Zappos Anmeldelser 

I called Zappos’s and texted them requesting a price match and they told me that the retailer that I’m trying to match does not qualify.

They told me that the retailer is not US based although they have US presence, shipped from the US and are called (retailer)USA.

They told me to call a supervisor and I speak to a supervisor named Kristoff who tells me that they have an internal list of retailers they will match and that this is not one of them. I told them that this is not listed on their website and he tells me that it doesn’t need to be in that because price matching is a courtesy that they do not have to abide by any policy.

I told them that since they did not post the list and that I have met all the criteria posted on the policy that there shouldn’t be any reason why my retailer is excluded. He goes on to say that other retailers do not do this, but I give him examples of other competitors who clearly state which retailers they will or won’t match normally if they have a list. He just keeps telling me that he will not be matching and that they are not doing anything wrong so he wants to end the call. Then he gives me an example of how Macy’s doesn’t list a policy, which is irrelevant because they don’t have a price matching policy. During all of this he rudely continuously accuses me of putting words in his mouth or trying to misinterpret what he’s saying.

At this point, I find out that he is even unaware that Zappos‘s specifically mentions on their website a price matching policy. I am stunned that a supervisor of Zappos is unaware that the price matching policy is posted. I told him this and he says that it doesn’t matter and that he will have the tech team update the online policy. I tell him this is disingenuous and he says it is not and that he’s going to end the call.

Obviously, there were a lot of things that went wrong on this call but I definitely won’t be supporting this company in the future. Looks like they have a lot of complaints about their company.

Declining Shoe Selection and Sizing Options

I am writing to express my frustration with the significant decline in shoe options available through the Zappos at Work program for Amazon employees.

In previous years, there was a wide variety of styles and sizes to choose from. Unfortunately, the selection has decreased considerably year after year. As someone with small feet, my options are now extremely limited. I was forced to select a pair that I knew would be uncomfortable and cause pain simply because there was nothing else available in my size.

The shoes currently offered are expensive, stiff, and uncomfortable — yet we are required to wear them. On top of that, I have to pay out of pocket for the difference that Amazon's allowance does not cover, for shoes I did not want in the first place.

I urge Zappos to expand the range of styles and sizes, particularly for smaller feet, so that Amazon employees can find safety shoes that are both compliant and comfortable. We should not have to choose between following policy and being in pain.

Thank you for your attention to this matter.

I ordered a Steve Madden sandal and received the wrong order. I returned my item and they have yet to refund my money. Yet it took them less than a minute to take my money, but I have to wait 2-10 business days for a refund. They actually make you wait 10 business days. I will never order from them again. First and last time.

Not only did it take over 2 weeks to receive my order, my orthopedic sandals are some weird cheap plastic that has no substance. They also have no padding on the sole and the bottom is smooth plastic, it has no traction at all. You just slide every step. They also charge you for things you did not authorize. They charged me 3 times for my shoes and some program. Will never buy anything with out checking the BBB or scam reports.

First time customer: I ordered shoes for a special occasion one evening. Next morning I was told the order was canceled. Called CS; were nice. Set me up as VIP acct and sent shoes to my hotel. Didn't need the shoes; returned with return authorization. After 3 weeks, called CS to see about credit to my credit card. CS rep said return was received and credit would be issued "this week." That was last week, called CS again and after 12 minutes wasted CS said it would be issued today and would take "up to 10 business days to get through cc processing." Guess who won't order from Zappos ever again. Keep your VIP membership, Zappos. What I needed was reliable, prompt customer service!

Zappos used to be my go to for shoes and other accessories. They no longer allow the amazon prime shipping even though they are affiliated (owned) by amazon. They seem to sell old bottom rack items that are available at discount stores. Placed my absolute last order two days ago. Live chat, which I waited 90 minutes for, told me they could not express my order after I asked if I could pay more for expedited shipping as I was going out of town. No deal I must wait five days for my order. Zappos needs to give up and collapse, they’re looking worse than DSW which by the way has much better merchandise and much better customer service. UPDATE. Received my two pairs of shoes and both pairs were dirty and were obviously worn outside as the treads were worn down.

Seriously think before you buy. Bought a Pair of Mens Sneakers May8 Checking Tracking it said Delivery May 13th. Nothing ever arrived. Zappo's Customer Service told me It will Arrive May 14th. Just Checked Tracking 5:00am May14th now it says Delivery May15th. When You use 3 dates and Still get it Wrong Zappo's is a Joke. May 15th Seriously how bad do you have to be to keep getting it Wrong. Terrible Company.....

They sent me wrong color mens sandles. I sent them 2 emails to support and no answers, First and last time I buy from them.
(I guess they are Millionaires)

1 star.
I contacted support due to an issue with the app, and the agent ended up duplicating my order.
I was supposed to pay about $12 using an Amazon credit, but I was charged over $150.
Only part of the money was refunded, and no one resolved the issue after multiple contacts.
Very bad experience.

Nothing against the brand just the first time I used a pair thumb Zappos broke my tibia zero out of 10 would not recommend

I ordered boots and they were too small. I called to exchange them and they told me it would be 30 days before I could get a store credit and that I could just order another pair. I don’t want to spend another $200 on boots while waiting to see if they even refund me properly and I need the boots within 2 weeks. I went on reeboks website and they were actually cheaper when I ordered the new size. Zappos used to be good, but it’s more expensive and has worse customer service.

Shoes arrived worn and in the wrong box. There is absolutely no way the person who packed this was not aware of it. Awful.

I ordered from Belco.com and then I got a text confirmation that the charge would come from Zapostore on my bank account. Within minutes of that text I had 5 fraud alerts come through on my phone. I had to work with my bank to verify that the 5 charges from different stores were all fraudulent charges. I used this site without checking it out first. My son sent me a link for something specialized that we had been looking for. I went ahead and ordered against my better judgment, which is something I will never do again. I filed a bank dispute because I had not realized it was coming from the Zapostore site when this first happened. So the bank took off all the other charges that I did not make, but when I looked on the site for zapostore, it was nothing but a scam. All their reviews, people were claiming that they didn't receive their merchandise and that there were multiple fraudulent charges of $9.95 right after placing an order. That is what happened to me also, so it didn't take much to figure that one out.

So my bank suggested that I try to contact the company first and cancel the order and get a refund. I did just that. This company is so fraudulent that when I did find a number to contact them.I was told after they answered the phone with a simple hello, no company named. They wouldn't answer who they were with. When I asked them questions, the woman began to speak over me using vulgar language. Saying to me.... "suck my the di** and also to go f myself." That is not a legitimate company. Please check out the site first, as I should have. These people are running a big scam.

This is the most horrible and disgusting website I've ever ordered from and the one I've dealt with through customer support! I placed an order for sneakers, they sent me two right sneakers, different sizes and colors, and the support team refuses to help, doesn't respond to my emails, and completely ignores me! They made such a serious mistake in the warehouse and aren't even willing to apologize to the customer or correct the error. The worst customer service ever!!!!

Horrendous. no exchange option for a different size refunds take 30 days! they use usps so slow as molasses and now my son won't have his work shoes on time because If I would of known the returns take 30 days I never would of ordered in the first place. my return has been sitting an entire week and STILL hasn't been scanned into the system. This has been an absolute nightmare! 0/10 I don't recommend!!

They were not delivered in two days as promised and no one can track where they state they were delivered. My trip is ruined due to this. Worst site ever.

It’s pretty good. I like Zappos a lot and their clothing. The reviews here are kind of inconsistent so it sure what else to say.

I had a horrible experience with this company. I made a purchase last week and was told my payment method did not work. I used a gift card which per the internet they accept. I called and spoke to 4 different reps and they all told me different things one being a manager. I will never use this company again!!!!

Because I had to give them a star to write how awful this experience was! Ordered paying $100 more than the HOBO company was charging for a brand new bag (just wrong color for me) on their website. Got an email one week before the bag was delivered saying it was delivered but wasn’t. Got the bag and opened it. No tags. The inside had been scrubbed with water and looked like it was falling apart. The straps for the back pack option which is why I ordered the style (having a bad back I really needed it) but the threading was coming undone on both side so the straps were falling off of the bag unable to be used for the purpose which I purchased it for. Scrathes on the bottom as well is other seams coming apart. THIS BAG WAS SUPPOSED TO BE NEW BUT WAS CLEARLY USED FOR A YEAR BEFORE BEING SOLD! And instead of customer service verifying order date and obtaining pics and issuing a refund right away so I could get the much needed bag (not a whimsical it’s a cute bag kind of a sale) they sent a code and told me to take it to UPS having no idea how the rest of this nightmare is going to play out but looking at the other reviews I’m sure not so well! They should be SHUT DOWN IMMEDIATELY!

In response to Zappos you most definitely do have an account with my email bc I called several days ago and returned the item via ups today. My refund better show up by Monday or you will be reported to BBB and so on! Crooks! Selling used worn out junk for more than the brand new price smh sickening! F’n crooks! Deport them all!