These people are a total scam. Am still awaiting the neon sign I ordered 9 months ago. Initially got responses to my mails, but the last two have been ignored. Youturnneon appear to be the Chine... Se mere
You Turn Neon
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Se, hvad kunderne siger
I absolutely love my new custom made neon lights and love the fact that I could choose what I wanted I them to say. Also going to make great Christmas presents this year, adds something special to you... Se mere
I would like to give an honest up date on my experience with, You Turn Neon. I am very pleased to report that they seem to be turning things around and have employed a new lady Stella, in their Cus... Se mere
Same as many below, ordered two signs and only received one (past the fulfillment date) and the company are not responding to my emails requesting an update. One big scam, it seems. Wish I'd read the... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Everything we do is based around our vision of providing people with the opportunity to experience neon & the effect it has on their own personal & professional spaces. While things such as traditional artwork & soft furnishings have their place in boosting an interior, we feel & have experienced that there is simply nothing quite like a neon sign for cultivating good vibes in a room. We want YOU to experience that!
Kontaktoplysninger
London, Storbritannien
- hello@youturnneon.com
- youturnneon.com
Super happy with my purchase!
Super happy with my purchase!
I wanna buy more for every room in my house. I love it so much.
14. juni 2021
Uopfordret anmeldelse
Fab Company
What a great company.
Honestly 10/10 from start to finish for customer service, value for money, quality of goods and packaging. If fact the light was so well packaged that it took a good half an hour to open. 🤣
Will definitely buy from here again.
11. juni 2021
Uopfordret anmeldelse
Our company neon sign looks great in…
Our company neon sign looks great in the office! Absolutely love it.
The remote control is a nice feature as well, so you can control the dim setting.
Would highly recommend!
10. juni 2021
Uopfordret anmeldelse
Wonderful service from start to…
Wonderful service from start to finish!!! I wanted something a little different and they got it spot on!! Emails kept me up to date with the process so so impressed with the quality of this!!! And packages amazingly!! Thank you
10. juni 2021
Uopfordret anmeldelse
Absolutely loved my new sign it’s…
Absolutely loved my new sign it’s exactly what I wanted! The team were so good for getting back to me with constant communication about my sign! Customer service was very good and Josh was a great help 😊 I would definitely purchase again!
10. juni 2021
Uopfordret anmeldelse
It’s all good baby baby
Designed my very own personalised sign, was such an easy process and the team were super helpful. Delivery was quick and am so happy with the sign 🤩
10. juni 2021
Uopfordret anmeldelse
Wedding Neon Signs
We ordered a number of Neon signs from You Turn Neon for our daughters wedding. We were very impressed with the professional approach from design through to delivery.
Thank you Joshua and all at You Turn Neon
10. juni 2021
Uopfordret anmeldelse
Fantastic value for you money I will…
Fantastic value for you money I will highly recommend them
10. juni 2021
Uopfordret anmeldelse
Amazing quality
Amazing quality. So happy with our custom Neon sign. Beyond expectations and beautiful
7. juni 2021
Uopfordret anmeldelse
Absolutely amazing
All I can say is from start to finish dealing with your turn neon has been absolutely amazing.. they designed the neon for me. which was awesome it couldn't have been any better. the contact with them via email was constant ( thanks josh) I really would recommend using them again. 5 star review for definite!!!!
7. juni 2021
Uopfordret anmeldelse
POSITIVE UPDATE
I would like to give an honest up date on my experience with, You Turn Neon.
I am very pleased to report that they seem to be turning things around and have employed a new lady Stella, in their Customers Services department. She has reached out to me and gone above and beyond to rectify my complaints with this company. Leaving me totally satisfied now.
26. maj 2021
Uopfordret anmeldelse
Updated
I would like to update my negative review as since my last comments on this site I have received my sign which is beyond my expectations it’s a good solid sign with really strong bright colours and feels very robust it came very well packaged and my son and his friends all love it ... it did take longer than expected to arrive which of course caused me to be concerned but it was worth the wait and I would certainly order again from this company 😃
24. maj 2021
Uopfordret anmeldelse
I absolutely luv all things neon.
I absolutely luv all things neon.. their lights are brilliant and make fabulous gifts as well as gorgeous for ones own home.. they are in all of our rooms.
Thank you Neon 😊 you’ve made our home a brighter place 💡
21. maj 2021
Uopfordret anmeldelse
The only Neon Sign company to trust!
After having a terrible experience with another neon sign company, a friend of mine reccomend I try You Turn Neon as she had rave reviews about them! I am so happy I listened to her. Top customer service, incredible product quality and the best price on the market! I have already ordered my brother birthday gift from them! Thank you guys!
21. maj 2021
Uopfordret anmeldelse
Amazing service and beautiful sign
Ordered a custom neon and couldn't be happier! The design process was so easy and the sign turned out better than I could have imagined, thank you so much
18. maj 2021
Uopfordret anmeldelse
The customer service I received is…
The customer service I received is unmatched from anywhere else I’ve ordered a product! Absolutely 10/10 I asked for the sign to be made in time for my nieces birthday which was 10 days away and the team got it to my door for the day before her birthday! Incredible service! Will be buying some more and recommending to everyone!
5. maj 2021
Uopfordret anmeldelse
Neon light is perfect - exactly what I ordered!
I have changed my review on here as I have now received my neon light & it’s perfect!
It took longer than expected but the wait for worth it for the item received.
Thanks again
14. april 2021
Uopfordret anmeldelse
Besvarelse fra You Turn Neon
Hi Sarah,
Thanks for taking the time to leave a review. I'm truly sorry to hear you've not had a good experience.
Having read through the correspondance, I can see that the service you have received from us has not been to the level you would expect & to the level that we want to provide our customers. Rather than give you excuses, I'd like to explain a little more about what's happened & assure you that it's my job, and the reason I was employed by the directors here, to rectify the situation the best that I can.
We're very open & honest with the fact we faced some issues at the end of last year & start of this year. The team only started the business back in September 2020 after their previous businesses in the hospitality industry struggled to survive the lockdowns in the UK. Marketing was scaled too fast & our internal processes & resources, as well as our supplier at the time, couldn't keep up with the demand. This was all exacerbated by the pandemic.
We stopped all advertising at the start of this year to focus on clearing the backlog caused by our failings & have only recently started again after completely restructuring our business to ensure we're better prepared for the scale we believe we can grow the business to.
We're happy to say that the backlog has now been filled.
In terms of locations, our business is based in Chelsea, London. Here our customer service team, our designers & the directors are based. Our signs are now manufactured in the LED manufacturing capital of the world Shenzhen, China & are shipped express from there to destinations around the world.
We firmly believe the new systems, processes & people we have put in place will enable us to provide the best service in the industry & I'm fully committed to ensuring that happens.
As a team, we want to apologise to you personally Sarah, as we are fully aware you've been impacted by these issues & our failings (up until now) to deal with them. Please keep an eye on your emails, as I will be reaching out to offer you something as a way of apology from the team.
Best wishes,
Stella
Customer Service Manager
Scam site do not buy
*UPDATE*
Received an explanation, my sign which is fab and a £100 voucher
This site is a scam. I am now trying to get a refund through my bank. I ordered in December, at the end of Feb they emailed to say the sign I ordered was not available with the colour changing option despite offering it on the site as such and allowing me to buy it. It had been in their workshop the entire time despite my numerous emails which they were looking at and did I want one colour. I simply replied with the colour I wanted and they refunded me the difference. I have sent about ten emails since to customer service and Instagram and am ignored. I also comments on their pictures and they jst delete them and dnt reach out to me. I’m hoping to get a full refund through my bank. It’s awful they’re still trading after reading everyone’s reviews
17. marts 2021
Uopfordret anmeldelse
Besvarelse fra You Turn Neon
Hi Monique,
Thanks for taking the time to leave a review. I'm truly sorry to hear you've not had a good experience.
Having read through the correspondance, I can see that the service you have received from us has not been to the level you would expect & to the level that we want to provide our customers. Rather than give you excuses, I'd like to explain a little more about what's happened & assure you that it's my job, and the reason I was employed by the directors here, to rectify the situation the best that I can.
We're very open & honest with the fact we faced some issues at the end of last year & start of this year. The team only started the business back in September 2020 after their previous businesses in the hospitality industry struggled to survive the lockdowns in the UK. Marketing was scaled too fast & our internal processes & resources, as well as our supplier at the time, couldn't keep up with the demand. This was all exacerbated by the pandemic.
We stopped all advertising at the start of this year to focus on clearing the backlog caused by our failings & have only recently started again after completely restructuring our business to ensure we're better prepared for the scale we believe we can grow the business to.
We're happy to say that the backlog has now been filled.
In terms of locations, our business is based in Chelsea, London. Here our customer service team, our designers & the directors are based. Our signs are now manufactured in the LED manufacturing capital of the world Shenzhen, China & are shipped express from there to destinations around the world.
We firmly believe the new systems, processes & people we have put in place will enable us to provide the best service in the industry & I'm fully committed to ensuring that happens.
As a team, we want to apologise to you personally Monique, as we are fully aware you've been impacted by these issues & our failings (up until now) to deal with them. Please keep an eye on your emails, as I will be reaching out to offer you something as a way of apology from the team.
Best wishes,
Stella
Customer Service Manager"
SCAM - DO NOT BUY
SCAM - DO NOT BUY FROM THIS OR ANY OF THEIR SISTER NEON SIGN COMPANIES!
This company is a complete scam. I've had to raise a claim with my bank for my money back. The website promises expertly crafted signs and a 1 year guarantee of free replacement if there'a any kind of issue with your sign. ALL LIES. My sign arrived very late and very damaged. The acrylic backing is covered in glue residue and scratches. I've had no reply to my many emails asking for an exchange or refund. Also, the UK phone number that was previously listed on the website at the time of my purchase I realised was fake (inactive number that has since been removed).
The company is based in China but they make it look as though they are based in London. They charge extortionate delivery fees, which isn't even half of what they actually pay to ship the item to you.
Learn from my mistake and research before you buy to ensure it is a reputable company - this is not the one to use!
5. marts 2021
Uopfordret anmeldelse
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