Cancelling subscription impossible
FEELS LIKE FRAUD!!!
Horrible experience
I have tried to cancel my "1 month" subscription since January. Got an email response 1 month later. Answered and then did not get a response back.
Tried via phone, but just spent 30 minutes waiting in the line and then got hung up on.
They are still charging my every month though!!!!
Besvarelse fra Lyca Mobile NL
Dear Laurens,
Thank you for sharing your feedback with us. We are sorry to hear about the cancellation of the service and appreciate the opportunity to assist you.
Based on the details available, we have successfully identified your case and forwarded it to our internal team for further investigation and resolution.
Our team is currently reviewing the matter, and once we receive an update, we will communicate the outcome directly to you via email from trustpilotreview@lycamobile.com
Please be assured that we are actively working to resolve your concern and will keep you informed as soon as we have further information.
Thank you for your patience and understanding.
Best Regards,
Lyca Mobile Trust Pilot Team
