Purchased a Retroscope Jump Hour to be delivered from USA. Very solid feeling watch, looks and feels like I should have paid more. Good conversation starter and very interesting design yet very easy t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered a few watches, which were never delivered. Lost tons of time exchanging emails with their support, who were lying all the time about a ship out, while actually they never did it - logistics co... Se mere
Virksomheden har svaret
I purchased 2 watches. Inverter II and NASA Artemis. As inverter II looks amazingly beautiful, it remains powered only for less than 24 Hrs. Artemis turns out to be an amazing watch. Very intricate... Se mere
Virksomheden har svaret
Keine Infornation bzw stark irreführende Infos auf der Homepage dass der Leuchteffekt der NASA Uhr nur auftritt wenn er vorher geladen wird. Antwort des customer Service war, dass man sich vorher hätt... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We create watches unlike anything you’ve ever seen. We want our watches to stand out in a crowd of sameness. You don't have to pay thousands of dollars for a unique, mechanical watch. Discover why Xeric is Kickstarter's most successful watch brand. Sho...
Kontaktoplysninger
USA
- xeric.com
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service and high quality unique…
Great service and high quality unique watches. Love my Retrojump
Nice original watch straps
Nice original watch straps, unfortunately you guys are not producing more watch bands or straps, I could buy more and the watches are beautiful
Thank you
Great Watch
This watch has great build quality for the price. I love the design because it is so different and it is a great addition to my watch collection. Will be buying other Xeric watches.
Good job Xeric
Love the design, price, how the watch was shipped and overall experience. Great job Xeric 👍
Great product and a fair price
Great product and a fair price. What was sold was what was delivered, on time and without hassle.
This is my second Xeric watch and every…
This is my second Xeric watch and every time I’m impressed with the value proposition. I would say they are by far the best quality for the price and offer complications nobody else is even thinking of.
Really nice watch!
A real conversation starter, solid feeling watch.
Purchased a Retroscope Jump Hour to be delivered from USA. Very solid feeling watch, looks and feels like I should have paid more. Good conversation starter and very interesting design yet very easy to read.Arrived within 2 weeks and reasonable postage costs. Would recommend
I made a purchase and ended up picking…
I made a purchase and ended up picking the wrong watch. The return was seamless and the new watch was shipped quickly. Beautiful time peace
Do not buy
Do not buy - Retroscope Jump Hour Vintage Mint - This is only a day watch ! You cant tell time in the evening on this even under a street light !
I own 3 watches from this brand and bought a fourth one. Their designs are unique and stand out.
My issue is this, their return policy bascially just says that they dont stand behind what they make and dont have the confidence to back up their watches and designs.
On their website, I left a 1 star review and its been a week; still hasn't shown up only to lead me to believe that the only reviews that show up on their website as the ones that only praise and not critisize their products. This is not only false advertising but also leads to setting false expectations as it did with the Retroscope Jump Hour Vintage Mint for me. It is next to impossible to view the time on it when there is no day light. Even in the evening, under a street light, its extremely hard to tell time on this. I rather take out my phone and look at the time which I hate doing.
They even sent me an email to revise my review. Who does that?
My trust in this company has gone from 100% to WTF !!

Besvarelse fra XERIC WATCHES
Great experience
Great experience! Fast shipping and the watch is awesome!!! I recommend
Well made, unique designs, great packaging
I love the usual designs of their watches, and the responsiveness of the customer support team. I was a little frustrated that this was a preorder I placed in October, with an understanding it was expected to be shipped in Mid to Late December...but I never recevied a single update on it until it shipped in mid January. That's 3 months of radio silence. I had to track down the original order acknowledgement and resply to it, asking for an update. Once i did, however, they responded to that, and all subsequent requests for updates in a timely and polite manner.
Great quality
Great quality. Good looking watches!! Really happy with the cost/value ratio!
Disgraceful customer service
Disgraceful customer service. My watch was shipped to Australia over a month ago. I have been trying to track the progress, but Xeric provided non existent tracking number for the Australian courier. I ha e requested it be reviewed and be provided with the correct number, however they just repeatedly provide a link to the tracking page for the Australian courier. This is despite twice being advised the tracking number is wrong. They have cool looking products, but do not buy from them if you aren't in America as they don't care about their customers.
EDIT. Thanks for the response, providing the exact same response as you have to my email enquiries. I have been using the Australian tracking number provided in the link provided for the courier company. Your response just validates my review, which isn't defamatory by the way.

Besvarelse fra XERIC WATCHES
Outstanding customer experience
Outstanding customer experience. A beautiful watch with outstanding quality. I am looking at purchase another one in a different color.

Besvarelse fra XERIC WATCHES
Nice watch but hard to read in low light
I purchased the Retroscope Jump Hour in black/orange. I've had it for a few weeks now. Had to watch a YouTube video to set it, as no instructions were included. Both the watch and its packaging were very nice and the watch so far keeps excellent time. Still getting used to it, but I've found it to be quite hard to read in low light. There's no lume and the number window (especially the outer ring) reflects glare if you try to put it up to a light to see it. Maybe the colors that have higher contrast dials, like the racing green, red and navy, won't have that problem. I'd choose one of those if I had to do it again.

Besvarelse fra XERIC WATCHES
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







