Zappos Anmeldelser 

The shipping time was long they were too big I had to bring them to UPS rather than an Amazon return center its been 10 days they have had them 4 no refund

They were our family go-to for years, not any more. Disaster customer service, shipping is promised and never on time, even their own reps can't tell you why your order says one date and their internal system says another. The best they can do is a canned answer that says "I apologize, there has been some unforseen delays which caused items to not ship out on time." Mind you, no emails or notice of those delays, and IMO the unforeseen part is fully foreseen - terrible management. We have been VIP level with them since before 2009 when Amazon bought them. Just a shame, but if I were you, I'd order from Amazon direct because clearly Zappos is not running the way their parent company is.

Bought from Zappos for first time and never again. They block my order and closed my account. Order was using my credit card and ship to my home address so nothing strange except with zappos. Great way to treat a new customer.

I Have ordered from Zappos for years. I always received refunds shortly after mailing box. They’ve had my return for 10 days and still no refund . They are telling me refund could take 30 days. They’ve lost me as a customer

order 112-1267669-9449815. customer service told me i would be receiving my refund to my original form of payment. their useless customer service said i received store credit back. i will dispute with my bank if they do not process this back to my credit card for the $114! i've spent hours with their incompetent customer service because they could not verify my billing address even though i provided the address for the card i used to pay for this order!

I ordered 3 pair of shoes and unfortunately had to return all 3. Tried them on inside my home, didn’t work, put back in the box and returned to Zappos. I first received an email saying that one of the pairs of shoes I had never worn other than to try on was “non-compliant” aka used and spent over 30 minutes on the phone with customer service disputing the situation and then essentially begging them to send me something in writing that would reflect my refund in full of that pair in question. I suppose this tripped up the refund process because once they issued me a refund for that pair, they neglected to issue me a refund for the rest of my order so I had to follow up on that as well. I never historically had such issues with Zappos but it is clear that something has fundamentally changed in terms of customer service.

Tried very hard to place an order via their website. Every step was cumbersome and took too long to complete. I gave up after it would not accept my mailing address and will shop elsewhere.

I ordered a pair of timberland pros which I had to return because they weren't up to safety specifications of my employer, it took two weeks before they issued my refund, I ordered a new pair of timberland pros 6-in, and they sent me an old dirty pair of boots honestly an old dirty pair

Not sure why so many bad reviews. I've bought several items, got free shipping and am very happy with the items I rec'd. I mainly buy Nike, Quiksilver, & Hurley but also like New Balance and some high quality names I rarely buy, but I've bought 3 pairs of Nike shoes and some Nike clothing recently from Zappos and very satisfied. I compared to Nike.com, where I usually buy, and Amazon FB Marketplace and Zappos had some great deals.

Good deals, amazing customer service!

I wish I had read the reviews about Zappos before ordering. I needed to exchange a pair of boots for a different size, but instead of a simple exchange, I now have to wait for the return to be received, inspected, and refunded—which they say can take up to 30 days after receipt—or order another pair now and have twice the cost tied up while I wait and hope the return passes their “quality control.”

The boots were literally tried on once, found to be too small, and immediately put back in the box. They were never worn. A size exchange should not be this complicated or leave a customer potentially paying for two pairs for weeks.

For a company known for selling shoes, you would think they would have a much more customer-friendly process for something as routine as needing a different size. I won’t order from Zappos again.

Horrible customer service and return policy

Can take up to 30 days after your return arrives at the warehouse for a refund, crazy

Zappos use to be my favorite online retailer until they allowed Amazon to take over and ruin them. They use to have free next day shipping, even on Saturday's. Excellent customer service. They use to offer exchanges as well which were beneficial for my growing children. I recently made a purchase, my shipping took 2 days. Not bad. I accidentally ordered my kids shoes too small. I then found out they no longer offer exchanges. So I processed a return and reordered bigger sizes. I shipped the shoes back the next day. They were never touched. They’ve been received by their warehouse 2 weeks now and I’m still waiting on a refund for shoes I didn’t even have in my possession long enough to be worn. Customer service is not able to help with anything because their systems doesn’t allow them to help. After I receive my order, I’ll go ahead and close my account.

I used to LOVE shopping at Zappos, but sadly no more. Shipping times are slower: a few years ago, I would reliably receive items within a day or two and now it takes 4-5 days (fine if that is the expectation, but it wasn't). But the worst part is the refund process. They received my return two weeks ago and no refund yet. Returns used to be so easy! "Customer service" told me it will take up to 30 days to process my return. When I asked a critical question during the service chat, I was shut down with "have a great day!" instead of "we apologize for the inconvenience" or "is there anything else we can help you with today?" Truly disappointing.

I was sent used running sneakers! Used. Gross! And then told it would take 30 days to get my refund?? DO NOT BUY FROM ZAPPOS.

So disappointed with Zappos since my previous purchase from this site. I ordered expensive sandals in my size but they were way too big. I spoke with Customer Service (CS) yesterday about exchanging them for a smaller size. CS told me that Zappos no longer does exchanges. Today, I returned the sandals via UPS, as instructed - had to pay $4.40 at the UPS store because the sandals’ box was insufficient. So NO FREE RETURNS AS ADVERTISED. Now I have to wait 3-4 business days for Zappos to receive the sandals and 5-10 days for the credit to be applied to my card. By now, I’m turned off by Zappos. Sorry Zappos, you lost a customer.

I have bought from Zappos from almost 15 years. I normally get the majority of our shoes from there. My husband had a manufacturer defect with a pair of shoes from a reputable brand we bought on Zappos. I reached out to customer service, they redirected me to manufacturer (Frye). Frye said they do not offer warranty through third party websites like Zappos and to reach back out to Zappos.

Zappos still refused to assist me and just said policy changed, despite the website saying 365 days and it being a defect in the shoes. So I guess I’m not buying our shoes elsewhere and not buying Frye anymore either. The worst part is the lack of customer service, even after speaking to two agents.

Idk if its a front for amazon or just a tax reason because its pretty useless.. the customer service is amazing 👏 BUT the company is terrible.. idk how in the world like make me understand in a intelligent way how YOU WILL BE SOLD OUT OF SOMETHING FOR 8 MONTHS TO A YEAR?? MEANWHILE THE COMPANY ON THERE WEBSITE HAS HUNDREDS???.. theyll be out of Ariat or rocky or something for 8 months MEANWHILE on rocky or ariat website they have PLENTY OF THE PRODUCT YOU WANT???.. even if you call zappos and your like can you email me when my size comes in and they will BUT ITS 8 MONTHS LATER.. its literally dumb and doesnt make sense.. ive had to buy work stuff of amazon with my OWN money because zappos is so terrible my work pays for my clothes from zappos BUT I SPEND OUT OF POCKET ON AMAZON... close this company down.. walmart and other places get a restock or sold out items asap but nope zappos never got that training?? DATE OF EXPERIENCE IS THE PAST 3 YEARS BTW IM STILL WAITING ON 2 THINGS SINCE FEBRUARY... SINCE FEBRUARY

Fantastic selection, especially since I buy 15B shoes. Terrific customer service and easy returns. This company pays attention to customers....

I purchased shoes from Zappos because of their quick return policy - if I need a different size I can return the shoe and not have to wait long for a refund so I can purchase the correct size. I have found them reliable and fast in the past. No longer. I recevied a pair of shoes that did not fit and returned them the next day. I never got confirmation that the package was scanned or in transit. I reached out to Zappos twice, and customer support was NO help - saying my return could take up to 30 days to get to them and they would not process it until it arrives. Apparently, only "some" (yes, super vague and misleading) orders are refunded when the package is scanned by UPS. The package is also stuck in transit now. The biggest reason to order from Zappos is now gone. I will likely file a dispute with my credit card company.