1stpal.com Anmeldelser 

Besvarelse fra 1stpal.com

2. apr. 2021

Hello

Please accept our apologies for the delay to contact you here ! [ our Trustpilot reviews rate are low so, we missed it ]

Your order #23513 is sent to your email on March 9, 2021 3:43 AM.
You had a conversation with us on our support chat and we guide you in a good manner ...

After that, We haven't received any message or ticket from you so far and we considered your case is resolved, also in all of our completed orders email, there is a button to report such issues to us.

There is no need to be worried, please contact us by sending a ticket here ( or at least on our support chat to guide you through this procedure ) :
http://1stpal.com/support-tickets/

We are awaiting to your response.
We kindly request you to contact us to help us investigating the issue from our supplier according to our refund policy procedure which is clearly announced on our website and all customers should read and accept it before any payment.

We don't aim to scam anyone, cd keys are provided by suppliers not us and it's clear that we don't collect reviews automatically to get negative reviews! we collect them to hear customers ideas and also investigate such cases, your review shows that by the mark " verified " ...

Kind regards

------------------------ More Information --------------------------

You can read more here:
https://1stpal.com/faq/

also about the product you ordered here: [ We clearly announce PROS and CONS of this product and it's refund policy procedure on our blog post:
https://1stpal.com/microsoft-windows-10-pro-oem-cd-key-global/

They are clear notices for this product:

[ Checkout page notice linked to blog post ]
1-
I'm aware of 1stpal.com Windows/Office cd keys Terms of Use and it's refund policy procedure and accept it *
[ From our Blog post ]
2-
... as you can check our past conversations with Microsoft Supports in different cases which in cases they confirmed both validity and being unused and in other cases confirmed validity but being used ! ... But as we tried checking keys for multiple time, they refused to check them as they said us it’s against their security measures.
So, It seems, there is a risk to face errors such as ” used ” or ” invalid ” for cheap windows keys.
....
3-
... It’s up to you whether to decide trying these cheap windows keys or not ? are you OK with waiting for our investigation through tickets after facing probable issues or not.
4-
...[ it’s good to know that so far in cases the customer provided us enough info, the supplier accepted the dispute and replaced with a new cd key, but there is no guarantee in future because it depends on each order and supplier decision not our decision. ]
5-
... so if you can’t wait for such cases, pls don’t buy this product.

------------------------------------------------------------------------
This comment will be updated after a few days as we need to wait for customer reply.

Besvarelse fra 1stpal.com

29. jul. 2020

Hello
Thanks for your comment, happy to hear that :)
Kind regards

Besvarelse fra 1stpal.com

12. feb. 2018

Hope to see you again and thanks for your comment.

Be with us, We are with you ;)
Tickets Department
1stpal.com team

Besvarelse fra 1stpal.com

7. nov. 2017

Thanks for your comment and wish you all the best.

Be with us, We are with you ;)
Tickets Department
1stpal.com team

Besvarelse fra 1stpal.com

12. feb. 2018

-----------------------------------------------------------------------
# 4/11/2017 - Update 1:
As mentioned earlier, all cases will be investigated carefully and 1stpal.com team care about customers rights, but we expect customers to be more patient, after getting the final result, if they are not satisfied, then they are free to send their - feedback!

We contacted the customer for sending him the refund both on Trustpilot and also by sending emails, but we haven't received any answer yet as we need his BTC address to send him the refund!

-----------------------------------------------------------------------
# 2/2/2018 - Update 2: (Here is the last message from 1stpal.com to the customer)

Hello

The refund ( $12 + $2 )for your order #17013 - 2017-10-25 is sent to your address given to us from payment gateway provider ( Coingate ) because we haven't received any message from you for a long time.

We were ready to send you the refund after a few days you reported us the problem but you didn't answer to our multiple emails from 1stpal and Trustpilot asking your BTC address.

You can check the transaction on the following link: (confirmed)

https://blockchain.info/tx/e5a21e382a9952735a7e1f7b74d4e2418c067d653597e7ed4f3812939c810f7a

Again, We are so sorry and hope you to accept our apologies for any inconvenience this made.

This Ticket will be closed soon.

Wish you all the best.
Kind regards
1stpal.com Team
-----------------------------------------------------------------------

Hello,

This case was investigated for multiple hours by our agents on live chat and ticket department, the customer don't pay attention that the key is a OEM version and only accuse us of scamming!, we contacted Microsoft support and asked about the key, Microsoft support confirmed that the key is valid and could be used for activation, the support mention that the key used 3 times but can be used for activation ( you can read below for details from Microsoft Support )

" There are two types of product key .One you can activate going through Settings. However for this product key we need to install it on Motherboard in order to activate your computer . " Microsoft Support

Maybe it relates to times used to be added; you can read below the Microsoft support described the steps required to solve the problem but the customer left the chat on 1stpal and gone! contacting to Microsoft Support is not our job but we did it to help this customer.

SOURAV H. ( Microsoft Support )
Well I have checked the key .Its valid .I will guide you to activate the computer .Do you want to activate this computer ?
1:53 am
SOURAV H.
I have not heard from you for a moment now, Are we still connected?
1:55 am
Me
yes
1:56 am
Me
you mentioned valid
1:56 am
Me
does it mean used or not ?
1:56 am
SOURAV H.
No .It was used 3 times .However you have many re-use attempts left .
1:56 am
Me
is it stocked to any account ?
1:57 am
Me
*sticked
1:57 am
SOURAV H.
Product key does not connect with any account ,It gets installed on motherboard. However the key is valid ,we have few tool and troubleshooting process to install the product key on motherboard .Shall we do that ?
1:59 am
Me
i didn't get what you mean, used this address to activate it and receives this error
2:00 am
Me
Settings > Update & security > Activation.
2:00 am
Me
i want to know that is the key a used one he bought or not
2:01 am
SOURAV H.
Yes the key was used 3 times .However you can use it .Other computer which are activated using the key will be deactivated . If you want I can let you know the process to activate the computer using the key you provided .
2:03 am
SOURAV H.
Activation date & time will not be available as the key is not yet pirated .As per our system the key is not Activation Blocked .You bough a valid genuine key ,
2:04 am
Me
just a moment
2:06 am
Me
So, you confirm that the key can be activated again on any device ?
2:10 am
SOURAV H.
There are two types of product key .One you can activate going through Settings. However for this product key we need to install it on Motherboard in order to activate your computer .
2:10 am
SOURAV H.
Yes .This can be used to activate your computer .
Type in there CMD .Right click on it and select Run As Administrator.
2:15 am
SOURAV H.
On command prompt type in there SLMGR.VBS - UPK
2:15 am
SOURAV H.
After that slmgr.vbs -ipk *****-*****-*****-*****-6Q782
2:15 am
SOURAV H.
Hit enter to install the product key on Motherboard
2:16 am
SOURAV H.
Now open Run box (Hold down windows key + Hit R )
2:16 am
SOURAV H.
Type in there slui 4
2:16 am
SOURAV H.
It will get you an activation wizard
2:17 am
Me
just a moment
2:17 am
SOURAV H.
It will get you an installation id .Please get me the Installation ID .
2:17 am

then the cusomer left the Live Chat on 1stpal and we didn't get the id to send it to Microsoft support!

after sending the id, you will activate it ?
2:37 am
SOURAV H.
Sure.
2:37 am
SOURAV H.
We will validate the id and we will activate the product.

We described all of steps to the customer but he behaved very bad and left the chat before completing steps that Microsoft Support told us to do for activating for being confident about the reason of the issue customer claimed. but he didn't follow steps, so we need to investigate the case by asking our supplier that takes more time.

We think this is a complete description for this issue, unfortunately scammers are growing fast and they use this way to leave a negative feedback to get free cd keys or refund that we don't care about scammers. if we come to the conclusion that there is a problem with our keys after getting answer from supplier according to procedure mentioned clearly on "Refund Policy" page, the key will be replaced with a new one + 4% cashback but not for scammers; for those who treat honestly.

We invite all customer to leave their review on Trustpilot, but Pls behave honestly

Kind regards
1stpal.com Team

Besvarelse fra 1stpal.com

12. aug. 2017

Hello,

He confirmed using VPN:

"Replied By : johnbones ( Wednesday July 19, 2017, 09:12:45 )
I paid via bitcoin! Why does this make a difference to me? I use a vpn. Your website states that you deliver on receipt of payment. This only reason I purchased from you. This is obviously a lie. I will give you the review on Trust Pilot that you ask for."

Using VPN is against our "Term of use" and many credible digital cd key stores and is prohibited!

https://1stpal.com/terms-of-use/

"We consider one account per individual / household as ‘fair use’.Any purchase that seems not to be for personal use or by using any kind of fraud such as: sign up verification using public online sms receiver platforms, fake E-mails and VPN and any other kind of fraud reserve the right to cancel, decline or refund your orders/account without any explanation."

Orders placed using VPN will not process automatically, there is no difference on payment method, because customers are able to use Visa/Master cards and using VPN causes problems which is known to "Chargeback", so the customer need to wait for receiving his cd key. There is clear notice in RED on cart page requesting customers to read FAQ before completing orders.

We send customers the cd key after receiving a short answer about the reason of using VPN for "BITCOIN ORDERS" but his misbehaving while talking to our agent on live chat that guided him through steps he needs to follow over 40 mins not 20 mins and using *** words forced us to ask him his bitcoin address for sending him the refund 5 times!, but haven't received any answer yet! It's not our fault! this is an usual procedure for such cases! and other customers passed it without any problem.

So, we are ready to send him the refund whenever we receive his answer to the ticket regarding this order and also we expect editing this review too because it's a big lie.

We invite customers to leave a comment on Trustpilot about their experience they had, so there is no reason for us to scam a customer only for $8 order!

#Update 1:

The customer still doesn't answer requests from Tickets Department agents about his bitcoin address and this is the answer we got from Coingate (payment gateway) about issuing refund for the payment:

"Hello,

While this is the address where the payment was sent from, you should NEVER assume that this address ever was (or still is) under control of the sender.

You should contact the sender, and ask them for their address where you should send the refund."


Be with us, We are with you ;)
Tickets Department
1stpal.com

Besvarelse fra 1stpal.com

19. jul. 2017

Hello dear,

Thanks for your sweet review, it's our honor to provide our customers high quality services, we try hard to improve our services step by step and hope to see you again soon.

Wish you all the best.

Be with us, We are with you ;)
Tickets Department
1stpal.com

Besvarelse fra 1stpal.com

22. jan. 2017

Hello,

Thanks for your review and also your feedback about the website, we care about it and Good news is that we'll release some updates in near future.

Kind regards
Tickets Department
1stpal.com

Besvarelse fra 1stpal.com

15. sep. 2016

Hi
Thanks for your comment, we understand your concern and we try to extend and improve our services and we will do it step by step as soon as possible.

Be with us, We are with you ;)

Besvarelse fra 1stpal.com

4. jul. 2016

Hey Alexander,
Thanks for your sweet comment :D, wish you the best and Hope to see you again ;)

Besvarelse fra 1stpal.com

15. jun. 2016

Hi, thanks for your comment. wish you the best ;)
Be with us, We are with you