XERIC WATCHES Anmeldelser 171

TrustScore 4 ud af 5

4,0

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Purchased a Retroscope Jump Hour to be delivered from USA. Very solid feeling watch, looks and feels like I should have paid more. Good conversation starter and very interesting design yet very easy t... Se mere

Bedømt til 1 ud af 5 stjerner

Ordered a few watches, which were never delivered. Lost tons of time exchanging emails with their support, who were lying all the time about a ship out, while actually they never did it - logistics co... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I purchased 2 watches. Inverter II and NASA Artemis. As inverter II looks amazingly beautiful, it remains powered only for less than 24 Hrs. Artemis turns out to be an amazing watch. Very intricate... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Keine Infornation bzw stark irreführende Infos auf der Homepage dass der Leuchteffekt der NASA Uhr nur auftritt wenn er vorher geladen wird. Antwort des customer Service war, dass man sich vorher hätt... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Urproducent

Oplysningerne kommer fra forskellige eksterne kilder

We create watches unlike anything you’ve ever seen. We want our watches to stand out in a crowd of sameness. You don't have to pay thousands of dollars for a unique, mechanical watch. Discover why Xeric is Kickstarter's most successful watch brand. Sho...


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

171 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

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Bedømt til 3 ud af 5 stjerner

The watch is beautiful

The watch is beautiful. However, it was shipped to the wrong address even after I emailed the company several times to make sure my address was updated. Also, the item took much longer than anticipated and the communication was extremely poor and vague. I feel the watch was worth the wait, but unfortunately, I don't think I will purchase again.

15. juli 2022
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Besvarelse fra XERIC WATCHES

Hey Deborah! Sorry to hear about the issues with your order. I know our recent warehouse switch made things a little complicated recently with shipping. I am glad we were able to get that shipment replaced for you! Check out the site towards the end of the month. We'll have some awesome new product drops!

Bedømt til 5 ud af 5 stjerner

I received my watch really quickly

I received my watch really quickly, despite being in the United Kingdom. Great service!

8. juli 2022
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Besvarelse fra XERIC WATCHES

Phew! That's a relief. Sometimes international shipping can be a pain. Glad it all worked out! Thank you for supporting our business and leaving a review!

Bedømt til 5 ud af 5 stjerner

Beautiful

Beautiful looking watch that gets great compliments.

18. juni 2022
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Besvarelse fra XERIC WATCHES

Hey Nat! Awesome! We want to keep making crazy unique designs! Glad you shopped with us!

Bedømt til 5 ud af 5 stjerner

I just got my first xeric

I just got my first xeric. The evergraph auto. I really like it. It's an interesting watch. A bit difficult to tell time but who cares. I don't. I really like it. Price wise a great buy.
Update..
Thanks for answering my review! I really want to buy the vendetta auto. Sadly out of my price range. But you guys rock. Keep making great watches. I appreciate your work

12. maj 2022
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Besvarelse fra XERIC WATCHES

Hey David,

I love the Evergraph! I am still hoping we make some new colorways of that model :) Glad you are enjoying!

Bedømt til 4 ud af 5 stjerner

Good quality, just not quite what I was looking for...

I ordered two straps from Xeric, the Horween brown leather with deployment clasp and the Italian Suede Charcoal. The quality of the leather on both was outstanding. Unfortunately neither of them were quite right for my watch (Tudor GMT). The Charcoal did not match very well and while I really liked the Horween, the deployment clasp is a bit large and I did not like the fit. Their customer service was great though, no issues with returning both straps.

26. april 2022
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Besvarelse fra XERIC WATCHES

Thanks, John! Sorry the straps didn't work out but we appreciate your continued support and business!

Bedømt til 5 ud af 5 stjerner

Your wrist will get noticed

I purchased two watches from them. One was amazing, the other was less amazing, but the return process has been very simple. They have a great selection of very unique watches, and I'll be back soon for another design!

22. april 2022
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Besvarelse fra XERIC WATCHES

Thanks for leaving a review Jonathan! Glad to hear at least one of the items in your order work out, and that the return process was easy. We have some new fun designs coming out soon! Make sure you're on our mailing list!

Bedømt til 4 ud af 5 stjerner

Skinny wrist reviewer

I wish I would have known upfront that the gunmetal orange model didn't come with iridescent coatings. Your site doesn't make it obvious that only certain models do. Maybe it's because I'm new to buying watches but I've never heard of a watch that didn't glow in the dark or have some mechanism to let you read it at night.

I probably would have chosen another model had it been made clear to me. While the watch is gorgeous, I'm a little annoyed that it doesn't have such a seemingly basic feature.

Though, to speak a bit about the rest of the watch, it is beautiful and everything else is hard to find fault with. I will say though, that while it does work on a skinny wrist (6.5") the leather band isn't good enough at balancing the heavy watch body on my wrist. It actually feels like the watch is constantly tipping over because of the unusual weight and thickness of the watch body. Due to the sale on at the time I was given two additional straps for free and I have to say the black mesh strap is easily the ultimate strap. No hair pulling, the aesthetics match the gunmetal perfectly and most importantly it's strong enough to balance the watch on a skinny wrist. I also bought a linked gunmetal strap but will need to remove MANY links before I can try it properly... so don't hold your breath on that review.

5. april 2022
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Besvarelse fra XERIC WATCHES

Hey James! Sorry to hear that you were not satisfied! We don't want that!

On the site, usually the models with lume will have some indication on the specs, but if it seems like we missed that, I'm very sorry! We do also post photos of the day and nighttime features on all products that have the lume. Some colorways just don't look great with the lume coating :(.

I'm glad to hear that design is to your liking! The mesh is a great metal choice for smaller wrists for sure! As for the 3 and 5 link bands, they are all a standard size, to fit a wrist between 5 12/ and 8 1/2 inches. They cannot be customize in advance. So sizing them would be required once you receive it. But that's pretty standard with most manufacturers. Just make sure to keep all the links in case you ever lose a pin and need extras.

Thanks for shopping with us and leaving some feedback!

Bedømt til 1 ud af 5 stjerner

A JUNK WATCH!!!

I purchased a Xeric Regulator automatic watch during their kickstarter project. It looked very nice, but it never performed well, sometimes not at all. It was supposed to be kept running by the motion of your wrist. It started running slow from the beginning. More than once, it completely stopped running,, even though I never took it off. Since I had paid extra for a one-year warranty, I sent it back and requested a refund. I've never heard from them. THE XERIC REGULATOR WATCH IS JUNK! DO NOT BUY A WATCH FROM THIS COMPANY!!!

11. februar 2022
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Besvarelse fra XERIC WATCHES

Hey Dan! Thanks for you review! I'm sorry to hear you're not getting our emails. It looks like our last correspondence was to request a return shipping address. The watch has been tested and keeping time in our HQ office. Could you please double check your SPAM/junk folder in case our messages are being filtered out on your end? I'll have a team member email you again today.

Bedømt til 3 ud af 5 stjerner

I am a collector and always looking for…

I am a collector and always looking for unusual watches. This one is a very Unique watch, decent built quality, a very different ways of time reading. Happy with the watch

What I'm unhappy with is the shipping charges. I'm from India, XERIC does not have any presence here, I stumbled upon your brand while browsing online and when ahead and bought a $500 product. I had to pay $80 for shipping and another $25 customs duty. I understand the customs duty but for a new customer, who is buying your brand from foreign country you should be able to waive off fee shipping. Imagine me wanting an additional strap for my watch... the shipping and customs itself will be higher than the product itself.

8. februar 2022
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Besvarelse fra XERIC WATCHES

Hey there!

Thanks for dropping us a review. Unfortunately, shipping to India is very pricey right now. We used to be able to include free shipping, but the country has restricted imports through a few of our shipping partners. I'm very sorry about that. It happens occasionally, and with many other countries. Hopefully that will be resolved, and we can include free shipping in the future.

As far as duties, they are all assessed differently based on the country. Most customers report that they do not incur duties, but it's still possible. I'm sorry for the inconvenience and thank you so much for your feedback and support!

Bedømt til 4 ud af 5 stjerner

Slow boat from China

The Vendetta Oxblood Black was preordered in Nov. of 2021. Mailing label created Dec. 28th. Still stuck in Hong Kong 20 days later no update. Xeric support is sorta helpful sending canned replies. Have 30 days to file for lost item. Not holding my breath, Not a happy camper. Filed for lost watch. ROUTE protection refunded the purchase price only. Still like the idea of Wandering hour hands.

18. januar 2022
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Besvarelse fra XERIC WATCHES

Hey Cameron,

So sorry to hear about the tracking issues. I'm glad Route was able to assist you. They've been a great addition to the site since 2020. That was a rough year for international shipments. It's rare to have the international shipments go missing, but sometimes things get stuck in customs or returned to sender for a variety of reasons. It's still possible you will receive it.

If you have additional questions or need shopping assistance in the future, reach out anytime. We're here to help.

Bedømt til 4 ud af 5 stjerner

Great unique watch

It is a very cool unique way to read the time. Which after getting used to I think I prefer. It duse have a few set backs, that I feel could have been implemented for the price and quality that this watch portrays. Id like to have seen a higher water resistance rating and the luminous numbers do not work. thy will shine bright for a few seconds then fade to an unreadable faint glow, that is only after a bright light has been shon on it for a few seconds befor. The halos do not glow at all, but I'm guessing it is cuse I got the rose gold version.

Otherwise It is sold, well designed and feels as though it will last a good long time with an awesome simplistic look. The lower end water rating and bad luminous glow aside I love the design with hidden lugs, so the peace looks fuly circular, with an open heart authentic is a nice touch. Also I quite like the mini window on the underside that lines up with the open heart on the top . I would recommend 👌

4. januar 2022
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Besvarelse fra XERIC WATCHES

Hey Francis!

Thanks for leaving a review. Glad you got one of the Rose Gold Invertors. That's the most popular color in this model!

We appreciate all the feedback. This is a particularly difficult model to raise the water rating on. The style of the case and design between two separate crystals makes it a bit difficult. We are totalyl open to the suggestions though! We want to continue to make cool unique pieces that are unlike any other brands! You can always reach out to our team at contact@xeric.com to provide feedback and ideas for future models.

Take a look here on the product page for some lume pictures.. hopefully it showcases the full effect for you. Superluminova only lasts about 10 minutes or less, but charges fast in natural and artificial lighting.

We love to see our customers wearing the watches too..send photos anytime and thanks for the support!

Bedømt til 1 ud af 5 stjerner

It's been 3 weeks now since I ordered…

It's been 3 weeks now since I ordered the bracelet and it is still in California.

It's also been 10 days without any news from the tracking services.

16. november 2021
Uopfordret anmeldelse
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Besvarelse fra XERIC WATCHES

Hey Mathieu,

Thanks for leaving a review. We do always have expedited services on the site if you preferred not to use standard shipping. But unfortunately, the free standard international shipping does take between 14-28 business days as it ships through normal postal services.

I do hope you are enjoying your new strap! Let us know if you need further assistance!

Bedømt til 1 ud af 5 stjerner

WARNING!!!!

WARNING!!!!
Terrible, terrible terrible.
Do not get taken in by the marketing.
As an original backer subscribed for 3 watches.
1st 1, unable to see the hour hand, useless.
2nd ,Worked for about 2 weeks, useless
3rd, havnt even bothered as so disappointed by the others.
Customer service not really interested, returns have to be sent to California, costs of that are very expensive when shipping and insurance are included.
Can prove receipt of purchase.

14. november 2021
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Besvarelse fra XERIC WATCHES

Hi Trevor,

Thanks for your feedback. It looks like our team offered some suggestions and provided information to ship your watch back for inspection. We haven't received anything yet, but we're still happy to assist if you wanted to email us over at contact@xeric.com

Bedømt til 5 ud af 5 stjerner

The watch IS a one of a kind (Vendetta…

The watch IS a one of a kind (Vendetta midnight black). Study and got a bit of weight from the stainless steel. It has presence and it is extremely affordable from any joe blob after couple of overtime shifts. Classy and sharp!

12. november 2021
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Besvarelse fra XERIC WATCHES

Hey there!

Thank you for the review! I'm so happy that you're enjoying the newest design! We're hoping to launch some more next year as well! Let us know what colors you'd like to see and thanks for supporting our business!

Bedømt til 1 ud af 5 stjerner

The 3 stars are for the way the watch…

The 3 stars are for the way the watch looks and the wow factor when someone new looks at it. This is where it ends. As there is no way to lock the minute dial, any accidental touch to the dial would mean the minutes move, and that means you no longer can tell the time. So really a watch that is good to look at but serves no function. Next, the watch is only accurate for the first 6 hours. then it loses minutes and by the next day, it is an hour slow. Thus though I would have given the watch 3 starts, the poor function and design means this gets only 1 star. Literally, a waste of money as a watch, a wonderful display piece as it gets conversations going.

10. november 2021
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Besvarelse fra XERIC WATCHES

Hey Keith,

Thanks for leaving a review and so sorry to hear that you didn't like the design. We're happy to assist you with a return! Just send a quick email to our CS team at contact@xeric.com if you haven't done so already. They will take care of you!

Bedømt til 1 ud af 5 stjerner

Terrible quality, terrible customer service.

I have ordered a Trappist-1 NASA Edition Cosmic Nebula
The glass became totally scratched and ugly after a few occasions of wearing, despite my husband wore it with maximum care and only for special occasions, and the watch completely stopped working after 6 months.
I want to return the watch to get a refund, but they say I should have returned it within 1 month.

6. oktober 2021
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Besvarelse fra XERIC WATCHES

Hi Krisztina,

Thank you for your review. Sorry to hear about the wearing on your timepiece. It looks like our customer service team has provided all the posted information from our site. We do try to be up front and let customers know that we are unable to take back worn and used items. It sounds like this is a warranty issue, rather than a return issue, as returns are for new items, within the 30 day timeframe as posted here: https://www.xeric.com/a/returns

We're still happy to send a brand new crystal and batteries as discussed. Please let us know where you would like those shipped and we'll get them out as soon as possible!

Bedømt til 2 ud af 5 stjerner

over priced… for what you get…

over priced… for what you get…
would not buy again!

24. august 2021
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Besvarelse fra XERIC WATCHES

Hey Carlos! Sorry to hear that you didn't like the mystery watch! All mystery watches are marked down from full retail, and include a variety of styles from our collection. It looks like you had purchase a quartz model. We do also have automatics if that's of interest.

We appreciate your support and feedback and thank you for shopping with us!

Bedømt til 1 ud af 5 stjerner

Not funcrional

Not functional

21. august 2021
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Besvarelse fra XERIC WATCHES

Hey there! Sorry to hear about the issues with your timepiece. If you're having trouble initiating your automatic watch, we are happy to assist you! Please email our customer service team at contact@xeric.com and they can provide additional information! Best wishes!

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