Bought a bathroom mirror shaving cabinet online. Everything was so easy. Mirror was delivered promptly with no issues. Very happy with the product. It’s beautiful. Communication with one of their agen... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Got a mirrored shaving cabinet the quality is very good and pricing reasonable. Fast shipping and well packaged. One plus is it has a built in recessed groove with diffuser so you can buy your own LE... Se mere
I purchased an arched shavers cabinet and was unsure about the online process. The product was even grander when received than what was photographed on the site. It was shipped to my address in region... Se mere
★★★★★ Excellent customer service , fast delivery and very prompt response. We purchased three pendant lights, and unfortunately one arrived with a crack in the glass shade. However, I was ve... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Zure offers a variety of high quality modern and contemporary bathware, tapware, and kitchenware to give your home what it deserves.
Kontaktoplysninger
Suite 3.01 32 Delhi Rd, 2113, Sydney, Australien
- 02 9000 1811
- info@zure.com.au
- zure.com.au
4,4
Fremragende
250 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The process for ordering and the final…
The process for ordering and the final delivery were very pleasing.
The deivery was spot on for having the sink arrive in time for the installation.
8. september 2021
Service was excellent
Service was excellent, speedy reply to questions about product. Delivery was also fast. Product still in box, awaiting kitchen refurbishment.
6. september 2021
Ordered 2 items - Never Again
Ordered 2 items. One was fine and the other was not as per the description / image. We ordered a white basin which was not white - it was more of a cream colour.
No problem, we asked to return the item using the 30 days returns policy. Unlike many / most of their other competitors however, with Zure you have to pay for the shipping yourself which, at least in isolation, is probably acceptable / understandable.
However, they then charge you a 20% restocking fee. While this in itself was enough to never use Zure again - there is also no refund provided after this gouge - only a store credit.
Look elsewhere people - there are far better options available at similar costs and with better service. I will never use Zure again.
11. august 2021
Besvarelse fra Zure
Hi David,
We are sorry to know that the item you ordered was not as expected.
With suppliers providing us professionally shot photos, which are viewed digitally at the time of purchase, minor variations in colour and finish of the product do occur from time-to-time.
We make a conscious effort to minimise customer returns for items like the ceramic sinks which are of a fragile nature. This is due to the high risk of damage and the likelihood of breakage of these items while in-transit. If a returned item is received in a non-sellable condition, the risk of this is then borne by the customer. Additionally, the rate of our restocking fee is reinstated by our suppliers. It is typical within the bathware industry that highly fragile items such as ceramic sinks do have a more hard line returns policy due to the precedence of returned items not being in a resellable condition.
We thank you for expressing your concern to our customer service team, who were quick to respond. They tried to reach out to you via email and via mobile to further discuss the matter with you and are waiting to hear back from you. Thank you!
Dealing with Zure (on-line) was a…
Dealing with Zure (on-line) was a complete pleasure!
They answered my email queries promptly and their overall attention to service was fantastic. Put this together with their great product choices with super quick delivery (interstate) and it makes for a positive experience.
10. august 2021
Shaving cabinets
Easy selection with questions answered on a Saturday afternoon. Shipping was super quick.
3. august 2021
Great service
Great service, did have a broken mirror on arrival but was sorted out straight away.
Very happy
2. august 2021
Prompt delivery and product is exactly…
Prompt delivery and product is exactly what is promised! Good value for money.
19. juli 2021
Very satisfying with order and delivery.
15. juli 2021
Goods were completely damaged and I'm…
Goods were completely damaged and I'm waiting for my refund
1. juli 2021
Besvarelse fra Zure
Hi Jo,
We sincerely apologise that you received a damaged delivery of your product.
Our suppliers check all products before dispatch to ensure damaged/faulty items are not sent out to customers. However, on few occasions, items do get damaged in-transit which unfortunately is beyond our control.
Our customer service was quick to respond and a full refund was processed immediately after you contacted us with photos of your damaged delivery. Since we use payment portals to manage monetary transactions, even though the refund was instantly processed on our end it could possibly take approximately 2-3 business days to reflect back into your account.
Thank you for your patience in the matter. Please let us know if we can be of further assistance.
Will buy again!
Easy to deal with, great communication and super fast postage. Very happy thank you!
30. juni 2021
I can't wait to have the shaving…
I can't wait to have the shaving cabinet installed in our new bathroom. It is the perfect size to go over our retro sink.
25. juni 2021
easy and fast transaction
16. juni 2021
It was easy to order….
It was easy to order….. great variety of products. However as yet have no idea when our order will arrive! Would have been better to give you a rating when it does!
9. juni 2021
Simply efficient
The order process and delivery were seamless and very efficient.
The delivery costs were very high but this was due to delivery in WA
25. maj 2021
My product was delayed in transit from…
My product was delayed in transit from over seas and Zure answered and queries I had as well as kept me informed about date and time changes to delivery
24. maj 2021
Amazing customer service
Fantastic communication and service throughout. Products arrived promptly and were packaged very well to ensure safe arrival of fragile purchases. Thank you so much.
19. maj 2021
Interstate order
Ordered an LED mirror cabinet on a Tuesday arrived in Brisbane on the Saturday. All in one piece, very well packed.
It is even better quality once seeing it in person.
I had a few queries before ordering which were answered promptly.
Very happy!!
8. maj 2021
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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