Ive used XYZ many times and found them to be very thorough and more importantly aim to get the best deal for you. Recently renewed my minibus and Harrison was very professional and represented XYZ i... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've been with xyz for last 5 years and they have been nothing short of exceptional. They will always get the best price for my needs. The people I spoke to are always really helpful and make a stress... Se mere
Virksomheden har svaret
I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire... Se mere
Virksomheden har svaret
They understand my needs help me and put me on right direction I recommend to my friends as well give me the reasonable price
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
XYZ is an innovative insurance broker based in Canvey Island, Essex. XYZ have a reputation for specialising in taxi insurance, minibus insurance, motor trade insurance, courier insurance, fleet insurance, chauffeur insurance, limousine insurance and HGV insurance in the UK. XYZ Insurance is an independent intermediary who are authorised and regulated by the financial conduct authority (FCA), registration no. 495468.
Kontaktoplysninger
28 Furtherwick Road, Canvey Island, SS8 7AB, Essex, Storbritannien
- 01268 916916
- info@xyzinsurance.co.uk
- xyzinsurance.co.uk
4,4
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Besvarelse fra XYZ Insurance
Dear Mr Eugene Aggrey-Forson,
Thank you for taking the time to leave your review. At XYZ Insurance Services Ltd, we value all customer feedback, whether positive or negative, as it helps us continually review and improve the service we provide.
We are sorry to hear that you were disappointed with your experience. However, we believe your review does not accurately reflect the circumstances surrounding your application.
As an insurance broker, we are required to ensure that all applications meet both the insurer's and the finance provider's eligibility requirements. During our checks, additional information came to light which meant further supporting documentation was required before the finance agreement could proceed.
We contacted you promptly to explain the position and advised what documentation would be needed to continue with your application. Unfortunately, this documentation was not provided, meaning we were unable to proceed with the finance agreement. This decision was not made by XYZ Insurance Services Ltd but was based on the finance provider's lending requirements.
XYZ Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority, and we are committed to treating all customers fairly while complying with both regulatory requirements and the criteria set by our insurers and finance providers.
While we appreciate that this outcome was understandably disappointing, we respectfully disagree with the suggestion that poor service was provided. Our team kept you informed throughout the process and did everything possible to explain the available options.
Should you wish to discuss this matter further, please contact our Customer Services Team, who will be happy to assist.
Kind regards,
XYZ Insurance Services Ltd
Just taken out insurance with these…
Just taken out insurance with these guys policy hasn't even started yet starts at midnight tonight called back to cancel my policy and been stung with £190.75 charge is this legal and just I think not what is the world coming too
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra XYZ Insurance
Dear Mr Ajaz Ahmed Qureshi,
Thank you for taking the time to leave your review. At XYZ Insurance Services Ltd, we value all customer feedback, whether positive or negative, as it helps us continually review and improve the service we provide.
However, we believe your review does not accurately reflect the circumstances surrounding your policy and, in the interests of transparency, we feel it is important to clarify the facts.
Prior to purchasing your policy, you completed our mandatory scripted and recorded Compliance Call. As part of this process, you were reminded of your duty to provide complete and accurate information and advised that failing to disclose relevant information could result in an additional premium, changes to your policy, or cancellation. You were also informed of your rights as a customer, including the applicable cancellation and non-refundable set-up fees. This information is also included within your Welcome Pack and is available on our website.
Following the insurer's routine validation checks, it became apparent that material information relevant to the policy had not been disclosed when the insurance was arranged. As a result, the insurer advised that revised terms would be required for the policy to continue.
We contacted you promptly to explain the situation and offered you the opportunity to continue your policy. You chose not to proceed, and the policy was subsequently cancelled. The cancellation was not initiated by XYZ Insurance Services Ltd but arose because the required information had not been disclosed before the policy was taken out.
XYZ Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority, and all fees charged are applied in accordance with both regulatory requirements and our Terms of Business, which were provided before the policy was purchased.
While we appreciate that this outcome may have been disappointing, we respectfully disagree with the suggestion that poor service was provided. We believe we acted fairly, transparently, and in accordance with both regulatory requirements and the insurer's instructions throughout the process.
Should you wish to discuss this matter further, please contact our Customer Services Team, who will be happy to assist.
Kind regards,
XYZ Insurance Services Ltd
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Avoid at all costs!
Based off of my personal experiece, I think staff were very unhelpful and provided a bad service overall.
When I had joined this insurance firm, I had paid in full for my policy. The next day they have sent me an email of cancellation of my policy with no apparent reason. Only 7 days to respond and to which the only solution they gave was to pay a premium.
When I reached out to the customer service team, I was told that apparently I didn't give the right information they required and I misled them by with holding other claims that I apparently had.
This came as a surprise to me as I didn't know of any other claims, my previous insurer whom I was with for over 10 years, they issued me a statement of fact and my no claims bonus certificate. There were no additional claims noted there.
I declined the accusations and explained to them that I had no idea what the other 2 claims were. Staff was very unhelpful, they expected me to pay the amount and if i wanted to say anything to dispute this unjust price increase they did, they wouldn't let me. Not willing to hear out, only wanted me to pay up. I don't think anyone should ever pay or be framed for something that didn't occur. I have tried to also tell them that as my insurers i expect them to uncover what these claims are for, its fraudulent activity and a big concern for me. I have never with held any information and i got my previous insurer to verify the facts again.
Upon further contact, XYZ Insurance still could not accept any of my documentations. They made the process very difficult and made a lot of accusations towards me.
I still to this day, dont know what the other two claims are about.
When cancelling with them, since there was no intention to resolve (unless i pay up), they made the process still very difficult. This insurance group is better to avoid as they can easily switch up and ask for more money after you join them. They'll lure you in with decent quotes, but only to unnecessary charge you later.
Upon cancelling with them, i still haven't received my refund. This speaks for itself.
Even the cancellation method needs to be examined. They made me write it up MYSELF. In black ink they told me what to write word by word and to sign it below. Not only is this not proffesional at all, but it really made it seem that I was the one cancelling the policy with them, even though they left me with no choice- they wanted to add these other 2 unknown claims to my history.
Moreover, upon my last review, I don't believe XYZ Insurance can disclose my information regarding my claims like they have on their recent response to my review. Any customers claims dates aren't for public use and this is very alerting as it is GDPR. As a firm, you cannot just state customer details in public.
This tells you a lot about what to expect from such a company.
Avoid at all costs!
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Excellent insurance provider for 3 rd…
Excellent insurance provider for 3 rd year running never have to price comparison as always the cheapest
15. juli 2026
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Outstanding service every year – Highly recommended!
I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire process so smooth, stress-free, and straightforward.
Their team is always extremely helpful, professional, and genuinely cares about finding the best solutions for their clients. If you are a taxi driver looking for a reliable insurance company that actually supports you, look no further than XYZ.
A big thank you to the team for their outstanding service year after year! Five stars all the way.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Great easy company to deal with…
Great easy company to deal with competitive prices and friendly staff not liking all the online stuff no good to us oldies
3. juli 2026
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
To get us a discount for the quote for…
To get us a discount for the quote for the insurance
10. juli 2026
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
A good company first time got insurance…
A good company first time got insurance at reasonable price
1. juli 2026
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
They renewed my mini bus insurance at…
They renewed my mini bus insurance at the same price as last year.
Not many will do that
3. juni 2026
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
The customer advisor that I spoke with…
The customer advisor that I spoke with was very attentive and helpful
3. juli 2026
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Besvarelse fra XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
I took out insurance on the 24/6/26 to…
I took out insurance on the 24/6/26 to start on the 29/6/26 but I decided to cancel on the 25/6/26 due to some issues and they refused to refund my initial payment of 545 pounds.
25. juni 2026
Besvarelse fra XYZ Insurance
Dear Mark Jacob Ajabor-Okwuazuegun,
Thank you for taking the time to leave your review. At XYZ Insurance Services Ltd, we value all feedback, whether positive or negative, as it helps us continually review and improve the service we provide.
However, we believe your review does not accurately reflect the circumstances surrounding your policy, and for transparency, we feel it is important to clarify the facts.
Before your policy was placed on cover, you completed our mandatory compliance call. During this call, you were reminded of your duty to provide complete and accurate information and advised that failing to do so could result in additional premiums, changes to your policy, or cancellation. As with all insurance policies, it is the policyholder's responsibility to ensure that the information provided is accurate and complete.
During the sale, you advised that a claim dated 15/06/2026 had been settled on a non-fault basis. Following the inception of your policy, the insurer carried out its routine checks using the Claims and Underwriting Exchange (CUE) database. These checks identified that this claim had not been settled as non-fault and instead remained outstanding. In addition, two further fault claims, dated 18/02/2025 and 16/08/2024, had not been disclosed during the quotation process. As a result, the policy no longer met the insurer's underwriting criteria.
Once this information became available, we contacted you promptly to explain the situation and offered an alternative quotation with another insurer. You chose not to proceed with the alternative quotation.
For this reason, we respectfully disagree with the statement that the policy was cancelled due to issues with XYZ Insurance. The policy could not continue because the information disclosed during the quotation process did not match the insurer's subsequent validation checks.
If you would like to discuss your concerns further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services Ltd
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