The tiles are incredibly beautiful, especially when you see them in real life, rather than online. The ordering process was very easy and efficient, keeping me informed at each stage of delivery.... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fantastic products, very attentive service and fast delivery. Great communication throughout. The only downside is the opening hours. We bought tiles for our bathroom, but we'll definitely be back for... Se mere
Virksomheden har svaret
Tiles look and feel great. Amazing selection on webpage. Samples arrived very quickly. Main order arrived ahead of schedule. Customer services were lovely. Tiles packaged extremely well. Doors... Se mere
Virksomheden har svaret
From tile samples to the full order the whole process was flawless. All arrived on time and intact (which I wasn’t expecting!) and even the delivery driver was lovely. I highly recommend Fayrouz t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Formerly Your Tiles Fayrouz Tile & Stone is a design-led tile brand shaped by the people who use our products every day. From the beginning, our customers have played a central role in how the business has grown. Feedback, real projects, and lived spaces continue to influence how we curate our collections, refine our service, and improve the overall experience — without changing the quality or reliability our customers expect. Customer service is a key part of who we are. Our team is known for being approachable, knowledgeable, and genuinely helpful, whether that’s supporting customers with product choices, technical questions, or order queries. We take pride in offering clear advice, honest guidance, and support at every stage of a project. The move to Fayrouz Tile & Stone reflects a more considered, design-focused approach, while remaining the same team, offering the same tiles and the same level of care.
Kontaktoplysninger
London, Storbritannien
- 02078707632
- reviews@fayrouztileandstone.com
- yourtiles.com
4,6
Fremragende
1 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent tiles store.
Excellent tiles store. Great sample service - whole tiles too. So vital for choosing tiles if you can't get to a shop. Your Tiles has great prices and fabulous range - super website and very helpful, friendly service. The main tiles delivery was excellent - beautiful tiles and arrived in perfect condition. Can't wait to have them installed in our new conservatory.
3. december 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Ben,
Thank you for your fantastic review! We’re so glad you found our sample service helpful—it’s great to know it made choosing tiles easier for you. We’re so pleased that you’re happy with the beautiful tiles, our range, and the service you received. Best of luck with your new conservatory—we’re sure it will look amazing once the tiles are installed!
Many thanks,
Your Tiles
First time using Your Tiles and bought…
First time using Your Tiles and bought tiles for my hallway.
Really happy with the colour which was as per the website photo/description. Good clear communication with the company and they quickly resolved an issue with the courier. It is reassuring to experience good customer service without any hassle! Good value for money and I wouldn’t hesitate in purchasing from Your Tiles in the future.
13. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Faye,
Thank you for your wonderful review! We’re so pleased to hear that you’re happy with your hallway tiles and that the colour matched your expectations. It’s great to know our team was able to quickly resolve the courier issue for you, and we’re delighted that you found the experience hassle-free. We truly appreciate your kind words and look forward to helping you again in the future!
Many thanks,
Besvarelse fra Fayrouz Tile & Stone
Hi Peter,
Thank you for your review. It seems this feedback may have been intended for T W Thomas, and we have no connection to their business. However, we hope your new bathroom brings you lots of joy!
Many thanks,
Your Tiles
Tiles are lovely and great quality
Tiles are lovely and great quality, really pleased with them. I recommend Your Tiles for having a good variety of tiles to choose from. The customer service was helpful and friendly.
Not as happy with the time it takes for them to arrive and that you can only receive them quicker if you pay an extra fee.
28. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Rashmi,
Thank you for your lovely review! We’re so pleased to hear you’re happy with the quality of the tiles and the variety we offer. It’s also great to know you found our customer service team helpful and friendly.
Regarding delivery, as tiles are heavy and fragile, we use specialist logistics partners to ensure they arrive safely and in perfect condition. These services are more costly than standard courier options, but we pass the delivery charges directly from the couriers without adding any extra fees or making any profit from them. We also offer priority delivery for customers who need their tiles urgently, which is why this service incurs an additional charge.
We really appreciate your feedback and are delighted that you’re happy with the tiles. If there’s anything else we can help with, don’t hesitate to get in touch!
Many thanks,
Your Tiles
Absolutely brilliant company!
Absolutely brilliant company!! Beautiful tiles and very lovely, helpful staff! My kitchen looks gorgeous! 😀😍
21. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Sharon,
Thank you for your fantastic review! We’re so pleased to hear you love the tiles and that your kitchen looks gorgeous! 😊 It’s also wonderful to know our team could be of help. If you need anything else, we’re always here for you!
Many thanks,
Your Tiles
I’m very happy with my tiles they came…
I’m very happy with my tiles they came on time ,
30. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Debbie,
Thank you for your feedback! We're so glad to hear that you're happy with your tiles and that they arrived on time. It looks like the 1-star rating might have been a mistake, but if there’s anything we can assist with, please don’t hesitate to let us know!
Many thanks,
Your Tiles
great service.
Arrived on a pallet very well packaged.
Contents all in tact.
Delivery driver wheeled on a pallet truck up the lane right up to the door.
Excellent service.
Looking forward to starting tiling in the new year.
Big thanks to all involved.
25. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Andy,
Thank you for the fantastic review! We’re so glad to hear everything arrived safely and that the delivery driver went the extra mile! 😊 Best of luck with your tiling project in the new year, and if you need anything else, don’t hesitate to get in touch.
Many thanks,
Your Tiles
Dreadful delivery experience
Although the tiles are great . Delivery was shocking . Arrived at 7.30pm in the dark and would not put into house . Just to leave in street . As I live alone and the tiles were too heavy to lift . It was a nightmare . Delivery should be in daylight hours 9-5 or with notice so that I could arrange help .
26. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Karan,
Thank you for your feedback. We’re pleased to hear that you’re happy with the tiles, but we’d like to take this opportunity to address your concerns regarding the delivery.
As the tiles were large format, they were sent via one of our specialist haulage companies. These companies are specifically chosen because they are better equipped to handle heavy and fragile items safely, ensuring the tiles arrive in good condition. However, unlike local couriers, they unfortunately don’t offer the same level of tracking or timed delivery slots that many of us have come to expect.
It is outlined in our terms and conditions that:
- The delivery will take place on a specified day, but we cannot supply a time for delivery.
- Drivers are not insured to go into any property or take items off a pallet. It is the customer’s responsibility to arrange for products to be taken into the property once the driver has brought the pallet as close to the entrance as possible.
Regarding the delivery time, delays can occasionally happen due to traffic or road conditions. While this can sometimes result in deliveries outside of regular hours, we always prioritise getting orders to our customers on the day promised to avoid project delays.
If customers need updates on their delivery, we encourage them to contact our team, and we will always do our best to provide assistance and support.
We hope you are happy with your tiles and the final outcome of your project!
Many thanks,
Your Tiles
Marvellous tiles
Great communication. Tiles arrived safely and in good time. The tiles themselves are beautiful.
28. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Carol,
Thank you for the lovely review! We’re so glad to hear that you’re happy with the communication, delivery, and most importantly, the beautiful tiles. If you need anything else, don’t hesitate to reach out.
Many thanks,
Your Tiles
Fab customer service!
Fab customer service!
Tiles are beautiful and easy to install
24. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Rachel,
Thank you for the fantastic review! We’re so pleased to hear that you had a great experience with our customer service and that you love the tiles. It’s great to know they were easy to install too! If you need anything else, we’re always here to help.
Many thanks,
Your Tiles
Great company
Great company, beautiful tiles and incredible efficient customer services. I had two tiles that were broken when delivered and two more were sent out the next day. Great value for money too. I am thrilled. Thabk you and will use again
1. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Flora,
Thank you so much for your lovely review! Its wonderful to hear you’re happy with the tiles and that our customer service team could resolve the issue quickly for you.
We look forward to helping you again with your next project!
Many thanks,
Your Tiles
Gorgeous tiles all delivered on time…
Gorgeous tiles all delivered on time and perfectly packaged with no damage
20. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Rebecca,
Thank you for the fantastic review! We’re so pleased to hear that you loved the tiles and that they arrived on time and in perfect condition. If you need anything else, we’re always here to help.
Many thanks,
Your Tiles
Great product and great service
24. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Neil,
Thank you for taking the time to leave us a review! We’re so pleased to hear you were happy with both the product and the service. If there’s anything else you need, don’t hesitate to get in touch.
Many thanks,
Your Tiles
I don’t usually right a review but Your…
I don’t usually right a review but Your Tiles definitely deserve a mention. Excellent customer service, great quality tiles and delivered to my door on the quoted date.
24. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Caroline,
Thank you so much for taking the time to leave such a lovely review!
We’re delighted to hear that you were pleased with our customer service, the tiles, and the delivery! It really means a lot to us—thank you for your kind words!
Many thanks,
Your Tiles
Loved the tiles
Loved the tiles, packaged very well and delivered super fast. Also quite reasonably priced I thought, very happy, will give my kitchen a bit of Spanish style which is what I wanted.
22. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Ruth,
Thank you for the lovely review! We’re so glad to hear that you’re happy with the tiles, and the delivery.
The Ivy Rose tiles are such a beautiful choice, and it’s wonderful to know they’ll bring a bit of Spanish style to your kitchen—¡qué fantástico!
If you need anything else, we’re always here to help.
Many thanks,
Your Tiles
Beautiful tiles
Beautiful tiles, great prices and speedy delivery.
21. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Karolina,
Thank you for the fantastic review! It's great to hear that you love the tiles, and were happy with the price and delivery. If you need anything else, we’re always here to help!
Many thanks,
Your Tiles
On time delivery with helpful driver
On time delivery with helpful driver. Beautiful tiles.
19. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Good Morning,
Thank you for your kind review! We’re so pleased to hear that your tiles arrived on time and that the delivery driver was helpful. Enjoy your tiles, and let us know if we can assist with anything else!
Many thanks,
Your Tiles
Fast and efficient service
Fast and efficient service. Great product.
1. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Lynda,
Thank you for the fantastic review! We're so pleased to hear you were happy with our fast and efficient service, as well as the quality of the product. If you need anything else, we’re always here to help!
Many thanks,
Your Tiles
Perfect service!
The tiles were exactly the design I was looking for. The price was right! They arrived exactly on time.......Perfect!
7. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Glenn,
Thank you for the wonderful review! We’re so happy to hear the tiles were exactly what you were looking for, and that everything met your expectations perfectly. Enjoy your new tiles!
Many thanks,
Your Tiles
Stunning Moroccan patchworks !
I've used Your Tiles many times and the quality, variety and despatch is exceptional. They use a tonne of bubble wrap to keep the tiles safe !
13. november 2024
Uopfordret anmeldelse
Besvarelse fra Fayrouz Tile & Stone
Hi Stella,
Thank you for your fantastic review and for being a loyal customer! We’re so pleased to hear you love the quality and variety of our tiles 😊
Looking forward to helping with your next project!
Many thanks,
Your Tiles
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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