Frygtelig oplevelse i Dalle Valle Herlev!
Jeg var henne og spise hos jer den 20. april omkring 17-18 tiden hvor jeg blev behandlet virkelig dårligt af en tjener ved navn Emma! Først prøver jeg at få hendes opmærksomhed og be om betjening da der var gået lang tid og ingen havde set til os endnu, der var ikke særlig mange mennesker i restauranten, end hvad der normalt plejer. Mens hun får øjenkontakt med mig, står hun og snakker, griner med sine andre kollegaer, derfor blev jeg nødt til at råbe højere. Efter vi har spist, går jeg op for at betale. Jeg venter på at nogen vil betjene mig, tjenerene går forbi de ser mig og alligevel går denne Emma hen til sin ene kollega og siger “skal du ikke sige hej til vores nye kollega”. Jeg venter i 6-7 minutter, indtil der kommer en anden der også skal betale, Emma vælger kun at betjene hende og derefter snakke om ligegyldige emner igen med sine kollegaer. Efter de har snakket i 2 minutter vælger de at gå hver deres vej, hvor jeg så igen vælger at hæve stemmen igen og sige at jeg gerne vil betale. Jeg får af vide at jeg skal sidde ved mit bord og jeg vil blive betjent der. Lige efter kan jeg høre at Emma efterligner mig til sine kollegaer og griner af det og igen sad jeg og ventede ret længe, da jeg næsten var ved at ligge penge på bordet og gå, kom Emma hen til mig. Jeg betalte og fortalte hende at det ikke er med den attitude man betjener folk. Hendes eneste begrundelse var at de havde travlt (hvilket de tydeligvis ikke havde) og at hun ingen attitude havde. Derudover puttede hun ekstra ting på regningen og nægtede at give mig kvitteringen indtil til sidst. Det er tyveri! Jeg havde virkelig ikke lyst til at gå ind til hende igen, så jeg så bort fra det. Men der vil jeg ihverfald aldrig spise igen!
I was at your restaurant on April 20th around 5-6 PM where I was treated very poorly by a waitress named Emma! First, I tried to get her attention and ask for service since a long time had passed and no one had attended to us yet. There weren't that many people in the restaurant compared to usual. While she made eye contact with me, she stood talking and laughing with her other colleagues, so I had to raise my voice. After we had eaten, I went up to pay. I waited for someone to attend to me, the waiters walked past, saw me, and yet this Emma went over to one of her colleagues and said, 'Shouldn't you say hi to our new colleague?' I waited for 6-7 minutes until another person came to pay. Emma chose to only attend to her and then talk about trivial matters again with her colleagues. After they talked for 2 minutes, they went their separate ways, and I had to raise my voice again and say that I wanted to pay. I was told to sit at my table and I would be attended to there. Right after, I heard Emma mimic me to her colleagues and laugh about it, and again I waited a long time. Just as I was about to leave money on the table and leave, Emma came over to me. I paid and told her that this is not the attitude with which you serve people. Her only excuse was that they were busy (which they clearly weren't) and that she had no attitude.
Furthermore, she added extra items to the bill and refused to give me the receipt until the very end. That's theft! I really didn't want to go back to her, so I overlooked it. But I will definitely never eat there again!
20. april 2025
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