The tiles are incredibly beautiful, especially when you see them in real life, rather than online. The ordering process was very easy and efficient, keeping me informed at each stage of delivery.... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Fantastic products, very attentive service and fast delivery. Great communication throughout. The only downside is the opening hours. We bought tiles for our bathroom, but we'll definitely be back for... Se mere
Virksomheden har svaret
Tiles look and feel great. Amazing selection on webpage. Samples arrived very quickly. Main order arrived ahead of schedule. Customer services were lovely. Tiles packaged extremely well. Doors... Se mere
Virksomheden har svaret
From tile samples to the full order the whole process was flawless. All arrived on time and intact (which I wasn’t expecting!) and even the delivery driver was lovely. I highly recommend Fayrouz t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Formerly Your Tiles Fayrouz Tile & Stone is a design-led tile brand shaped by the people who use our products every day. From the beginning, our customers have played a central role in how the business has grown. Feedback, real projects, and lived spaces continue to influence how we curate our collections, refine our service, and improve the overall experience — without changing the quality or reliability our customers expect. Customer service is a key part of who we are. Our team is known for being approachable, knowledgeable, and genuinely helpful, whether that’s supporting customers with product choices, technical questions, or order queries. We take pride in offering clear advice, honest guidance, and support at every stage of a project. The move to Fayrouz Tile & Stone reflects a more considered, design-focused approach, while remaining the same team, offering the same tiles and the same level of care.
Kontaktoplysninger
London, Storbritannien
- 02078707632
- reviews@fayrouztileandstone.com
- yourtiles.com
4,6
Fremragende
1 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent Service
The tiles arrived promptly and are even nicer than I thought! Your tiles were very professional to deal with throughout and I would recommend them.
21. december 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Jean,
Thank you for your review — we’re really pleased to hear the tiles arrived quickly and that you were happy with both the tiles and the service. We really appreciate the recommendation.
Many thanks,
Your Tiles
Brilliant
Very quick and efficient service and the tiles are beautiful.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear you were happy with the service and the tiles.
Many thanks,
Your Tiles
Great service and lovely tiles
Great service and lovely tiles, which are just as described, so I am delighted.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Suzie,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles and the service.
Many thanks,
Your Tiles
Lovely tiles
Lovely tiles, arrived on time. Delivery driver helped with bringing tiles inside. Really pleased with the overall finish and quality.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear the tiles arrived on time and that you’re happy with the quality and overall finish. It’s also great to know the delivery went smoothly.
Many thanks,
Your Tiles
Our order was queried by the shop and…
Our order was queried by the shop and I’m so glad they did, it sorted out a problem we didn’t know we had.
Tiles arrived quickly, well package and look fabulous.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Maureen,
Thank you for your review — we’re really pleased the team were able to spot and resolve the problem with your order. It’s great to hear the tiles arrived quickly, well packaged, and look exactly as hoped.
Many thanks,
Your Tiles
Beautiful
Beautiful, quality tiles which arrived very quickly. Wrapped with great care
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear your tiles arrived quickly and were carefully packaged. It’s great to know you’re happy with the quality too.
Many thanks,
Your Tiles
Love the tiles
Love the tiles - this is the fourth time I have ordered from you. Great variety
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Sally,
Thank you for your review — it’s lovely to hear you’ve ordered from us again. We really appreciate your continued support and are glad you enjoy the variety of tiles available.
Many thanks,
Your Tiles
Gorgeous tiles
Gorgeous tiles, just like the picture. Great service, delivery driver came early which was great and was polite and chatty. Very pleased with my purchase.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Kerry,
Thank you for your review — we’re really glad to hear you’re pleased with the tiles and that they matched your expectations. It’s great to know the delivery went smoothly and that the driver made a good impression on the day.
Many thanks,
Your Tiles
Perfect
The product, packaging and delivery were perfect. Thank you
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Samer,
Thank you for your review — we’re really pleased to hear you were happy with the product, packaging and delivery.
Many thanks,
Your Tiles
I’m in LOVE with my tiles
I’m in LOVE with my tiles! I haven’t had them fitted yet but the quality and trueness of the colour is beautiful!
What made my purchase extra wonderful though is the delivery man that helped me carry them up my steps to my front door! I didn’t ask him to, he just kindly offered! Those little things are what make you want to come back! Thank you for every step of the way! I will always recommend you!
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi,
Thank you for such a lovely review — we’re really glad to hear how happy you are with the tiles and that the colour and quality have made a great first impression. It’s also wonderful to hear the delivery driver was so helpful on the day. We appreciate your recommendation and your kind words.
Many thanks,
Your Tiles
Arrived on time and well packed
Arrived on time and well packed.
Thank you
6. november 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Maggie,
Thank you for your review — we’re really glad to hear your order arrived on time and well protected.
Many thanks,
Your Tiles
Lovely tiles!
Easy to order - arrived on time - tiles were accurate to photo! All good!
4. november 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Jo,
Thanks so much for your kind review! We’re so pleased to hear the tiles lived up to expectations and that everything from ordering to delivery ran smoothly.
Many thanks,
Your Tiles
Fabulous Quality and Service
Fabulous tiles arrived earlier than expected, amazingly well wrapped and matched the previous sample I'd sent for - really pleased with the service and quality.
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Tracey,
Thank you for the fantastic review! We’re so pleased to hear the tiles arrived ahead of schedule, matched your sample perfectly, and that you’re happy with the quality and service. It’s always lovely to know everything came together just right.
Many thanks,
Your Tiles
The whole experience with this company…
The whole experience with this company was very good. Sample tile arrived quickly and so did the tiles when I ordered them. All packaged well and delivered with care. Good price too. Very pleased
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi,
Thank you for the lovely review! We're so pleased to hear you had a smooth experience from start to finish. It's great to know everything arrived safely and at a good price too.
Many thanks,
Your Tiles
Brilliant tiles well packed
Brilliant tiles well packed. Surprised at the vost of delivery for just 4 tiles. This could have been massively reduced i think if the box hadn't been so ridiculously big.
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Sarah,
Thanks for your review! We're really pleased to hear you’re happy with the tiles and packaging. Delivery can seem high even on small orders, as tiles are heavy and fragile. We really appreciate your feedback and will pass it on to the team.
Many thanks,
Your Tiles
It is a beautiful and well made design.
It is a beautiful and well made design.
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi,
Thanks for the kind review! We’re so pleased to hear you’re happy with the design and quality — we hope the tiles look fantastic in your space.
Many thanks,
Your Tiles
Prompt service
Prompt service, but delivery service left the tiles at the end of my drive, next to road at 530am, with a text message saying sorry for the early delivery.
16. oktober 2025
Uopfordret anmeldelse
Received tiles promptly
Received tiles promptly. No breakages and the driver was really helpful.
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Kate,
Thanks so much for your lovely review! We’re really glad the tiles arrived safely and that the driver was helpful — it’s always great to hear when everything goes smoothly.
Many thanks,
Your Tiles
A Perfect Solution.
A good website with a good range of contemporary tiles. Helpful service from phone enquiries. The tiles came securely packaged and there was even a small discount.Looking for an alternative to granite, I chose these tiles as an economic but effective heat resistant solution, but most especially because they will look superb in the kitchen of our historic house
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi,
Thank you for the fantastic review! We're so pleased you found what you were looking for. Great to hear the tiles arrived safely and that our team could assist along the way. We hope they look great in your kitchen!
Many thanks,
Your Tiles
Went above and beyond to fulfil my…
Went above and beyond to fulfil my order on hard to get tiles
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Aaronn,
Thank you for your kind words! We’re so pleased we could get the tiles you were looking for.
Many thanks,
Your Tiles
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