4TH ARQ Anmeldelser 

Absolutely rubbish Customer Service. Returned an order 20th April- 26th May still no refund, started contacting 4th Arq on the 20th May and no reply to anything. so their website it says "Please do not hesitate to send an email if you have any questions at all" 2 days for a reply and 14/21 days for a refund, none of this is true!!

Ordered on 5th April and was promised delivery within 10 days. I even emailed during that window to chase as nothing had been dispatched - no proper response. It finally arrived late, by which point I’d already left for a pre-planned holiday and couldn’t use the items.

When I asked to return them, they refused to provide a returns label and expected me to pay £15 to ship back to Dublin - for a delay that was entirely their fault. I’ve now contacted them five times across email and Instagram. Complete silence.

I’m now convinced they are a scam as the items looked cheap and they won’t respond. So avoid if you don’t want to be scammed out of your money,

Possibly one of, if not the worst companies with customer service I’ve ever encountered. Do not reply to direct emails, telephone calls and social media approaches. Wish I hadn’t ordered them. The amount of items on resale websites due to not being able to return is testament to how poor their returns policy is.

I ordered 3 fleeces in the recent warehouse sale which took extremely long to arrive but that was made clear on the website before ordering. One of the fleeces is lovely quality and fits well but the other two are too small so I tried to return with Royal Mail and was quoted £15 to return two fleeces from Belfast to Dublin. One of the fleeces cost me £18!! So I will have to keep them both as it makes no sense to pay so much to return. Surely a huge brand like this has a better solution to returns. Their customer service is extremely slow too. I love the products but wouldn’t ever order from the brand again for this reason and would actively discourage anyone else outside of the ROI from ordering either.

Expensive Returns

It is made clear that you have to pay for your returns- i just want everyone to know 2x medium parcels sent from Northern Ireland to the ROI was £61 through Royal Mail. It was a £200 order- so please keep this in mind before ordering if unsure of size/colour

Fleeces are quite boxy a fit, average quality.

I ordered a half zip fleece which was far too big. Returned it through DPD as they suggested and as yet I’ve had no refund or correspondence even though I’ve emailed them. Personally I will never order from 4tharq ever again. No phone number on the website either. Eventually got my refund, coincidentally after reviewing it on here. Will not be purchasing from 4th ARQ ever again as I wouldn’t rate the quality of the fleeces either in my opinion overrated.

Ordered a couple of times, deliverey is so slow. Was disappointed at the colour of half zip, meant to be soft sage looked dirty grey, fit was way too big and not good quality
Returned and still waiting for a refund, customer service is extremely poor and make sure you keep proof of returns, need to follow up to get money back !!!

Will never order from 4th Arq again. Took 3 weeks for 3 fleeces to be dispatched. Products were not suitable so I decided to return which cost me £29. Overall the 3 fleeces cost £105 but £29 at my own expense to return. Ridiculous returns pricing.

I have used 4th Arq many times and their service was always excellent - not this time! I ordered a fleece in their sale 3rd April. Have had no updates on dispatch etc. I emailed and was told they would contact the logistics company and get back to me. Nothing!
I have sent 2 further emails - no reply. I would not recommend and will not use again
Avoid!!

First time using this company. Ordered during the sale. One of the bralettes is faulty and I explained this in an email. 3 days later im told to return it for refund. Great so I thought. Then I emailed back how do I return it as no return docket. They replied 5 DAYS later and told me the details but I need to pay dpd to return it. So a faulty item which only cost me 10 but still not the point. So I've to pay maybe 8 euro to return this item and get 2 euro back as a result. Extremely poor customer service. First and last time using them

I don’t leave bad reviews but I am very disappointed. Order was placed on the 2nd of the month. It’s now the 14th of the month, no tracking status and item has still not been delivered. Bare in. Mind it is coming from Dublinand I am based within Ireland. 12 days for national delivery is ridiculous.
To further frustrate the situation I have emailed and have not received a response as to whether the item is shipped or cancelled or in transit. There doesn’t seem to be a contact number to call. Very poor customer service from a reputable company.

Delivery times are very poor ordered two weeks ago and still no order

Placed an order & emailed 4th Arq within the hour to advise that I had moved house & forgotten to update the address. Customer service advised that the address couldnt be updated and the order couldn't be cancelled, but if I wanted to return the item that wouldn't be an issue..... how could I return an item delivered to the wrong address?!?

Incredibly unhelpful customer service. I will be avoiding this company in future.

Comfortable and warm but will not shop here again, I ordered stuff from shein and temu the same day as this and they came faster,and im still waiting on it

Ordered a new 4th arq fleece from the warehouse sale. The fleece is not the same quality as previous fleeces I have ordered. It is very light and you can feel the difference In quality the minute you put it on. Perhaps there is a reason for the big sale at the moment. Will not be purchasing any more 4th arq products.

I ordered Devan half zip in pebble colour. What I received doesn't match the original picture on their website. Originally the brand tag on chest is in black colour and I got half zip where the brand tag is not black but in the same colour as the half zip is. Also colour is not pebble as picture shows, but cream and quality is so bad and even size XS is sooo buggy specially sleeves on shoulders, overall looks cheap. Probably I won't buy them anymore.

Horrible customer support. Never experienced anything like it. Ordered a hotshot pink Devan half zip. This jumper came with black marks on the zipper and a black mark on the front of the jumper and smelled like cigarettes. I ordered it back on the 20th of February, emailed about the issue the minute I opened it which was the 23rd of February and didn’t hear back from them until the 5th of March!!!! Sent it back within the week of receiving….. it is now the 1st of April and I’m still waiting on a refund. They have told me three times already it would be with me in 3-5 business days…. Over a month ago…. still no refund.

Ordered for the first time from 4th ARQ for a Christmas present. I was so impressed with the quality, I had to order one for myself. Returned a size too large but unfortunately had a problem with customs delivery. The team sorted this out within minutes of me contacting them. Highly recommend and will be purchasing from the brand again.

Ridiculously high postage to return. I have bought 4 fleeces and encouraged family members to do the same. I will now be telling them to steer clear.
Lovely fleeces but postage is shocking.
DO NOT BUY if you are not sure of sizing or colour

I recently purchased one of their fleeces and was very disappointed with the quality. The material is low quality polyester and does not provide the level of warmth I expected. In comparison, I own items from Primark that are significantly better in quality at half the price. This experience highlights how strong branding and influencer promotion can sometimes outweigh actual product value.