Broken payment links, zero customer service, and they still want to collect
I had a one-year contract with Lyca Mobile NL. In January 2026, they sent me an SMS with a payment link that didn't work. They sent a second one also broken. Because I couldn't pay through their own system, they cancelled my service.
I tried to reach them through every channel available: phone, email, their platform. I even sent an email warning them I would take action if they didn't respond. No one has ever replied. Their phone line puts you on hold for 20+ minutes and nobody picks up.
Meanwhile, they keep sending me payment demands and are now threatening incasso for a debt that exists only because their own payment system failed. To make things worse, when I switched to a new provider, I couldn't port my old number because Lyca requires me to cancel the service first, but how do you cancel with a company that refuses to communicate?
They are very good at billing. They are very bad at everything else.
Besvarelse fra Lyca Mobile NL
Dear Aaron,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced with Lyca Mobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lyca Mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team.
