The product was a gift and the recipient delighted. I have been a bit mean with the score as the ordering process was to say the least traumatic with wrong addresses arc. However the follow up action... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had issues receiving my refund due to there being no email address etc. However, Adam has since called to apologise and to explain there has been some technical difficulties with the website develop... Se mere
Ordered and paid, order processed and then email to advise it had been shipped. Waited a week and tried to track the shipment it kept advising it had not been received. I contacted them by email and t... Se mere
Very quick delivery and arrived on time. The little cars are brightly painted and my grandson will love playing with them. How nice to have cars that are English so that he can identify with an ambul... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Much more than an e-commerce website for fashion, or a simple product catalogue, Zac & Lulu seeks to offer you and your family a whole world of inspiration with our carefully-curated selection of brands. Our selection ranges from the most prestigious designers - such as Balmain, Fendi and Versace- to small, up-and-coming brands. Our goal is simple: to inspire our customers by offering an exclusive shopping experience and excellent customer service with the best mixture of well-known and high-quality brands. Our product assortment consists of baby and children's clothes, shoes, toys, strollers, car seats, furniture, accessories and much more for ages 0-14.
Kontaktoplysninger
Storbritannien
- sales@zacandlulu.com
- zacandlulu.com
Junior D squared t shirt
Excellent product very happy and item delivered quick too thank you
1. maj 2021
Wrong item sent out
I still haven't received the correct item and my son's birthday was over a week ago now. Poor service not to send the correct item straight away. I won't be shopping her again, very disappointing.
25. april 2021
Besvarelse fra Zacandlulu
Hello Rachel, I hope you are well. We just wanted to thank you for taking time out to leave us a review.
We are delighted you are pleased with our service :)
I hope you have a lovely day.
Team Z&L
Besvarelse fra Zacandlulu
Hi Victoria,
just a little note to thank you for being so kind and leaving us a review. Customer happiness is our priority and we are delighted we are on the right track.
Have an amazing day!
Team Z&L
Quick delivery and just what was wanted
29. marts 2021
Besvarelse fra Zacandlulu
Hi Nuala,
Thanks very much for taking time out to leave us a kind review. Customer happiness is our top priority :)
I hope you have a lovely day!
Team ZL
Fast Shipping and Good Price
The shipping was good and the price too.
And the customer center responded very well.
16. marts 2021
Besvarelse fra Zacandlulu
Hi Juhwan,
Thank you very much for your kind review. We are pleased to be able to help with your queries and glad you are satisfied with both our products and service. Thank you for being such a great customer!
Team Zac & Lulu
Yes happy with service
Yes happy with service, quick , there was a little bit of damage, nothing major, to a toy cardboard castle , I ordered, they soon emailed be back , and the problem got sorted.
5. marts 2021
Besvarelse fra Zacandlulu
Hi Annette,
I hope you are well. Thank you so much for taking the time to leave us a kind review. We're delighted you are pleased with our service and as a new start up this review means a great deal.
Have a lovely day!
Team Zac and Lulu
Excellent communication and fast…
Excellent communication and fast delivery thankyou!
25. februar 2021
Besvarelse fra Zacandlulu
Thanks so much for your feedback, Hayley! We’re really glad you are pleased with our service :)
Your review means a lot to us and let's us know we are on the right track.
Have a lovely Day!
Team Zac & Lulu
Waste of time
Waste of time. Ordered a set, to be told a week later they don’t have it in stock. This was my babies going home outfit. Then they had the cheek to offer me a poxy 5% off. AVOID ** edit ** not received any email or message from ZL like stated on comment. Can only imagine this was just a comment for show.
23. februar 2021
Besvarelse fra Zacandlulu
*UPDATED* Hi Lauren, We are extremely sorry that your experience at Zac&Lulu didn’t quite match your expectations. Having a look at your case, we understand that your order was for the most special event for a mother and we are beyond sorry the item you ordered was not available. Please understand that being a technical error this was simply our of our hands and we also tried to help in every way possible, by offering an exchange on top of a 5% discount. We didn't intend to offend you, rather we offered it to you as a goodwill gesture. I hope you understand that we tried our best as a new start up.
Have a lovely day!
Team ZL
My order never arrived but said it did
17. december 2020
Fantastic service.
9. december 2020
What a brilliant company
What a brilliant company. I was actually sent a wrong order by mistake (as well as my own), I informed them and they kindly let me keep it. Thank you so much.
8. december 2020
boat looks good and efficent delivery
7. december 2020
Lovely item and great service
This item has been bought for a toddler and I am sure she will love it. The item is well made, and it arrived promptly and well packaged. There was one little issue with a small missing part. I contacted the supplier and spoke to a young gentleman named Rob, who arranged very quickly for the missing part to be delivered to me. Rob was professional, friendly and courteous to deal with and the missing part was delivered to me ahead of the one week schedule which had been anticipated. I was very impressed by Rob's service and his handling of my problem. I am a 100% happy customer. Thank you Rob!
3. december 2020
Perfect
Can’t fault the service, quick delivery and really nicely packaged. Got the item I wanted for cheaper than I’d found anywhere else online and will definitely be shopping here again for my daughter.
30. november 2020
Fantastic online store for baby and…
Fantastic online store for baby and children’s designer clothing and toys.
7. november 2020
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.