car there was no one there to greet us - despite us having rung them ahead of time. After almost an hour someone turned up and then proceeded to charge us $180 for half a tank of petrol. Of course, if we had known beforehand that the charge would be that much, we would of course have filled the tank back up. By the time we were told that the fee would be $180 we had no time to go find petrol!
Currently a car that would have cost $300 at AVIS has now cost me almost $750 with these crooks.

Good service and returned deposit minus the toll charges. Also escorted me from and to the airport in van. All in all a pleasant hire company. Would go back.

BEWARE * SCAM * THEFT * ILLEGAL BUSINESS

Stay away from this scamming rental car company. They offer good rates to attract customers and all the eye is the customers' deposit.

I rented a Renault Clio from Sabiha Gokcen Airport Istanbul (SAW) for 9 days. The car was new and good and I didn't have any issue with the car during the rental. After returning the car I waited for about 20 days and then I got back 240 out of 500 Euros which blew my mind.

They just deducted 260 euros from the deposit and didn't bother to inform me why. After 10 days of contacting them, sending 3 emails, finally I got reply in which I saw that they deducted 200 euros just for detailed cleaning with the reason that there were smoking stains in the car. HOWEVER, I DON'T SMOKE.

The person to whom I returned the car told me that everything is fine. When he gave me the report, he marked "Dirty" checkbox and said he wrote same in the note because the outside of the car is dirty (the normal dirt & bugs on the car front what you get while driving on Turkish highways)

And now, they are claiming that the report says detailed cleaning was required because you smoke in the car. (I'm surprised how conveniently they are lying)

They shared a picture as well and only one picture in which there are some tiny biscuit particles on the seat (which could be easily vacuumed and definitely no detailed cleaning was required). I have asked them to provide more proof and also receipt of performing detailed cleaning which I don't think they would be able to provide.

Again, an advise to all: NEVER EVER TRUST THIS COMPANY AND STAY AWAY FROM THEM.