4TH ARQ Anmeldelser 

Have bought loads of 4th Arq items and probably will continue to buy loads but the quality is so bad. I just like the look and the style.
I bought one of the leopard print style jumpers and haven't worn it much and all the stitching has come out. It looks awful. At the shoulder a big bit of plastic is hanging out. A friend pointed it out to me, quite embarassing.
Emailed the company and they didn't seem to care. Didn't offer a refund/ discount voucher or a replacement. NOTHING.
Said "thanks for telling us" basically. Quite disappointing.
Also shocking if you ever need to send a refund. Costs £10 minimum from Scotland so no point returning anything.
Could be a good company but they need to provide better customer service.

Arrived quickly but postage is crazy. £15 all in and to be honest its not the best quality, warmth or fit. Their sizing isn't accurate.

Absolutely the worst customer service ever. Even companies like shein have better service. Their half zips are decent quality however if you ever have to return them , you will never get your money back or you will be chasing them up with them for over 2 months.

Terrible customer service, even trying to get someone to reply to an email is nearly impossible and the returns procedure is shocking. I paid £5 for delivery and as I am in Northern Ireland, it cost me £13.70 to return, nearly £20 on postage alone for a £35 fleece. They don’t offer exchanges either, if you want a different size etc you have to do a brand new order and pay again for postage, definitely won’t be buying again.

I absolutely love 4th arq half zips! They have such a great selection of colours and they are so warm and cozy! 😍 delivery is so fast too!

Would never buy from 4th arq again. I’ve bought over 20 fleeces over the years and the last few I’ve bought the zips have broken. The Sloane half zip is meant to be their more premium fleece and I bought in September worn a handful of times and it’s destroyed zip completely ripped. Zero customer service too

I was very happy initially. Great turn around on my 1st order which had to be returned due to sizing issues and a prompt refund to be fair. Ordered a different size which again wasn’t fitting so I ordered the next size. Still not right so I re ordered again and there was a delay in shipping so it never arrived in time for my holiday.On my return I posted back both shipments but I have only received a refund on one of my shipments. I have sent emails with just an automated response and no other response to date and this is going on since before Xmas.

Non existent customer service. Still no refund after a month..

My daughter gift me a 4th arq for my bday in June. Was worn a handful of times and the zip broke. I emailed on 01 Dec and they were very slow getting back to me received email yesterday and as my daughter purchased it in the March its outside their fault goods policy even tho it was only worn from the June so less the 6 months for a handful of times. Will never purchase again me or my family.

Arrived on time, but not as warm as expected.

I do think the fleeces are of reasonably quality for the price but recently i ordered items from this website and for some reason my previous address was on the package. I changed the delivery date with dpd to bide me some time and contacted dpd and 4th arq about the wrong address. Dpd got back to me to say they cant change my address, only the seller can change it. I got onto 4th arq and got no reply, in the mean the parcel was delivered to my old address which is in Kerry and i now live in limerick and have 9 month old twins. I have no contact for the address in kerry as its a rented house. I received a generic email from 4th arq saying they cant change addresses and link to return the items?! The items ive not received!! Definitely would not reccommend this site, also they dont include a return label with items received. It makes returning harder!

Placed an order on November 23rd for Christmas, only one of the two items was sent. I had to return the one I received because it was too big and I never heard anything back yet. They had no problem taking my money but won’t issue refund for stock they don’t have. I’ve been ordering from day 1 and I’m honestly disgusted by how they treat paying customers. I’ve tried Instagram, email and the phone number on the parcel but still no response to when a refund will be made. It’s 9 days to Christmas and I could use that money for other things!

Very disappointed in the service. I ordered multiple fleeces to give as Christmas presents on the 24th of Nov, delivery says 3-5 working days. Got a follow up email on the 27th of Nov to say allow for 7-10 business days. I sent two follow up emails inquiring where my order was and no response. It is now 16th of Dec and I have still yet to hear from 4th arc. I am very annoyed at their customer service as I fully understand it’s a busy time of the year but to not inform their customers where their parcels are or if they’ll even arrive is very frustrating. To add to the frustration their website mentions to order by 18th of Dec to guarantee you get your order before Christmas Day is a joke as I’m get to receive an order I placed weeks ago. I won’t be able to use the fleeces as my Kris kindle presents as they won’t arrive on time.

This is the worst customer service I have ever experienced. It has now been 4 weeks since DPD confirmed to me in writing and provided pictures that they successfully delivered my return to 4th ARQ warehouse in Dublin back on 14th Nov.
I have sent multiple e mails to 4th ARQ Customer Services asking when I will receive my refund. I have also sent them the DPD evidence and still they continue to ignore my request for a refund. This is not how I would expect a reputable Company to behave. To not issue a refund with a value of over £70, when they have received the returns back is unacceptable.

I have been a customer from the very start and have about 10-12 Lennox fleeces and have bought numerous for family members

I bought two on the 20th of November for family members , I emailed after a week just to see was there an update got no reply I emailed again a few days later and no reply also.
I recieved a reply yesterday after getting no reply for the previous two weeks to say unfortunately we can’t fulfil your order this was the 11th of December I got this Email , I am fuming

Placed an order for a Christmas present on November 20th, tracking update advised on November 30th stating it is being shipped. I was advised that during peak times to allow 7-10 business days, however it is now 16 days and no change to tracking update. DPD update has stated since November 30th, that it is still awaiting parcel. I have emailed 4th Arq 3 days ago, they advise they will respond within 2 days, but I have had no response and I have no phone number to call anyone at 4th Arq to follow up as DPD say they do not have package. I am aware of this busy time but they should be prepared for this and also have customer service available to help. This is terrible, I am meeting the recipient of the present in 2 days, and I have no idea if I will have a present to provide to her. I am extremely disappointed with the lack of service. If I could give ZERO stars I would.

Both myself and my wife have 4th arq tops. Always great quality and always delivered on time. Great stuff around

Ordered 10 days ago. No sign of my order. Got an email days ago saying the order is taking longer to process as their busy.
I emailed them however it says a response can take 7-10 days so thats not helpful.
I agree if they haven't the capacity to fulfill the orders at this time of year then dont sell the stock.

Don’t deserve even one star - 3 weeks and counting waiting for delivery. Customer Service the worst when you contact. I think I’ve been scammed.

I placed an order on the 20th of November and im still waiting to recieve on the 10th of December! I have emailed them three times to date with no reply, i cant find a telephone number to contact them by. The courier they use, DPD has been totaly unhelpful (when they answer the phone after days of trying to get through) simply say sorry about that! Customer service is appalling with both buinesses. Wont be buying with 4tharq again. Very fustrating.