Zappos Anmeldelser 

Bought some boots from them wore them once and found they have defects zappos refused to return bought 3 pair of jeans with them poor denim was used with defects resulting in holes and belt loops pulling off Zappos has an inferior warentee compared o Levi's 1 year

I've been a Zappos customer since before they were bought by Bezos and Amazon. For a long time, their service remained unchanged, fast deliveries, excellent customer service and speedy refunds for returns. That has changed. I recently submitted a return and discovered I no longer qualify for rapid refunds, i.e., a refund processed as soon as the return box is scanned at UPS. There was a message online that said I had violated a return policy. It took chat messaging and a phone call to find out what this was about. I was told I had too high rate of returns. That seems impossible as I've only purchased 2 pairs of shoes in the last 2 years and kept both. This latest return was the 1st in 2 years! I was told there was nothing that could be done. My return was mailed Aug 1, received at Zappos Aug 4. It is 10 days later and I've only now received a notification that Zappos has processed the refund but it could take another 10 days to receive the credit to my credit card. No thanks Zappos. I'll take my business elsewhere.

I was contacted by Zappos following this review via email with "a resolution to make things right" however, that "resolution" was nothing more than a suggestion that I call Zappos Customer service. I've already spent my time doing that without resolution. Zappos is aware from chat messages, a phone call to customer support, and now this review what my issue is. I should not have to spend more of my time helping Zappos determine how to resolve my issue.

I ordered a pair of shoes on Zappos.com for my son's birthday. He just moved to a new city and this was his first birthday away from home. They arrived today and two different sized shoes were in the box. How does that even happen? So now he has to find a UPS store in a strange city to return the shoes that were meant to be a gift. And, they don't have the size any longer in the color he wanted. So now, we're out the birthday gift completely. Do retail specialists not check the box any longer to make sure the shoe sizes match? That was the first thing I was taught when I worked in retail. I expected better from Zappos. Very disappointing.

I signed up for their 10% off if you sign up for emails promo. I waited and waited and waited for the promo but it never came. I ordered a pair of $160 shoes. My purchase confirmation came. Right after it came the promo code arrived. I thought I'd just reorder and cancel the 1st order. Oh, now, 5 minutes later, they are out-of-stock so I can't use the code.
UPDATE: if the shoes arrive in new condition, I need to update to four stars. My initial conversation with customer service ended poorly with them saying oh well. But after posting this review, Zappos customer service reached out and said they have processed a 10% refund which would have been what I saved with the coupon.

I ordered a boys size 4 shoe and was sent a size 6 FOUR times. FOUR times having to make a trip to UPS to return the shoes. I talked to customer service once and he was extremely polite and apologetic. However, once I received the WRONG SIZE for the 4th time I will not order from this company again.

Terrible. Ordered a single pair of shoes on a Monday, they sat in “processing” mode for the entire week - card wasn’t charged, tracking number not provided, nothing.

Customer service is nothing but hollow apologies. Eat shit Zappo’s, never ordering again.

I order an 11.5 men’s composite toe shoe for work and it was a birthday gift. They sent an entirely different shoe model and the wrong size a 10.5. Not the same shoe at all. Seeing other reviews with similar issues lets me know not to order from this company ever again. Clearly Zappos is incompetent and just sends out any shoe they want and steals peoples hard earned money. Shame on you Zappos. I will report you to better business bureau!

I spent $145 on shoes and they came all scuffed up- disgusting!

Thank you. The order delay was resolved and now I have my sandals. I'm not sure if this issue would have resolved on it's own without me having to call and complain, but you did resolve it. Thank you.

I have a terrible experience with this company's apples I ran across Zappos on Facebook I ordered shoes from them I returned the shoes back they said my bank rejected the refund my bank denies rejecting any refund from this company I'm still waiting for them to refund my money I sent them numerous emails and reference to my refunds and they are not responding the services is too thumbs down any two time you have a series of people that answers the phones including Management in their customer service department and they sit there and lie to you and make a fool out of you I caught them in so many lies it didn't make no sense as a matter of fact it pissed me off a lot of their stuff is not regular if you wear size six and a half you need to buy seven when you get them the shoes look super long they are not real they are fake okay so be careful with this company two thumbs down

Ordered a few items from Zappos recently. Really happy with the quality. Already browsing for my next purchase.

I just started a new job and I've have never worn composite shoes. I used a work stipend to get my work shoes. Immediately my left part of my shoe crunched when I walked. It was kind of embarrassing but I work in a loud factory and it was not louder then the machines, so I decided I'll just wear them anyway. You have to wear composite shoes or you can't work and I had nothing else. 1 week into my shift the right sole of the shoe now is really tilted like a cheap pair of sandals causing foot pain. I tried to return the shoes and it says you have to have it brand new with the tag on it. Obviously I have worn the shoes so I contacted customer service via chat. I explained the situation and I got the answer of you were supposed to walk in your house to check for anything wrong with the shoes when you got them. Again I already heard the crunch but I thought oh it'll be fine I had to wear them for a while for them to start leaning on one side. I'm not 500 lb so it's not like I'm a big person causing it to lean super fast. I got told the return would not be available for me. I'm going to buy another pair of shoes from a different company but I think that's crappy customer service and not fair.

I received an email saying that an item I returned was damaged and not compliant with their return policy. When in fact, the item was not damaged or worn at all when it was sent back. It’s a lie or an error on their end. No idea why I would receive an email like this.

Also- if you call their customer service you’ll be told something different than if you chat with someone.

Zappos used to have good customer service, it’s horrible now.

The shoes ordered were a different size, dirty, worn, & a whole different color. Do not buy from Zappos.

Zappos took my $65 for over two weeks and my order never left the "Processing" stage. It took me two days to get in contact with their customer service, who told me the item I ordered is now out of stock and refunded me. I won't order from Zappos again.

The shoes I received had been worn and broken in. Also had a stain the right toe.

Ordered, paid but received constant delayed shipping notifications until they issued a refund on their own. It was a birthday gift with priority shipping, needless to say no gift on the needed day for the birthday!! They are a joke do not purchase from them. Amazon rates them 5 starts on their website, legit reviews show 1.6 at best.

I have been an avid Zappos shopper for 18 years. I had an issue with a pair of shoes that literally fell apart after one wear. Customer service was awful. Kept repeating the same return policy and that they no longer have the 365 day warranty (which I didn't know!). They didn't even ask what happened to the shoes or try to make it right. I can't shop with them anymore, this experience left a bad taste.

UPDATE: Zappos reached out to me, apologized for the bad interaction and sent a refund unprompted. I do appreciate them reaching out but wish it hadn't been because I left a negative review.

I used to love Zappos’s. They were my go to, probably before being acquired by Amazon (which I was not aware of before placing this most recent order). I used to order shoes and other items because I knew if I ordered them before a certain time of day, they’d show up at my door the next day, free shipping. I’m still considered a “VIP member” however, just placed an order four days ago and apparently both items are being shipped separately and will arrive in different dates. The second item in my order, didn’t even get shipped until 3 to 4 days after placing my order!!
Order placed on June 23. June 24, I got no shipping updates. June 25, one item finally “arrived at seller facility” (whatever that means- j though my Zappos WAS the seller facility?). June 26, “package left seller facility.” it’s June 27 now and I have no idea where the package is. It’s supposedly due to arrive on June 29. Why is this taking so long nowadays. And that’s only ONE of the items I’ve ordered. The second item I ordered, didn’t even leave the facility for 4 days!!!
Also, the current “tracking number” for both of my shipments (from the same order), does not take me to the carrier website where I can actually track the packages and get updates. It’s very vague on the Zappos site.
What happened to the “old” Zappos?!???

I called Customer Service to inquire about the holdup and what changed, why business is done differently with them now as opposed to before. The gentleman who answered was very nice but had an extremely thick accent and was hard to understand. I never got a clear answer. It’s almost as if nobody there knew how Zappos used to run before the acquisition by Amazon. Customer service used to be great, the app used to be great. They used to pride themselves on customer service, and it worked. Everything seemed to run quite efficiently, from a Customer standpoint.

Looks like this place has gone down the drain over the years. I won’t be ordering from them ever again.

Completely dishonest, not the Zappos we all knew years ago. ALL PRODUCTS ON THEIR SITE IS FALSE. NONE OF WHAT THEY ADVERTISE IS ACTUALLY IN STOCK. Do NOT ORDER from them, the new Zappos are liars & scammers. You can never get a genuine person on the phone, on ‘chat’ or via email. It is all a facade.