Zappos Anmeldelser 

If I could give them no stars I would. I ordered a pair of boots for my daughter's special occasion. I paid extra for the boots to arrive in plenty of time. However, the delivery was delayed, and then with no explanation returned to the seller. I found this out when I did not receive the boots on the expected delivery date (I even allowed an extra couple of days), and I called their offices to find out where was my order. I spoke with a representative and a supervisor both of which could not give me an explanation for the return to seller, and there was no offer to investigate. I then reviewed the tracking info of the package, and found out the boots were sent to Honolulu instead of Phoenix. I expect because of this mistake, the boots were returned to the seller instead of forwarding to Phoenix. The customer service personal knew exactly what happened, but apparently did not want to admit the mistake,
**Beware when you order from Zappo's you might not receive your order...it could be lost in Hawaii.**

I’ve been a loyal Zappos customer for over a decade, and they continue to set the standard for what online shopping should be. Their prices are always competitive, their selection is huge, and any time I’ve had an issue, it was resolved quickly and easily—usually with just a simple email.

The customer service is consistently friendly, responsive, and truly helpful, which is rare these days. I always feel confident ordering from Zappos because I know they stand behind their products and their customers.

Highly recommend them—this is a company that really values loyalty and does things right.

I RETURNED A PAIR OF SHOES AND THEY ARE MAKING ME WAIT 30 DAYS FOR MY REFUND BECAUSE I AM NOT A ZAPPOS VIP MEMBER!!! THAT IS ABSURD!! NO OTHER ONLINE RETAILER I HAVE EVER PURCHASED ANYTHING FROM HAS EVER DONE THAT!!! IT’S BORDERLINE EXTORTION!! BUYER BEWARE!!

I returned three pair of shoes that didn't fit in original package and new unworn condition. 21 days later I'm still waiting for a refund. The Hispanic speaking male customer service representative was loud, offensive, refused to listen or give me a straight answer. He was so condescending that I hung up on him and filed a complaint with my credit card company regarding my refund. My return was sent with FedEx tracking and verified delivered. I do not recommend this company. I would never purchase from them again based on the customer service reps attitude and ignorance as well as the total disregard for their own return policy.

Zappos is terrible. I ordered shoes from them through their third party payment partner Affirm, as they had a deal with 0% APR. after ordering I receive an email four days LATER saying order was canceled due to my payment declining. The shoes were supposed to arrive two days later from that point. They waited until my order almost arrived to cancel it. I spoke with customer service and they claimed that they sent an email the day after about my payment but there was no email. I looked through every folder and nothing. The only emails I received was about my order confirmation and the subsequent cancellation. Zappos tried to deny they sent it to the wrong email when they clearly did and when I asked what email it was they wouldn’t tell me. I will never order from Zappos again and I suggest you don’t either. The price might seems good but honestly just order from DSW or directly from the brand.

Shocking service. My package was delayed due to a minor address issue. The company refused to help or to facilitate the delivery with UPS. The onus was put entirely on me. This is a violation of FTC trade rules. I pointed this out and they did not care. Awful experience

Received obviously used and damaged shoes. I submitted a review with images on their website, but it is not showing up…How does this happen? Are the returns and shipments processed by the blind?

I did get a refund, but ended up ordering directly from the manufacturer (at the same price!) however I had to pay $16 for expedited shipping as I needed them for an event and the color/style at Zappos was now out of stock! I will never order from them again.

My timberland boots came in just few days and we're exactly what I ordered withered a cheaper price than listed.

I’m scared now.im just now reading all these horrible reviews.i ordered shoes a couple days ago and saw Amazon filled the order which i found odd..well it says my shoes will b here tomorrow but after reading these horrendous reviews I’m pretty nervous about what I’m gonna get .the price was great for the Nikes I wanted so I was excited to order them..but wow wish I would have read these earlier but we will see..I will update tomorrow as I said my shoes will b here tomorrow

UPDATE*** well I got my brand new Nikes today just like they said.. brand new ,everything as it should be .. so my experience seems to be different then alotta the reviews.. I had a perfect experience and will be buying shoes from them again

Ordered a pair of sandals on sale for $45 from Zappos 6/30/25 with a guaranteed delivery date 7/3-7/5. Contacted Zappos customer service 7/5 and was told I had a guaranteed delivery date of 7/6. Nope. Contacted Zappos customer service again on 7/7 and was told the item was out of stock and I could order a different color for $20 more. So much for the guarantee. They’ve lost a good long time customer.

Why order thru Zappos website only for it to be filled by Amazon. I will not order from them again. I never had this issue before but it’s been a year since ordering from there website.

Unable to even log in to an existing account to give them one more chance ... total communications breakdown last dealing.

Terrible company. I ordered some sandals from here & 5 days later that were still “in process” so I reached out to them and they stated that they actually didn’t have it in stock & they could keep looking for it & it 2 weeks if they don’t find it they will refund me. I immediately demanded my money back right away & they cancelled my order. Why have shoes on your site that aren’t even in stock ?! And they still have the shoes up ! They also didn’t even offer a discount on future purchases. Trash !

I just received a pair of Tory Burch sandals, which I returned immediately. The shoes appeared to have been worn multiple times. There were visible scratches and wear marks on the soles, and the toe box looked damaged, as if they had been used 3–4 times. I’m very disappointed and will not be ordering from Zappos again. I understand the same sandals cost over $100 more on the Tory Burch website, but for shoes priced over $200, receiving a used pair is simply unacceptable.

I ordered ergonomic shoes on June 19th. The site showed the size and style I wanted in stock. After my order I received a confirmation email, stating my order would arrive June 26th. No correspondence from them again until the day the shoes should be arriving, June 26th. That morning I get an email that my order has been cancelled because they can't fulfill it and they're sorry and blah blah blah. Normally I'd be fine receiving that email, I understand supply issues happen. HOWEVER, If the shoes were supposed to ARRIVE on the 26th, then they knew DAYS before that, that they couldn't fulfill my order. I should have received an email as soon as they knew. And now they say my refund will arrive in 2-10 business days. So now I have to wait to even shop elsewhere because they held my money for a week knowing full well they couldn't send the item. And now they get to hold it longer while I wait for the refund. I'm beyond disappointed. Don't order from here.

I bought two pair of shoes from Zappos, but when they arrived they were scuffed and ugly. I returned them over a month ago, but have neither received confirmation nor received my refund.

After receiving a used and dirty pair of shoes from Zappos/Amazon, customer service offered me a refund and $15 credit. No thanks, I won’t be making any purchases going forward.

Zappos/Amazon is shipping expensive shoes in plain brown boxes, with no packaging, and claiming that the original box was damaged, so they put them in this brown box. I ordered a $150 pair of leather shoes, that arrived just tossed into a brown box. No tissue, no packaging whatsoever. With Amazon's reputation for selling knockoff goods, I cannot trust that these were even genuine brand name shoes. I will no longer purchase any shoes from Zappos as this is the second time I've had this brown box experience. They used to be great. Now they're just another Amazon disaster.

Received a clearly used pair of shoes / returns that are not in new condition. For a pair of white shoes with white outsoles, the outsoles were already blackened from wear, and there is even grass stuck in the treads of the outsole. No quality control at all.

Been doing business with Zappos for over 15 years spending thousands of dollars (yes, I know thousands on shoes). Last order, got two, kept one and replaced 2nd pair with a different color paid for separately. Now, even though they acknowledged the return May 16, they're telling me my refund will show up June 16th because without telling a long time customer about their policy change, they just did it blowing their whole business model up. I have too many choices for this to be at all acceptable, like the package I dropped off at UPS for return to Amazon, credited as soon as the package was picked up by the driver at the UPS store. Zappos just lost a VIP customer and a great referral source. No more!