Really helpful and willing to keep my internet connection live whilst awaiting next universal credit payment... Fast enough internet 🛜 speed for a social tariff of £13.50 for the first year then dou... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Lost broadband when an engineer carried an installation for a neighbour. Contact staff were helpful and an engineer fixed the problem the next day. Sh*t happens, what matters is how you put it right.... Se mere
Virksomheden har svaret
Hi I called today 4th Utility to inform them of my returning the old equipment installed at my old address. I spoke to a fine lady called Siddiqua based in lovely city of South Africa. She was very p... Se mere
Virksomheden har svaret
I had a really good experience speaking with Jamie today. He was friendly helpful and took the time to explain everything clearly without making me feel rushed or pressured. Jamie was a pleasure to d... Se mere
Virksomheden har svaret
4,6
Fremragende
12 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted everything went smoothly and that you found our team helpful and understanding. We really appreciate you taking the time to share your experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Lovely team
Jill McGuckian was very helpful and pleasant on the phone, and it was quick and easy to set everything up.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Oscar,
Thank you for the fantastic feedback! We're delighted Jill McGuckian was helpful and pleasant and made getting everything set up quick and easy. We'll make sure your kind comments are passed on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
my 2.3 speed im paying for is coming in…
my 2.3 speed im paying for is coming in at 990. I have raised 3 complaints and told it will take 77 working day...that has come and gone. no reply to the 2 other complaints that have been sent in with speed tests from 3 different sites that go by.I shouldn't of expected anything more as when i signed up i never even got sent a router which they failed to acknowledge or rectify
Hello John,
Thank you for contacting us regarding technical support ticket 48696148612.
We are sorry that you have not received an update and understand your frustration after waiting for a week without further information.
As this concerns an ongoing speed issue, the fault must be investigated and progressed through Technical Support. The Complaints Team cannot perform live diagnostics, confirm the cause of the issue or complete the necessary troubleshooting by email.
Please contact Technical Support on 0333 888 4050 and quote ticket 48696148612. You will need to continue through the technical support process and complete any further diagnostics or equipment checks requested so that the fault can be investigated fully.
As the next steps must be completed through Technical Support, we will now close this complaint. If you remain dissatisfied after completing the technical support process, you may raise a new complaint and provide the outcome of the investigation for review.
Kind regards,
Corey@Resolutions Team
Obviously they don't check on the fact I've already done as they have asked and was given a
Ticket ID
48696148612.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi John,
We're sorry to hear your 2.3Gb service is not delivering the speeds expected and that you've had no resolution despite submitting multiple complaints and speed tests. We also appreciate your frustration regarding the router not being supplied initially. Please respond to the email you'll receive from Trustpilot with your details so we can investigate your service and complaint history personally.
Great Service
Ben was fantastic and provided all the information I required succinctly and in a friendly manner. Many thanks.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Morgan,
Thank you for the five stars! We're delighted Ben provided all the information you needed in a clear, concise and friendly way. We'll make sure your fantastic feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent service from Callum. He was very helpful, professional and explained everything clearly. The process was quick and straightforward, and he made sure everything was arranged and booked for me.
Thank you, Callum, for your great service!
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Feras,
Thank you for the fantastic feedback! We're delighted Callum was helpful and professional, explained everything clearly and made the process quick and straightforward. It's great to hear he made sure everything was arranged and booked for you 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Besvarelse fra 4thutility
Hi Rahid,
Thank you for your feedback! We're pleased you found the communication clear and informative. We really appreciate you taking the time to share your positive experience with us 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Quick response
Quick response, and very informative about provided services.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Ian,
Thank you for the five stars! We're delighted you received a quick response and were given clear and informative details about the services available. We really appreciate you taking the time to share your experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very honest
Very honest, accurate and professional advice relating to my broadband connection with tv recorder box. Martin was excellent, knowledgeable and very helpful.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Nick,
Thank you for the fantastic feedback! We're delighted Martin provided honest, accurate and professional advice regarding your broadband connection and TV recorder box. We'll make sure your comments about his knowledge and helpfulness are passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
My customer service advisor was pete he…
My customer service advisor was pete he was easy to talk to and supportive & helped me with my request. 10/10 excellent service
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Reakay,
Thank you for the fantastic feedback! We're delighted Pete was easy to talk to, supportive and able to help with your request. We'll make sure your 10/10 feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Fast, Quality Service
Service was fast and Amir was very helpful. Got me sorted right away!
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Daniel,
Thank you for the five stars! We're delighted Amir provided fast and helpful service and got everything sorted for you straight away. We'll make sure your positive feedback reaches him 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Besvarelse fra 4thutility
Hi Aaron,
Thank you for the fantastic feedback! We're delighted you found our team helpful and polite. We really appreciate you taking the time to share your positive experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contactHi Aaron,
Thank you for the fantastic feedback! We're delighted you found our team helpful and polite. We really appreciate you taking the time to share your positive experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Bernie the person I spoke to was very…
Bernie the person I spoke to was very helpful , friendly and pleasant who explained everything I needed to arrange my broadband .
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Keith,
Thank you for the fantastic feedback! We're delighted Bernie was helpful, friendly and pleasant and clearly explained everything you needed to arrange your broadband. We'll make sure your kind comments are passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Efficient tech support
I had an issue with an incorrect password and Fahad was able to help me very efficiently with resolving the issue.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Mark,
Thank you for the five stars! We're delighted Fahad was able to efficiently identify and resolve the password issue for you. We'll make sure your positive feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Lure you in with offers and discounts…
Lure you in with offers and discounts then you can never get through on the phone to them after if you have a problem. Awful company, currently trying to cancel!
24. september 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi David,
We're sorry to hear about your experience, particularly the difficulty you've had reaching us by phone when needing support and your concerns regarding the offers provided when joining. We understand you're currently trying to cancel. Please respond to the email you'll receive from Trustpilot with your details so we can investigate your experience personally and help progress matters.
Tim. . 5*
Tim was amazing today! He sorted out my issue straight away! I’m so grateful and I really value your patience!
Thanks a lot Tim ✨
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted Tim was able to sort your issue straight away and that you appreciated his patience throughout. We'll make sure your five-star comments and thanks are passed on to him ✨
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Upfront and truthful
Upfront and truthful. It's nice to have a company reach out at the end of a contract to remind you and stop you going into the default plan! I know there are many that don't! Benjamin was very polite and quick to go through the options and as a result the company has my name on the books for another 2 years. Good job!
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Struan,
Thank you for such fantastic feedback! We're delighted you appreciated our proactive approach at the end of your contract and that Benjamin was polite and efficient when explaining your options. It's wonderful to have you staying with us for another two years 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Kay told me about this deal she was…
Kay told me about this deal she was fast and easy to understand
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Steven,
Thank you for the fantastic feedback! We're delighted Kay explained the deal clearly and made everything quick and easy to understand. We'll make sure your kind comments are passed on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Got a call from 4th utility Abdullah…
Got a call from 4th utility Abdullah explained everything to me and answered questions I had
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Mr Dennis,
Thank you for the five stars! We're delighted Abdullah clearly explained everything during your call and took the time to answer the questions you had. We'll make sure your positive feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Thomas was amazing and helped with…
Thomas was amazing and helped with canceling my account!!
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Maria,
Thank you for the fantastic feedback! We're delighted Thomas was so helpful and made cancelling your account straightforward. We'll make sure your kind comments are passed on to him, and we wish you all the best 🤗
Really great service
Really great service, very fast, and they always kept me in the loop throughout the call
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Callum,
Thank you for the five stars! We're delighted you received such quick service and were kept informed throughout the call. We really appreciate you taking the time to share your positive experience with us 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.