The tiles are incredibly beautiful, especially when you see them in real life, rather than online. The ordering process was very easy and efficient, keeping me informed at each stage of delivery.... Se mere
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Se, hvad kunderne siger
Fantastic products, very attentive service and fast delivery. Great communication throughout. The only downside is the opening hours. We bought tiles for our bathroom, but we'll definitely be back for... Se mere
Virksomheden har svaret
Tiles look and feel great. Amazing selection on webpage. Samples arrived very quickly. Main order arrived ahead of schedule. Customer services were lovely. Tiles packaged extremely well. Doors... Se mere
Virksomheden har svaret
From tile samples to the full order the whole process was flawless. All arrived on time and intact (which I wasn’t expecting!) and even the delivery driver was lovely. I highly recommend Fayrouz t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Formerly Your Tiles Fayrouz Tile & Stone is a design-led tile brand shaped by the people who use our products every day. From the beginning, our customers have played a central role in how the business has grown. Feedback, real projects, and lived spaces continue to influence how we curate our collections, refine our service, and improve the overall experience — without changing the quality or reliability our customers expect. Customer service is a key part of who we are. Our team is known for being approachable, knowledgeable, and genuinely helpful, whether that’s supporting customers with product choices, technical questions, or order queries. We take pride in offering clear advice, honest guidance, and support at every stage of a project. The move to Fayrouz Tile & Stone reflects a more considered, design-focused approach, while remaining the same team, offering the same tiles and the same level of care.
Kontaktoplysninger
London, Storbritannien
- 02078707632
- reviews@fayrouztileandstone.com
- yourtiles.com
4,6
Fremragende
1 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
You delivery driver was an absolute…
You delivery driver was an absolute gentleman.
He had a problem with his van and he was very apologetic - absolutely no need. He brought the packages into the house - my wife said he was the nicest man ever ! Please look after him, he’s a diamond !
17. april 2025
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Besvarelse fra Fayrouz Tile & Stone
Hi Mark,
What a heartwarming review—thank you! We're so glad to hear our driver made such a positive impression. We’ll definitely pass this on to him—he’ll be chuffed to hear your kind words. It really means a lot.
Many thanks,
Your Tiles
Flexible delivery dates were a winner
Flexible delivery dates were a winner. I could arrange around my schedule. Tiles arrived extremely well packed on time and are beautiful. Great value. We old definitely use this CV ompany again.
17. april 2025
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Besvarelse fra Fayrouz Tile & Stone
Hi June,
Thank you so much for your lovely review! We're really glad the flexible delivery worked well for you—and even better to hear the tiles arrived safely and look beautiful in person. It means a lot to know you'd choose us again!
Many thanks,
Your Tiles
Lovely tiles
Lovely tiles, so happy with the service and delivery .
Will buy from you guys again for sure :)
19. april 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Louise,
Thanks so much for your kind words! We’re really happy to hear you loved the tiles and had a great experience with our service and delivery. We can’t wait to welcome you back when you’re ready for your next project!
Many thanks,
Your Tiles
Quality of the tiles was excellent
Quality of the tiles was excellent. Delivery was on time and the service by the delivery drivers was first class. Highly recommended on all counts.
4. april 2025
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Besvarelse fra Fayrouz Tile & Stone
Hi Mark,
Thank you for your great review! We're so pleased to hear you were happy with the quality of the tiles and the service from the delivery team. We really appreciate the recommendation and hope the tiles look fantastic in your space!
Many thanks,
Your Tiles
Tiles delivered on time and very well…
Tiles delivered on time and very well packaged
3. april 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Matt,
Thanks for the great review! We’re really pleased to hear your tiles arrived on time and well packaged. Wishing you all the best with your project!
Many thanks,
Your Tiles
Tiles are perfect and delivered on time as promised
Tiles are perfect. Paid a little extra for a named day delivery and they arrived on time for the guys to lay the patio.
24. marts 2025
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Besvarelse fra Fayrouz Tile & Stone
Hi Claire,
Thanks so much for your lovely review! We’re really happy to hear the tiles are perfect and that delivery went smoothly. Hope the finished space looks amazing!
Many thanks,
Planet Tiles
Excellent choice, brilliant service.
Excellent choice of tiles enabled us to find what we wanted. Easy to order, slightly high than expected delivery cost, but ok considering the weight. Excellent delivery. Product laid like a dream. Excellent. Already passed their details to two friends.
13. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi,
Thank you for the fantastic review! We’re so glad you found the perfect tiles and that everything went smoothly from ordering to laying them. We really appreciate you recommending us to others—that means a lot!
Many thanks,
Your Tiles
Love these tiles
Love these tiles. Delivered on time. Laid nicely each tile same size no variation love em.
Green Moroccan pattern
22. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Stu,
Thanks so much for the fantastic feedback! We’re really glad to hear everything went smoothly with your order and that the tiles were consistent and easy to work with. The green Moroccan pattern is a stunning choice!
Many thanks,
Your Tiles
My tiles arrived on time as promised
My tiles arrived on time as promised. Well packaged and no breakages. Your tiles have an excellent choice of tiles and samples are available which arrive promptly. The good quality Moroccan inspired tiles I ordered have been used to tile a fireplace.
20. marts 2025
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Besvarelse fra Fayrouz Tile & Stone
Hi Maureen,
Thank you for your lovely review! We’re so pleased everything arrived safely and on time, and it’s great to hear the samples were helpful in choosing your tiles.
Many thanks,
Your Tiles
Really pleased with product
Really pleased with product, lovely tiles.
Found delivery charges expensive.
9. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Gillian,
Thank you for your review! We’re so pleased you love your tiles and appreciate you choosing us for your project. If there’s anything we can do to make your experience even better next time, we’d love to hear your feedback!
Many thanks,
Your Tiles
Order delivered on time
Order delivered on time, no issues, great service.I highly recommend Your Tiles👍
7. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Tony,
Thank you for your fantastic review! We’re so pleased everything went smoothly with your order and that you had a great experience with us. Your recommendation means a lot! 😊
Many thanks,
Your Tiles
Disappointed
Every single tile in every single box has two thick stripes of what looks like adhesive across it. Difficult to get off and will add hours to tiling as will have to clean off each one. Really poor.
11. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Carrie,
We’re sorry to hear you weren’t expecting the protective adhesive on your tiles, but we want to reassure you that this is completely normal and is actually there to prevent scratching during transit. It’s a thin, removable layer that comes off easily with a wipe or even just your finger.
We assure you this is standard across most tiles and won’t cause any delays to your project, as tiles are typically cleaned multiple times during installation and grouting, at which point any remaining residue will come away naturally.
We hope this helps, but if you have any further questions, feel free to reach out!
Many thanks,
Your Tiles
Excellent service
Excellent service, good communication throughout and lovely tiles!!
6. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Karen,
Thank you for your lovely review! We're so pleased you had a great experience with us and that you love your tiles.
Enjoy your new tiles!
Many thanks,
Your Tiles
Great tiles and service!
27. februar 2025
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Besvarelse fra Fayrouz Tile & Stone
Hi Ross,
Thanks so much for your review! We’re delighted to hear you’re happy with both the tiles and our service. Wishing you all the best with your project!
Many thanks,
Your Tiles
Beautiful tiles
Beautiful tiles. One had a small chip and was replaced immediaely
28. februar 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Mary,
We’re so glad you love your tiles! Thanks for your patience while we got the replacement sorted—our team is always happy to help. We really appreciate you choosing us for your project and hope your space looks amazing!
Many thanks,
Your Tiles
Lovely tiles
Lovely tiles, delivered promptly, would highly recommend Your Tiles.
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Sarah,
Thank you so much for your kind words! We're thrilled to hear you're happy with your tiles and our service. It’s wonderful to know you’d recommend us, and we hope your new space looks amazing! If you ever need more tiles for another project, we’d love to help.
Many thanks, Your Tiles
My tiles did not arrive
My tiles did not arrive. Your courier claimed to have delivered them on Thursday February 20th but this was not so. I then was told that they had been delivered on Friday February 21st but no tiles were received.
I had asked for a phone call to let me know when delivery was to happen but Received no phone calls at all. When questioned I was sent a photo of someones garden(definitely not ours) where the package was supposed to have been left. It was impossible to deliver to a garden as we live right on the street and there is no access to our garden at all. It had all the hallmarks of a complete scam. You didn't supply a name of your courier even when asked. You did not provide tracking either so the parcel whereabouts could not be traced. I asked that my tile order be delivered or a full refund of my money paid to you . So far I have been told a refund has been made but nothing has been received. I am horrified at such negligent service and if I do not receive a total refund to my original bank I will consider this matter extremely serious and take it further until this matter has been resolved. Very upsetting circumstances all round.
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Robin,
We want to clarify what happened with your order. The tiles were delivered on Thursday, but unfortunately, the courier made a mistake and delivered them to the wrong address. When you got in touch, we provided a delivery proof photo, which confirmed this error. We investigated and found that when your address is entered into a navigation system, it incorrectly directs to a different property, which is how the mistake occurred. As soon as we were made aware, we worked quickly to resolve the issue, offering a refund and apologising for any inconvenience caused.
We do ask drivers to call ahead when possible, but as they are often alone in the vehicle, they can only do so when it’s safe. In rural areas, signal issues can also prevent this. Regarding tracking, because we use specialist couriers for heavy, fragile items, the level of tracking isn’t the same as we have all come to expect with local parcel services, but our customer service team always does their best to assist.
We processed your refund as soon as possible, and as we explained, business transactions can take up to 72 hours to appear in your account. You have since confirmed that the refund has been received.
What’s particularly surprising is that after leaving this review, you contacted us to reorder the same tiles. Given the way our staff were spoken to throughout this process, we declined. We always strive to provide great service and assist customers as much as possible, but we also expect our team to be treated with respect.
Many thanks,
Your Tiles
fabulous Spanish tiles
fabulous Spanish tiles that I've found difficult to source, they look amazing, soo happy, delivered quickly and wrapped well
18. februar 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Claire,
Thank you for your wonderful review! We're so glad you found the perfect tiles with us. It’s great to hear you’re happy with them and that everything arrived quickly and safely. Wishing you all the best with your project!
Many thanks,
Your Tiles
Delivery just dumped outside - didn't let me know
Tiles were delivered on the scheduled day but just abandoned outside the house leaning against the porch in full view of the road. DID NOT EVEN RING THE BELL.
There was one loose tile with no packaging for protection, stood on it's end with just one layer of clingfilm.
I phoned to complain but girl did not seem to think there was anything wrong with how it was delivered. I asked to speak to someone who might give a toss and she assured me that I would get a call back.
Unsurprisingly, no one called me back.
So if you are looking for a supplier with a decent delivery service and caring customer service .. look elsewhere.
I don't expect to pay £40 for delivery and just have it dumped outside where it could be stolen and without the opportunity to check for damage.
Since receiving a reply to the above review TWO MONTHS AGO, I still haven't been contacted by this company. So the customer service is just as efficient and caring as their delivery service.
The best way to further piss off a pissed off customer is to say you will be in touch to smooth things over and then not do it.
21. februar 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Mr. Di Lisio,
We’re very sorry to hear about your delivery experience. This is not the level of service we expect from our couriers, and we will be looking into this with them to understand why the tiles were left in that way.
Regarding your call, your request was passed on to a manager on Friday, but unfortunately, they were unable to get back to you before the end of the day. They will be in touch with you this week to discuss the issue further.
We appreciate your patience and will do our best to resolve this for you.
Many thanks,
Your Tiles
Want something different! !!
Easy to pick and buy , a lovely selection to choose from if you are looking for something different and we have ,
Only needed 35 for doorway around bathroom and 16 for a splash back above cooker , where very well wrapped up in bubble wrap, all arrived safely, I just thought the price of £ 35 delivered was a lot for not a lot of tiles !
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Sandra,
Thank you for your review! We’re so pleased you found the perfect tiles for your space and that they arrived safely.
Regarding delivery costs, we completely understand that they can seem high for smaller orders. We use specialist couriers who handle heavy and fragile items to ensure everything arrives in perfect condition. We don’t add anything to these fees—they are passed on directly at cost from the courier.
We really appreciate your order and hope the tiles look fantastic in your home!
Many thanks,
Your Tiles
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