Zoco Home Anmeldelser 

Leticia was really helpful and made the experience amazing

Stylish Andaluz interior design and furnishing made from high-quality materials. The Zoco Home team also provided an excepcional online shopping and after-sales service.

Dear Sandra, dear Zoco Home! Thank you for an excellent, even extraordinary service, helping us with a 5 years garanti on our 6 terrace chairs (Rattan) Thank you to the producer for accepting and following the overall policy, helping us the clients and Zoco Home (Sandra). Thank you for an excellent taste and for your enthusiasm. Saludos Chiropractor and wife - Mogens Dahl and Pia Windeballe, Fuengirola, Spain

They were very professional throughout the sales process, from initial contact to delivery and installation of the wonderful sofa we purchased. We will definitely order another product from their catalog. Special thanks to Sandra for her professionalism and kindness.

I just received my purchase from this shop, and the entire experience was smooth and genuinely pleasant from start to finish.

Communication was both professional and friendly—Sandra from customer service was especially helpful and made everything easy to navigate.

Delivery and assembly were completed exactly as promised and right on time, which I really appreciate. The product itself looks exactly as it did on the website, with no surprises—just great quality.

I’ll definitely be coming back to this shop and would happily recommend it to others looking for a reliable and enjoyable experience.

Tuve un problema con mi pedido y lo solucionaron rapidísimo y súper amables. Total confianza.

Amazing customer service!
Communication and delivery superb.
Will definitely be back.

Mein Mann und ich möchten sich beschweren und eine Bewertung eines Kaufs, Sofa Ibiza, letztes Jahr, vornehmen. Wir haben das Sofa im letzten Herbstfür ca. 2200,-Euro im Internet gekauft. Wir waren schon beim Aufstellen über die Qualität erschrocken. Heute haben wir es versucht auseinanderzulegen, da wir es mit nach Italien nehmen möchten. Was sich da von innen unter der Hülle gezeigt hat, war einfach nur schlimm. Das Sofa ist mit billigsten Sperrholz und Dachlatten gezimmert, ein Materialwert quasi null. Innen sind Bretter schon gespalten, Stofffetzen hängen im Innenteil. Das Sofa ist nicht mal verschraubt, alles ist billig mit dem Tacker zusammengetackert. Das ist eine absolute Unmöglichkeit, so etwas zu verkaufen, da ist jedes Ikea Sofa für 390,-Euro besser gefertigt. Wir fühlen uns regelrecht betrogen. Und können nur jedem von einem Kauf Ihrer Sofas abhalten. Unabhängig davon ist es unbequem und die Polster hängen schon durch. Wir haben bereits nachleimen müssen. Der einzige Vorteil am Sofa ist, es ist bei der Qualität einfacher zu entsorgen.

Excellent service and high quality products!

I absolutely love my new chairs, and the quality is amazing.

Muy buena atención al cliente posventa. Mucha dedicación a resolver problemas de entrega.

I bougjt a sofa there. And sure it looks good but it is very expensive for the quality and mostly the comfort. So uncomfortable. I reget buying it!!

Elegí una mesa de centro y una lámpara- pedí que verificaran que la mesa fuera la más oscura ya que según la web, podía variar el color de la madera- lo hicieron así, muy ejecutivos a la hora de responder- el envío llegó a tiempo y me encanta como quedó mi casa: más acogedora que antes- muchas gracias

Na even op onze splinternieuwe dure stoelen te zitten al meteen 2 kapotte stoelen, men is zeker niet goed in service na verkoop en ik zou hier nooit meer terugkomen.
Koop hier niet, het is betere kwaliteit in Ikea.

We had bought a table with a microcement top and after a while a crack appeared which became quite big in a short period of time, on the side of the tabletop. I contacted Zoco Home customer service and after a couple of emails and sending pictures of the damaged table, they agreed to replace the table. We have now received the new table which looks perfect. We are very satisfied with how smoothly and quickly Zoco Home handled our complaint.

I had a delivery of a furniture from Zoco home and it was not really what I expected as it looked different in the showroom. I contacted customer service and they helped me out directly. I had the opportunity to change to a different product or the same product but with a different tone of the wood and that was exactly what I wanted. Perfect handled customer service and I will continue to be a loyal Zoco Home customer

The best shopping experience I've had in a long time! Every piece of furniture and decor is stunning, you want to take everything home with you.

Highly recommend!

La atención ha sido maravillosa en todo momento. La disposición plena por parte del personal de tienda consiguió agilizar la entrega lo más rápido posible. Un producto perfecto y seleccionado .

We purchased all our furniture from Zoco Home, with an order totaling over €25,000. Our apartment was delayed, and they asked us to pay the full amount upfront, which we did without issue.

When our furniture was finally delivered, one cabinet worth €2,290 was missing — and no one mentioned it until we asked. This cabinet is an essential part of the set we bought.

We were then told it would probably arrive sometime in November, with no definite date, and that our only alternative was a store credit.

The store had the same cabinet as a showroom model. Our first offer was to take it with a 30% discount — this was refused. Our second offer was to take it without any discount, since we had already paid for it — this too was rejected, leaving us with nothing but the store credit option.

After visiting the store a second time, we insisted on taking the showroom piece, pointing out that we had already paid and had never been informed that the cabinet was unavailable (we had ordered it over a year ago!). We left still without the cabinet, but supposedly with our money refunded — though we’ll have to see if that actually happens.

The after-sales service was extremely poor, and the staff showed no willingness to help or find a solution. We strongly advise against buying from Zoco Home — they treat customers terribly.

I would like to point out that it was never communicated to us that the delivery could not take place.
If I understand correctly, items that remain in your storage for more than a year apparently become damaged?
We explicitly asked at the time whether the extended storage period would cause any issues, and we were clearly assured that it would not. Furthermore, we paid all related costs in full and in advance.

In addition, we made several proposals to receive the furniture that was not delivered due to your mistake.

We therefore find your current explanation very disappointing and not satisfactory, especially given the circumstances and our efforts to resolve this matter amicably.