Zappos Anmeldelser 

When it came time to order my clothing, the subsidy was not working and then when it works all the stuff in my cart is sold out, there was only one shirt in my size and canvass Carhartt's which I do not use, the customer service rep said you just need to use what is there, what there's nothing therein my sizes and the usual stuff I get, they done away with Tyndale as well , then I asked when would clothing restock, she didn't know she said maybe 3 weeks or 3 months is what she said, she wasn't helpful at all she was kind of rude

Placed an order and sat processing for nearly 10 days. Was told it was not shipping, asked for a refund. Received a refund and bought elsewhere. Zappos order has now shipped supposedly but no movement on it.

Update: zappos followed up and made the situation right. I will be giving them another chance.

Returning an item was a major, major headache. Why do I have to argue, then ask for a manager, to get a USPS return label, when their site clearly states they offer that option? Waiting many weeks and still have not received my refund. Will never order from them again.

Placed an order for my Grandson for Christmas, claimed delivered 12/16, my husband home all day and it never arrived. (confirmed with Ring Camera) Amazon email states delivered 12/17. When I chat with Zappos they mentioned I should have a picture, informed them I didn't receive a picture with my email.

I had to return a pair of boots because they didn't fit. They received back my item on the 4th of December and still no refund. Upon contacting the customer service I was told that they haven't received the packet, but I have the proof of delivery that they did. Customer service was not helpful at all. Now I wait a couple of days then I will contact my bank. This is absolutely ridicolous. How they can deny that they received my packet when there is proof of that. Got an email from them saying that my bank refused the refund on 11/29. At the time my return was still in transit , but most of all why my bank should refuse a refund? So at this point I need to call my bank to ask for explanation. This is getting more and more ridicolous. I returned my item and lost my money. I will never do business with them again!!

LoI will never order from here again. I ordered one week ago. They then canceled my order stating insufficient funds!! Lie!!!! My account has over 8600 in it. Ive been christmas shopping daily. They didnt fufill my order and ran out the size that i ordered. Instead of them saying that they lied. Dont ever cancel my order and lied and say its because funds. I work hard!! Never again. Update:! After sending an email they fixed the issue and I received my item in the mail today just in time for christmas

I ordered 2 medium jackets and got an email about needing to change payment method. I changed payment method but they changed the sizes to large. I received large jackets and they were too big. I called CS and they said the medium sizes were out of stock so I returned them. That was 13 days ago, Zappos has received the return and I still don't have my refund. Customer Service is disappointing, very slow with chat and texting, and says the refund could take up to 3O days, or longer,in order to prevent duplicate refunds.They certainly didn't take that long to charge my card! Not a good explanation or reason to hold refunds. One and done with Zappos. Maybe they are just good at providing work shows. Smh ...

I've placed 2 orders on the website, first order paying with Paypal, get an email 4 days later saying my order was canceled because they couldn't complete the payment processing. I reordered the same shoes using a different credit card, 2 dyas later I get an email that it was canceled also, same excuse. I am done !!

I ordered shoes for a trip to Germany. I received a confirmation of my order and an estimated delivery date. Then I received an email that my shoes would arrive 11/19 and giving me tracking info. When they hadn't arrived by 11/20, I called. First I was told I had canceled the order. When I denied that, then I was told they had canceled the order because they didn't have the shoe. When I asked why no one emailed me about the cancellation, they said it was an oversight. Then I asked why I had received an email with a delivery date if the order had been canceled. No explanation for that. Now I don't have enough time to find another shoe before I depart.

I placed an Order: 114-3575324-5658652 , on Saturday, Nov 08, 2025
but then my order was cancelled no reason, I received email "Due to billing issues, we have cancelled your order and put a hold on your account."
I requested to explain what is the reason, by replying to email csorders(at)support.zappos.com, but 5 days no answer.

Updated November 17, 2025: I received an email from Zappos stating that my account was blocked and my order was canceled. No explanation. Terrible experience. I would not recommend them to anyone. Incompetent customer service with no customer service focus.

I had a great shopping experience, and the shoes where the hit of the party. I was just sad to find out that the shoes were coming from Tennessee, meaning I inadvertently supported a state with TERRIBLE human rights protections, and the shipment came through Amazon, who treats their employees terribly. Aside form where my money went, it was great. Never again though. I'll do better research next time.

Well my sneakers came today, ordered on Friday 11/07/25 and I'm very pleased, actually they arrived in 24 hours, they were supposed to come on Sunday 11/09/25. They were in the original box and fit perfectly. Zappos suggested that I should order 1/2 size up because I'm between sizes and they were right the fit is perfect. I will be ordering again from this company.

Thanks for the quick delivery! Awesome, ordered on Friday got it on Monday. Package arrived nicely.

I used to justify their higher prices because of the quality and selection of their shoes and the excellent customer service. You just knew if something was wrong with the shoes, they would make it right. Well, prices are still high, but the service has plummeted. Buyer beware - any issues that come up are on you. No returns if you wore the item. No human customer service - all bots. And no customer focus, which is astounding because that was always something Zappos was known for. Amazon has better return and service policies.

Totally unsatisfied with Zappos. Ordered shoes we needed for a Allstate concert. It was park of the uniform. The item was supposed to arrive 2 days before we needed them. The order was 1 day late so I called. Come to find out Zappos actually willing cancels first time customers orders just in case they are fraudulent. WHAT?! Now we don’t have shoes and don’t have any other options last minute and left scrambling. This is totally unacceptable. Never shopping Zappos again.

Absolutely shocking customer service experience. The offshore South African female agents I dealt with were not just unhelpful, they were outright rude and clueless. I have known Zappos customer service agents to be bubbly, happy, and jolly for years, so what is this? One agent actually hung up on me because I refused to give my bank details for a simple price match. Another agent gave me less than the advertised amount, insisted other staff were “doing it wrong,” yet in the end, she did exactly what everyone else does.

I have always been offered by the agents to either have them match and place the order or send the deduction to my checkout while I complete it online. To have an agent tell me others did it wrong or, worse, ask for my card details and then hang up on me is completely unacceptable. I have never experienced such hostility in my years of using Zappos.

I’m spending my hard-earned money, and the way these agents behave makes it feel like customers are an afterthought or worse, their personal entertainment. I’ve never experienced such disrespect and incompetence from a company claiming to value its customers.

Bought from them between 5-10x and never had a problem with their quality or service. They have great prices on certain shoes. They ship fast (usually) and if they don't keep their promise, not like most companies, they WILL make it right for you. If something is on deal or discontinued, worth it to stock up at their discounted prices. Their CS was very good to me. I am not a typical consumer, but have found this company goes above and beyond....easy to use website and too many choices to count. Excellent experience/s.

Do NOT order from Zappos even though they are owned by Amazon returns can take almost 2 freaking months plus an additional 30 days for the refund itself. Just think about that crap 2 months for them to inspect your return and then process your refund. Then an additional 10 to 30 days for the refund to hit your account. I wouldn’t recommend buying from Zappos unless you are absolutely certain you won’t be returning a product. Think about that almost 3 months for a refund to be processed.

First order placed last week. Shoes arrived. USED!!! Soles are filthy, marks all over them. And obviously sprayed with something to make them try to smell like new again. Completely unacceptable.

UPDATE 9/26/2025 - No solution has been provided. Zappos claims to have added a $30 coupon to my account, but they have not. These people are the worst online retailer I have ever used. Their Customer Service Agents lie, cheat and steal. No wonder their Trustpilot score is under 1.5 out of 5.

UPDATE 10/30/2025 -- UNBELIEVABLY, Zappos REBILLED ME for these USED SHOES claiming that they didn't receive them back!! Zappos is a FRAUDULENT company that rebills customers over a MONTH after returning USED SHOES hoping they won't notice. I encourage everyone to STOP USING ZAPPOS and check your credit card statements VERY carefully. Zappos CANNOT be trusted at all. Today I am filing an FTC complaint for false advertising and fraudulent billing. I encourage everyone else who has been fraudulently billed to do the same.