4TH ARQ Anmeldelser 

Ordered and was delivered within 2 days , great service and great selection

Customer service needs improving. Ordered 3 fleeces and when they arrived one was faulty. Seemed easy enough to initiate a return of the faulty item and I was initially promised a replacement. They arranged collection of the fleece and I can see it has been delivered back to them but when I have emailed querying when to expect my replacement they have just ghosted me. Not a positive experience unfortunately.

Problem with my address on the order so courier company say order was returned, queried this with 4th Ark correcting the address and received only an automated response.

No follow up €80 lost

Ordered two fleeces which were poor quality and so I wanted to return. Their returns page does not highlight that UK returns will be subject to customs charges and my customs and returns fees total £37.40 which is almost half my order cost.

If this was highlighted on the returns information I would not have ordered.

I then emailed 4th Arq to query this and they responded with a completely irrelevant response advising they don’t offer exchanges and linking me to DPD Ireland for a return. I did not ask for an exchange and clearly do not live in Ireland.

Quality and customer service are awful.

Do not order from here:

My 2 orders was placed 2 weeks ago and received 1. The other
R order said unfulfilled. I emailed numerous times to ask for a refund for the 2nd order I had not received and not once did anyone get back to me or ever acknowledge any of my emails for almost a week.Today it’s now saying order placed after me constantly emailing asking for a refund as the order had not been sent. Received an email for the 1st time this evening to say I could not cancel the order and to not send numerous emails ( none that wherever acknowledged) this was the email I received…..
Please do not email multiple times as this will cause your email to be pushed to the bottom, leaving your original correspondence unread.
Never will I deal with this company again especially as these fleeces were for breast cancer support and I’m hugely disappointed if this is how things are managed

I actually am so dissatisfied and disappointed by this company I’ve ordered loads of this company before and never a problem. This year I managed to get the breast cancer fleeces in both colours and paid €80 on th 1st October and guess what on the 10th October 1 of the fleeces arrived and I’m been emailing them and no one has even got back to me and wrote to me regarding my other fleece or a refund I’m totally disgusted to the fact that it’s horrible customer service. No phone number to call them. I would never buy off this company again. The only reason I’m leaving a star is because I have to leave my review. Like before this experience I would have found the company good but it has disheartening that no one can respond. I will be spreading the word if no one gets back to me today.

I ordered it for my daughter's 13th birthday which was 1st of October and it said it was arriving after it . So I got a suprise when the order arrived 2 days before her birthday. So I could give it for her with her presents.
She loves the pockets . It's a little big but she likes the oversized look.

Not for the tall person.
To short on the length and sleeves.

I don’t usually buy influencer merchandise but felt 4th Arq are around a while now and seem to have a name for themselves. I decided to take the plunge whilst supporting the breast cancer Ireland campaign which is close to my heart. A gang of us all purchased them on launch day the 1st October at various times. I ordered 3 @€120 total for 3 of us. And today 14th October there’s no sign of them. I contacted them 3 days ago and no response. The customer service is shocking. As it stands for the fundraiser 3 of us will be without as I don’t believe they are coming. Worst case breast cancer awareness month will be over before we see them. I’m really disappointed considering half the country seem to be supporting this Irish brand.

Really disappointing customer service from 4th Arq. My family are still waiting on orders for a Breast Cancer Ireland campaign, a cause very close to our hearts. It's a real pity, because it's taken the joy out of what should have been a special month. Strange how a piece of clothing can do that.

Communication has been poor and delivery inconsistent throughout. Honesty and keeping customers informed shouldn't be hard values for a company to have, but they've been completely missing here. It makes me wonder what the company's ethos actually is. I like the products, which makes it more disappointing. It would be worth looking at how other companies handle this, because many get it right.

Please don't reply to this with a generic answer. Take the feedback on board and get back to your customers.

Easy to order and item arrived within 10 days

Delivered on time and look lovely but I’d say size up despite it says not too esp on kids wear

Product received was excellent, and was what we saw in the picture

I’m extremely disappointed with the lack of customer service and the treatment I’ve experienced from 4TH ARQ recently.
On all previous occasions when returning items, I’ve had to follow up by email every time before receiving my refund. However, I’ve now emailed twice regarding an outstanding refund. On the first occasion, I was told the matter would be investigated with the warehouse. I followed up again a week later only for my email to be completely ignored.
I also placed an order as part of your breast cancer campaign at the beginning of October. Two weeks later, my order status is still showing as “unfulfilled”. I contacted customer care looking for an update, but once again, I have received no response.
Having to repeatedly chase refunds and order updates, only to be ignored by customer care, is completely unacceptable.
I actually really like 4TH ARQ products hence why I return as a customer, however I’m extremely disappointed with my recent experiences and it has seriously undermined my confidence in 4TH ARQ. I would appreciate a proper response and resolution to both outstanding issues.

Have purchased several items have been perfect every time and arrived so fast

Placed an order for the breast cancer campaign still no sign Order placed -1st Oct. Emailed said would be hoping it’s dispatched today no sign . Very poor customer service. Paid in full for delivery also . Can I pls get an update is the stock even there. Always order don’t think so after this!!

Sent me email when the one I wanted was in love it tks

I just love the fleeces,great service. Would definitely recommend 4th arq.

Lovely quality