2Modern Anmeldelser 

Ironically, I came on here to give 2Modern a horrific review, but apparently that's the only kind of reviews they get. DO NOT ORDER FROM THIS COMPANY!!

They do not stick to delivery schedules, we spent $11K on 2 tables from them, that were supposed to take 6 weeks. It's currently been 13 weeks and we still don't have them. They offer no assistance, no answers, and claim they have no control. This was one of the absolute worst experiences I've ever had with a company. I didn't even want to give them one star.

Your response to my review of your company further enforces my review. It does nothing to address the missed delivery timeframes. 2Modern is nothing but a middle-man, with no control over anything. Your tracking info supplied further shows that 13 weeks is not 6 weeks. If we even get it then. Customer service is of no help what soever other than apologizing for the experience just like your reply. We will never use you again.

Horrible customer service and experience. I ordered a side table pretty price, paid with my credit. After a week received a letter with cancelation, no apologies, no reason, nothing, called the support, they just dumped me. I asked if u don't need clients then close your website. Will never recommend anybody them , not a dollar to them.

Horrible company. I don’t believe they ever intended to ship my item. I waited months and after they finally “shipped” the item, the tracking said waiting on pickup for another few months. Never ended up getting the item and customer service was a joke as they never cancelled the item or sent my money back. I had to submit a chargeback through my bank.

My order showed up damaged, and I figured getting it resolved would be pretty straightforward. Unfortunately, that hasn't been the case. I've reached out several times and can barely get a response, let alone a solution. Really frustrating considering how much I paid for the item.

**BUYER BEWARE** - I'm a first-time customer and I might not return again depending on the outcome of this review. I purchased items slightly under $1700 in the beginning of the month (May 2026). The items went on sale within the same month and when I called to receive a credit for the difference (around $402 with tax), I was informed that I would have needed to contact them within 7 days of the purchase date to receive their price match guarantee. I didn't even receive the items within 7 days. However, this is a price match against their own website sale within the same month of purchase. Most companies, including their competitors, price match guarantee within 30 days. I asked for consideration that I was a first-time customer and not familiar with their 7-day price match term. I was repeatedly informed that it had to be within 7 days of the purchase date. I find their website misleading and am completely dissatisfied by the response I received. Not only does their home page state "100% Price Match" but every item page and search page also states it. Nowhere on any of the above-mentioned pages does it state that it must be within 7 days of your purchase date. Usually when there are stipulations, it would follow with an asterisk letting the buyer know there are additional terms. And the terms are not easily found on their website, so being new to their website and a first-time buyer, I would have struggled looking for them. I would like to think that their company would value repeat business considering their low Trustpilot review status (1.4 stars “BAD”) with 111 reviews and honor their own sale price against the full price. Hopefully, this reaches the right person who can make the decision to credit me the difference in price so I can update my review with a happy ending.
**UPDATE**
It's been 2 weeks and not even a response to my review. If I could give negative stars, I would. Now I know why they have so many bad reviews. They DON"T CARE about their customer and we know it. So as you can guess, I will spend my money elsewhere and anyone reading my review should do the same.
**2ND UPDATE**
I have emailed their support team with further details regarding my order as they requested and am awaiting their response. I have changed my rating from 1 to 3 because they have taken my review seriously and requested more information in order to credit my account the difference. I will be updating my review once again when my issue has been resolved in complete.
**FINAL UPDATE**
I have changed my rating from 3 to 5 because they have credited my account the full difference. I have to acknowledge Colleen in customer support and give her credit for researching my complaint and following through with a credit to my account. She was thorough and proficient.

I ordered 2 rolls of Reeded Wood peel and stick wallpaper. Opening the package I saw right away what looked like dollar store contact paper, not looking at all like the advertised item. The original order came to over $100! I let the company know I would commend them for the quick response with instructions to return the items. I acted quickly as well. However, my return was minus the shipping costs and a 15% restocking fee. The total shipping costs charged were $40. So on an order, for a product that did not match the advertised picture, I only received about 57% of my original purchase price. I would not recommend buying from this company.

I ordered a Nemo Monobloc Armchair over two months ago and it still has not been delivered. The customer service has been extremely poor — they only provide random delivery dates and never meet them. At this point, an unreasonable amount of time has passed since my purchase, and I continue receiving vague responses and delays without any specific information or real solution.

They also refuse to refund my money, despite the excessive delay and lack of transparency. The entire experience has been very frustrating and unprofessional, and honestly, it is starting to feel misleading and close to a scam.

I was a bit concerned after reading the reviews, but so far my experience has been very positive.
That said, it might be because I haven’t purchased any furniture from them.

I’ve only ordered smaller items, and everything arrived without any issues.
I plan to continue purchasing from this company in the future.

I placed an order for the Passage coffee table in September 2025 and a big split developed in one of the pieces of wood. I went back and forth with customer service and they will not replace the defective piece that is 4 months old. They only offered 10% discount even though their site lists a 2 year warranty. Really terrible customer service.

My order arrived damaged (not from the carrier, just a defective product) it was incredibly expensive but I thought it was worth it. Turns out, I’d like to return the item, but absolutely want to return a DEFECTIVE item and they will not return my messages. Considering filing a fraud dispute with my card. No one will respond or help me. Do not buy from this site.

I ordered a Tivoli speaker on Nov. 23 as a Christmas present. Big mistake. I emailed back and forth and eventually got a nonsensical reply that only orders placed before Dec. 15 would arrive in time for Christmas. It is now January 24 and still no Tivoli speaker. Perhaps it will arrive in time for my husband's birthday in May?

Update: unbelievably 2modern says my new ship date IS in May. Meantime, they are spamming me unrelentingly.

I placed an order at the end of November, it's now December 30th and not only have I not heard from the company, I had to reach out them to try and get my money back. Even then they said they would try to reach out to cancel it, even though it was never processed. Terrible customer service, terrible communication, terrible company.

This company should not be in business. I’ve been trying to start a return on an item and they won’t return my calls or my emails to begin the process Very unprofessional…..beware and don’t shop here

Made an order in early december. Shocked to see the long estimated processing/ shipping time upon receiving the order email confirmation. Patiently waited for the order in spite of that. Got a 'we haven't forgotten about you' email from 2Modern couple of days ago and the following day got a 'we've cancelled your order at your request' email. For the record, I did not cancel my order. First and last time I will buy anything from this questionable site. Worst part, the item I bought is now no longer on sale on other websites. What a bummer and hugely disappointing experience.

Fraud company. Should have read these reviews before purchasing from them. Made an order 12/4/25 and it is now 12/22/25. Waited three weeks already and still haven’t heard any updates about order, so called them and was told item is on back order. Can’t even cancel the order even if I wanted to at this point because there’s no option to do so. Very unreliable and untrustworthy company.

Terrible customer service experience. No notice of shipping resulted in multiple calls by me to follow up. I was eventually told the item was on back order and it would be months before shipping would take place. Communication by 2Modern could not have been worse.

I agree with everyone below -- this company is a fraud. On 11/23, I ordered a bench that was supposed to be shipped within 3-5 days. Got notice on 11/28 that it had been shipped. Never delivered. On 12/12, the site indicated that shipment was cancelled. I've tried calling (no one answers) and emailed multiple times and received no resolution. This is a terrible company -- DO NOT ORDER from them.

Refuse to give me details on my order and claimed order would arrive on time and ship in 6-10 business days but that was all a total lie. I ordered on November 26. They keep claiming it’s shipped because they generated a tracking number, but the item was never picked up and tracking provided to me does not track. I email but no response at all to any emails. When i call they say they will get back to me but then don’t. UPDATE: 2 Modern later refunded me, but only AFTER filing complaints and disputing charges. Suddenly they responded after complaints were filed. Before that happened a customer served rep who I got by calling told me the truck that never departed with my order (I.e. the one a tracking number was generated for - that didn’t actually track) which never shipped needed to be rerouted for me to be issued a refund! Please note - for days the company claimed that the truck had departed with my stuff. Customer service constantly gave me misinformation and the agent who “canceled” the order did not immediately agree to a refund but said it would need to come later when a truck that never departed was “rerouted”. The response from the company is not an accurate version of what really happened.

It's been two weeks and still hasn't shipped. "In stock" was clearly a lie. No response from the company

I ordered on 11/21 and have reached out twice to customer service asking when the item will ship and also called twice but no one will answer.