Really helpful and willing to keep my internet connection live whilst awaiting next universal credit payment... Fast enough internet 🛜 speed for a social tariff of £13.50 for the first year then dou... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Lost broadband when an engineer carried an installation for a neighbour. Contact staff were helpful and an engineer fixed the problem the next day. Sh*t happens, what matters is how you put it right.... Se mere
Virksomheden har svaret
Hi I called today 4th Utility to inform them of my returning the old equipment installed at my old address. I spoke to a fine lady called Siddiqua based in lovely city of South Africa. She was very p... Se mere
Virksomheden har svaret
I had a really good experience speaking with Jamie today. He was friendly helpful and took the time to explain everything clearly without making me feel rushed or pressured. Jamie was a pleasure to d... Se mere
Virksomheden har svaret
4,6
Fremragende
12 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Tobi was polite knowledgeable & quick…
Tobi was polite knowledgeable & quick to diagnose & sort a fix to my problem
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi John,
Thank you for the five stars! We're delighted Tobi was polite and knowledgeable and quickly diagnosed and resolved your problem. We'll make sure your kind comments reach him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The guy on the phone was very helpful…
The guy Ash on the phone was very helpful but couldn't resolve the problem
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi George,
Thank you for recognising Ash's helpfulness. We're sorry your issue remains unresolved and understand this is disappointing. We'd welcome the opportunity to look into the outstanding problem personally. Please contact our support team through https://the4thutility.co.uk/contact so we can review the next steps.
Once again excellent 👍 customer service…
Once again excellent 👍 customer service personnel of 4th utility company mr Emmy.
Talk me through with new 25 months contract very pleased with price I will recommend 4th utility company to my friends and colleagues and family. Well Cheers 👋
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Shakir,
Thank you for the fantastic feedback and recommendation! We're delighted Emmy clearly explained your new contract and found you a price you're happy with. We'll make sure your kind comments reach him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The customer service was top tier
The customer service was top tier, the use of Whatsapp with a real person and Kay was great and much more manageable than ordering over a phone call, decent price on the wifi and the deals were good, ill follow up with a wifi review.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi there,
Thank you for your feedback! We're delighted Kay made arranging your broadband through WhatsApp easy and convenient, and that you were pleased with the available deals and pricing. We look forward to hearing how you find the service 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Rang after received a phone call…
Rang after received a phone call yesterday 5th oct about an issue I had never received before. Got worried and phoned about the issue and spoke to Tobi F who helped me with the situation. he was very kind and apologetic about the issue that had happened and reasured me that the payment (which is a direct payment )was actually being processed and not to worry I was also reasured that no-one would have just randomly phoned me about my payment or to make a payment over the phone. He made me feel at ease and confident about what had happened and what I did was right. I did apologise as I thought my tone was abrupt but he said he understood why I was acting like I was so Thank You so very much Tobi.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Julie,
Thank you for sharing your experience! We're delighted Tobi reassured you about your Direct Debit and helped put your mind at ease following the unexpected call. It's great to hear he was kind and understanding throughout. We'll pass on your thanks 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very helpful call with Fasil regarding…
Very helpful call with Fasil regarding changes to account address: all resolved to my complete satisfaction
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Peter,
Thank you for the five stars! We're delighted Fasil was so helpful with updating your account address and resolved everything to your satisfaction. We'll make sure your kind comments reach him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very friendly
Spoke to Dave and received great, friendly customer service.
Quick solution.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted Dave provided friendly customer service and found a quick solution for you. We'll pass on your kind comments 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Callum was brilliant
Callum was brilliant! He explained things clearly and double checked my understanding. I had called to join the company as Sky couldn’t provide the service to my address.
So far, I’m very impressed.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Hassnen,
Thank you for the fantastic feedback! We're delighted Callum explained everything clearly and checked your understanding while helping you join 4th Utility. We're pleased we can provide service at your address and look forward to welcoming you 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Besvarelse fra 4thutility
Hi Hodifa,
Thank you for the five stars! We're delighted you experienced great communication from our team. We really appreciate you taking the time to share your feedback 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Muhammed did everything he could to…
Muhammed did everything he could to help me out with an issue i was experiencing which is all i could ask for.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Benji,
Thank you for your feedback! We're delighted Muhammed made every effort to help with the issue you were experiencing. We really appreciate your recognition of his dedication and will pass on your comments 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great service from Abdullah
Great service from Abdullah. Friendly, knowledgeable and speedy. Good offer given
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted Abdullah was friendly, knowledgeable and quick while helping you, and that you were happy with the offer provided. We'll make sure your kind comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Pete was very friendly and helpful
Pete was very friendly and helpful. Sorted my new contract very quickly.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Jack,
Thank you for the five stars! We're delighted Pete was friendly and helpful and got your new contract sorted so quickly. We'll make sure your positive feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Really nice helpful guy explained…
Really nice helpful guy explained everything in detail without the long drawn out sales pitch he was honest direct and straightforward which I liked and was happy to proceed
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Theresa,
Thank you for the fantastic feedback! We're delighted our adviser explained everything clearly without unnecessary sales pressure and provided the honest, direct and straightforward approach you appreciated. It's great to hear you were happy to proceed with us 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Lewis was very helpful and efficient!
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Seray,
Thank you for the five stars! We're delighted Lewis was so helpful and efficient while assisting you. We'll make sure your positive feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Answered my query
Today I spoke to Tina at 4th Utility and she was great. She answered my query. Was friendly and courteous.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted Tina was friendly and courteous and was able to answer your query. We'll make sure your kind comments are passed on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Charlie was fantastic on the phone he…
Charlie was fantastic on the phone he saved me time and money on my WiFi!
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Eesha,
Thank you for the five stars! We're delighted Charlie provided such fantastic service and was able to save you both time and money on your WiFi. We'll make sure your brilliant feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Besvarelse fra 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted everything went smoothly and that you found our team helpful and understanding. We really appreciate you taking the time to share your experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Lovely team
Jill McGuckian was very helpful and pleasant on the phone, and it was quick and easy to set everything up.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Oscar,
Thank you for the fantastic feedback! We're delighted Jill McGuckian was helpful and pleasant and made getting everything set up quick and easy. We'll make sure your kind comments are passed on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
my 2.3 speed im paying for is coming in…
my 2.3 speed im paying for is coming in at 990. I have raised 3 complaints and told it will take 77 working day...that has come and gone. no reply to the 2 other complaints that have been sent in with speed tests from 3 different sites that go by.I shouldn't of expected anything more as when i signed up i never even got sent a router which they failed to acknowledge or rectify
Hello John,
Thank you for contacting us regarding technical support ticket 48696148612.
We are sorry that you have not received an update and understand your frustration after waiting for a week without further information.
As this concerns an ongoing speed issue, the fault must be investigated and progressed through Technical Support. The Complaints Team cannot perform live diagnostics, confirm the cause of the issue or complete the necessary troubleshooting by email.
Please contact Technical Support on 0333 888 4050 and quote ticket 48696148612. You will need to continue through the technical support process and complete any further diagnostics or equipment checks requested so that the fault can be investigated fully.
As the next steps must be completed through Technical Support, we will now close this complaint. If you remain dissatisfied after completing the technical support process, you may raise a new complaint and provide the outcome of the investigation for review.
Kind regards,
Corey@Resolutions Team
Obviously they don't check on the fact I've already done as they have asked and was given a
Ticket ID
48696148612.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi John,
We're sorry to hear your 2.3Gb service is not delivering the speeds expected and that you've had no resolution despite submitting multiple complaints and speed tests. We also appreciate your frustration regarding the router not being supplied initially. Please respond to the email you'll receive from Trustpilot with your details so we can investigate your service and complaint history personally.
Great Service
Ben was fantastic and provided all the information I required succinctly and in a friendly manner. Many thanks.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra 4thutility
Hi Morgan,
Thank you for the five stars! We're delighted Ben provided all the information you needed in a clear, concise and friendly way. We'll make sure your fantastic feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.