6ginternet Anmeldelser 1.323

I am satisfied an happy with the help of lady on phone all resolved and running very helpful and fast sevice thanks

AVOID AVOID
If you are happy with intermittent internet then go ahead and signup with them.
Yes the price is cheap.
But the service is appalling.
We would be watching a film and half way through the internet would go down.
This happened loads of times.
If we rang up we hade to wait over 5 minutes to get to speak to somebody.
They would then ask us to unplug this and reboot that.
All to no avail.
They said they would look into the connection .
Then a few hours latter as if by magic it would come back on again
This happened a few times.
in the end we gave up ringing up.
We then decided to cancel the service.
We had been with them a few years.
Then they decided that we owed them over £200 pounds.
When we renewed the subscription we did not agree to paying off the contract if we left !
It was not mentioned !
We then agreed on a lesser figure.
We paid the outstanding balance . ( Via strip )
We asked for a receipt and was told that one would be emailed to us. ( we did not received it )
Now we have received a letter telling us that we still owe them £267.
And another one saying we owe them £ 15
And the letters threaten to hand it over to a collection agency.
The company is a complete shambles .
You are better of paying a bit more each month and getting a reliable service ( which is what we have now.

Great customer service and so much better than sky

Ive been with 6g fpr a couple of years and their customer service is really good. I always get through to someone when I need some tech support and this time they stayed on the line and got the issue sorted in 10 minutes. 10/10 from me

Great customer service, very helpful and efficient

customer support is pretty decent and get things fixed, the actual internet service is not, consistent speed drops and latency spikes makes everything except browsing the web impossible without constant communication with support

Support given was great back up and running in 10 minutes one happy son

I had a dead spot in the house so contacted technical support. They were very helpful but the problem remained so we agreed that another extender was needed. Two days later two engineers (Chris and Martin?) turned up early in the morning and within an hour had replaced all of my routers for newer versions and cured the dead spot issue. Thank you for such good service.

Highly regret going with Opus the internet speed is very inconsistent and causes huge inconvenience. There’s only 2 people who are connected to the wifi in my household and we still have a lot of issues connecting to it. I’ve tried contacting them before about this issue they said they would ‘keep an eye on my account’ and try sort the issue out but I’ve had no luck being with opus. I’m highly considering just cancelling with them and going with a more reliable and faster broadband as it’s just not worth the headache. My property is literally opposite the 5G tower they’ve built across the street and I still have really bad internet. You may okay internet speeds on your phone sometimes but if you want to download games or play online you will suffer with high ping and very slow internet speeds.

Overall you pay for what you get as the saying goes you buy cheap you buy twice. It’s my own fault for going with Opus I thought I would give them a try as I spoke with a representative who came knocking on our door but I massively regret it as it’s not reliable at all and wouldn’t recommend them.

Did live chat has my speed was running really slow they sorted it straight away no problem

Brilliant service

Very helpful

ABSOLUTE WASTE OF TIME, constant outages, not worth the money, DONT BOTHER WITH THIS COMPANY

There was no wait time. The advisor was very helpful and efficient.

Unprofessional and a huge mistake of a company. We left due to constant outages and poor speeds and when we asked for the performance logs they seem to forget how to reply. Communications regarding the £350+ termination fee seems to be sent without issues though.
After my husband put a review he was asked for more information which he still hasn't has a response to yet. We have started the process of reporting to the ombudsman and intend to go to Ofcom and looking for other ways to escalate the service we received.

the webpage for payments has never worked in two years. now there's no chatbox to ask for an email payment link. you phone the number, there's no answer. then there's the internet falling off every month.

I have been a customer a few years. Initially very good, followed by very poor. After several ping pong conversations yesterday it all got fixed. A very knowledgeable young lad Micheal deserves top marks. Despite high winds, heavy rain, he installed the fibre service. I am very impressed after only one day.

New to opus after sky ditching me, seem ok so far the chat is quick and helpful resolved my issue straight away, I will keep you updated

Had some issues with my internet keep dropping out, the lady who assisted me on the online chat was very helpful and stayed until the issue had been resolved! Excellent service, friendly and fast response time.

Excellent customer service