Customer service is prompt but I don’t like that you can’t ever talk to someone live. It makes addressing concerns or problems kind of a hassle and sometimes you misunderstood. If it was somebody you... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Product is excellent. The back office aspects of shipping and payment verification could be improved - several times my shipment was severely delayed because of communication issues. The company alway... Se mere
They are asking for reviews within 5 hours of delivery. I haven't used any of their product yet. I guess most merchants ask for reviews that early because they're worried they may not get a good revie... Se mere
Virksomheden har svaret
Dr Sood is great and very quick to reply. His recommendations for medication have been life changing and my hair is finally starting to look normal. My only “issue” is not being able to get the offici... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
XYON Health provides hair loss solutions. Founded by doctors, XYON offers topical hair loss medication in it's patented SiloxysSystem™ gel which features time-release technology that slowly releases medication over time. It uses a concept called a concentration gradient to control how much and how quickly medication enters the skin. This is why a higher concentration can be used. This maximizes the amount of medication received by hair follicles while reducing excess drug flow into the bloodstream.
Kontaktoplysninger
3,7
Middel
54 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good, quick service
I've ordered different hair care products from Xyon multiple times over the last year, and have never had any issues with them. Very quick shipping and responsive customer service.
13. februar 2026
Besvarelse fra XYON Health
Thank you for your review. We’re glad to hear you’ve had a smooth experience ordering from XYON over the past year, and that our shipping and customer service have been responsive. We really appreciate your continued trust and feedback.
Smooth process
10. juni 2026
Effective
Easy, competent and quick assessment.
Effective diagnosis results and quality medication.
I’ve been taking monoxodil orally for years from my local pharmacy but it wasn’t until I received xyon’s version of the same drug that I saw considerably improved results. Lack of hair growth is no longer an obsessive concern.
Thank you Xyon!
10. juni 2026
Besvarelse fra XYON Health
Thank you so much for sharing this, Deanne. We’re really happy to hear that your experience with XYON has been easy, quick, and helpful, and especially glad to know your treatment has made hair growth feel like less of a daily worry.
We truly appreciate your kind words and are grateful you chose XYON.
The cost of this product is insane
The cost of this product is insane, I left and was able to find something for a third of the cost. Also the product I received was a small plain white bottle, but they advertise the black and blue bottle with their logo, I'd say borderline false advertising
26. maj 2026
Besvarelse fra XYON Health
Thank you for your feedback, Zach. We’re sorry to hear the experience did not meet your expectations.
We understand your concern about cost and appreciate you sharing that perspective. We also apologize for any confusion caused by the bottle appearance. Pharmacy-dispensed products may arrive in different packaging than what is shown in some product imagery, but we agree that expectations should be clear before an order arrives.
We’ll share your feedback with our team so we can continue improving pricing transparency, product presentation, and the overall customer experience.
I would like to get information about…
I would like to get information about clascoterene and pp405/scu-405. Would you please give me information on these products?
25. maj 2026
Besvarelse fra XYON Health
Hi Peter,
You can read more about these drugs in our educational resources:
https://xyonhealth.com/blogs/library/what-is-breezula%C2%AE-clascoterone
https://xyonhealth.com/blogs/library/pp405-for-hair-loss
While these drugs are still in trial phases and not available yet it's best to address your hair loss with what is available such as finasteride or dutasteride.
A very frustrating wxperience to be…
A very frustrating wxperience to be honest. I has charged a month earlier and never received the product. In my case, I was told (after I followed up multiple times) the prescription needed to be renewed. What makes matters even more frustrating is that you can’t speak to anyone, why? Also, couldn’t anyone follow up with the previous approver (like they do with eye glasses or contacts? Just disappointed overall but not the end of the world.
4. maj 2026
Besvarelse fra XYON Health
Thank you for your feedback. After reviewing your account, we found that your prescription required renewal before the pharmacy could fulfill your order. Our records show that email updates regarding the renewal requirement were sent to your email throughout May, and once the renewal was completed, your order shipped the same day.
We are sorry for the frustration this experience caused and appreciate you taking the time to share your feedback. We understand that delays can be frustrating, and we value your comments. We will share your feedback with the appropriate teams as we continue working to improve our communication and overall patient experience.
Dr Sood is great and the whole process has been painless
Dr Sood is great and very quick to reply. His recommendations for medication have been life changing and my hair is finally starting to look normal. My only “issue” is not being able to get the official prescription receipts so I can use ODB/Trillium for reimbursement or towards my deductible. Very pleased with how easy this whole process has been.
3. juni 2026
Responsive and helpful.
1. juni 2026
Beware….
I did not order a product from your firm. Last year I did a survey that was supposed to have an open supply gift sent to me which was not received.
I find the Xyon hair cream extremely expensive and irritates my scalp and the tiny tiny bottle of oil treatment I paid 75 dollars for was ok but it lasted a week or two only for the tiny amount of products the price seemed excessive.
I had a procedure done in Vancouver made an appt and the doctor had 10 minutes to chat and review me for the procedure. It did not work out well as halfway thru the procedure I was told that scar residue was stopping the procedure in areas. The outcome was not very good and I wonder now 3 years later why I was not told this at the initial meeting with the doctor? Poor results that cost me 20k. Not worth it! Actual procedure date date was Jan 2023.
21. juni 2025
Besvarelse fra XYON Health
Hi,
We don't perform hair transplants, have a 75 dollar oil nor any order from you, and the participation in the survey had requirements you didn't complete.
If you had a hair transplant performed, that would be at a separate clinic. We're sorry your email was retained on our list, these reviews are for actual customers who used our products and you have been removed from our database.
Great product and service
3. juni 2026
Great support
Great support, services, and a fantastic product. I highly recommend. My hair is growing back very quickly.
13. maj 2026
The product never worked
The product never worked. No change at all while consistently using it.You sent a replacement before I was even done with the first bottle and you will not let me return it. Terrible service.
11. maj 2026
Besvarelse fra XYON Health
Hi Stanley,
We’re sorry to hear you’ve been disappointed with your experience.
Please note that results can vary depending on the extent of hair loss. Clinical studies for finasteride typically show improvement after around 6 months of consistent use. It’s also important to note that slowing or stopping further hair loss can be a sign that the medication is working.
We reviewed your account and can confirm you enrolled in a subscription plan in February that authorizes a refill every 90 days, as outlined in the Terms & Conditions you accepted at sign-up. We can also see that this information was previously explained by one of our support agents.
We appreciate your feedback and understand how frustrating this experience may feel. If you have any additional questions, our support team would be happy to continue assisting you.
Besvarelse fra XYON Health
Thanks, Kimberly!
Even with inconsistencies it works!
I wasn’t very consistent but my results are definitely showing ! In the 3 months that I tried; I know if I were more consistent I would see a big difference
4. januar 2026
Besvarelse fra XYON Health
Thanks so much for the 5-star review! We’re glad to hear you’re already seeing results, even with some inconsistency. Staying consistent can make a big difference over time, so we’re excited for you to keep going and please continue tracking your progress.
I was expecting the product to be in…
I was expecting the product to be in the bottle advertised on the website, what I received looked completely different and worse. I would have not paid the money I paid if i knew that this is what id be getting. Also the gel is harder to spread than a liquid or foam which isn't as major of an issue to me.
30. april 2026
Besvarelse fra XYON Health
Hi Ashrith,
We apologize for the packaging issue. Our 1 month option is a recent adoption and the fulfillment was brand new for us when you ordered. Please be assured we take this very seriously and are working to prevent it from happening again.
If you require anything at all please reach out to us at Xyon-Service@xyonhealth.com.
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