Ytoglobal Anmeldelser 

Very bad delivery service. Courier threw my delivery damaging it. Had cctv video of him doing it. At first yto said they will pay for item. Then went back on it. After contacting them numerous times I can't get a reply. Very bad service

⭐ 1 star — Failed delivery and an unreachable phone number

My address was correct, yet YTO marked my parcel as undeliverable and then returned it to the sender. No delivery attempt was made at my home, and I received none of my three items.

The phone number provided DOES NOT CONNECT. There is no practical way to reach anyone to resolve the problem or obtain the documents AliExpress keeps requesting for my refund.

I am now wasting my time chasing a refund for items I never received because of a delivery failure outside my control. Extremely frustrating service and a complete lack of accountability.

Zero start, horrible service and drivers so lazy that they trow your packages outdoor, I lost 2 order because of this incompetent company. Worst delivery company I have ever seen in my life

The driver pulled up in our driveway, got out and walked to our letterbox. He took a photo of the letterbox, then took a photo of the package and then threw the package over our front fence on to our lawn. He then took a photo of the package lying on the lawn and went back to his car to leave. I walked out and abused him for his pathetic service.

The worst and most frustrating delivery I’ve ever had. They hand off my package to a courier who then takes 3 days to deliver it. Each day they say they’ve contacted him and he’ll prioritise my package. Each day, no package. Still waiting on it.

After Temu appointed YTO to deliver a parcel they made just two attempts to deliver a parcel before returning it to the sender. Their reply by email was dismissive and very ‘copy and paste’. Fortunately I got a refund through PayPal and ordered a similar product from Temu. Unfortunately it again landed with YTO for delivery.

Yesterday, I checked the tracking (G04538250314) and despite having notifications switched on I received no notifications. They had allegedly tried to deliver at 4.20am!! No contact made directly to me, no use of our buildings intercom, even though it was stupid o’clock on a Saturday morning. The response by email was once again weak and dismissive and there is no option to call them. No doubt this will also end up as a return to sender and another refund claim. Never using Temu again if this is repeated

I am absolutely horrified and disgusted by the utter lack of service provided by YTO Express. This is by far the worst, most incompetent courier company I have ever had the misfortune of dealing with.

They handled a package meant for me and completely failed to deliver it. Throughout the entire process, there was absolutely zero communication, no updates, and no effort made to actually get the parcel to my door. Instead of delivering my goods, they quietly marked the delivery as failed and shipped my parcel right back to the sender.
The only time they actually communicated was after the damage was done, when they sent me three separate emails confirming that the parcel had been returned to the sender and telling me to go ask the merchant for a refund. Because of their sheer laziness and garbage logistics, they threw me straight into a customer service nightmare with the retailer.

Their broken tracking and failure to communicate allowed the merchant to claim the item was "in transit" for weeks, running down my buyer protection clock and leaving me at a direct financial loss.

YTO Express is an absolute joke of a logistics company. If a business tells you they are shipping your items using YTO Express, cancel your order immediately. They are completely unreliable, unprofessional, and will leave you stranded. Avoid them at all costs! Their contact numbers are false because they don’t want to provide customer service and that says it all about them.

I had 8 orders not delivered. 7 Sat in YTO warehouse in Brisbane for 2 to 4 weeks before being sent back to sender Temu. YTO said wrong address. I have had the same address for 38 years. Such a bad experence.
One order was from an Australian Temu site and it sat in the Melbourne YTO warehouse 2 weeks and when I finily got to speak with them they said it was out of their delivery area. Hay I am in QLD why would they take the order if they did not deliver out of Melbourne.
This is giving TEMU a bad name.

0 stars
Both this company and another company used by Cainiao claim to have delivered a small envelope upstairs (with a photo) whey they could have put it in the mailbox. Of course both envelopes disappeared.
How long was the envelope even there after the alleged delivery? Why come upstairs to provide a photo when they could have put the envelope in the mailbox? Where is my item?

If I could give zero stars, I would.

My parcels were marked as “no safe place to leave the parcel” despite the fact that we were home all day. Nobody knocked, nobody rang the doorbell, nobody called, and nobody made any attempt whatsoever to contact us.

There are also multiple obvious safe places at our property where parcels can be left, including our front door, parcel-sized letterbox and behind our bins. Other couriers deliver here constantly without any issue, so the claim that there was “no safe place” is ridiculous.

Trying to contact YTO was just as bad. I called multiple times and spent over 30 minutes on hold each time, including being disconnected after finally getting near the front of the queue. My email also received no response.

When I eventually managed to speak to someone, they were completely dismissive and did not seem interested in hearing what had actually happened. I was simply told that the driver would redeliver the parcels and would call me if there was genuinely nowhere safe to leave them.

That was days ago.

I have still not received either package, there has been no meaningful communication, and no one has contacted me.

This entire situation has been caused by a delivery driver apparently marking a delivery as unsuccessful without actually attempting to deliver it, and the customer is then left to spend hours chasing the courier trying to fix their mistake.

The lack of communication, customer service and accountability is shocking.

I would strongly recommend retailers reconsider using this courier company. Based on my experience, I certainly would not choose to have anything delivered by YTO again.

Parcel left on the front yard of neighbours place. Luckily it wasn't raining at the time in Cairns. House numbering is very obvious, but security camera shows driver not even looking at address on letterbox.
Vehicle Registration = DF60KI.
Delivery Time = 21-9-2026 12:45pm.

Thieves.. Fake delivery company used by AliExpress sellers to take advantage of a loophole that lets them rob you.
They 'send' the parcel, say there was an error with your address, then the system demands that YOU contact the courier to resolve it.
The courier can't be contacted and just has a standard email saying "sorry we couldn't deliver your package" (but no identifying details e.g. tracking number or item number, so it doesn't count as 'evidence' to Aliexpress). You can take all your evidence, their own website even saying the parcel was returned to the seller, and you can have it 'escalated' to all the 'senior teams' you like, hell I took myself through it 8 times, but you wont get your money back.
They're all in cahoots, and this is how AliExpress is now a scam site.

Absolutely the rudest man ive ever had the misfortune of speaking to. I have never in 56 years been spoken to like that all because I rang and politely asked how long it would be considering I was sent a message yesterday saying it was out for delievery I waited all day yesterday and today to be told 3 days to be delievered. But speaking rudely to me and talking down to me I highly suggest temu stops using this disgusting courier company. I even said to him there is no need to speak to me like that I was politely asking a question and didnt deserve the attitude and rudeness from him. I wont be buying from temu if you are going to send anything of mine through this company. Retrain your rude staff yto thats not acceptable behaviour at all. I highly recommend no one uses this company you best going elsewhere or they will give your company a bad reputation by being associated with rude people like that. I had to give a star to leave a review but they definitely dont deserve any stars.......

A parcel was allegedly at a depot for five days, a mere 16kms from me. I sent an email asking what the delay was and next thing I know the tracking shows that my package has suddenly moved from 16kms away back to Adelaide and then back again to the depot allegedly near me. This is impossible for a package to travel that far and then back again in 30 minutes! WTF? I even offered to pick it up myself, no response. Honestly I don't hold out much hope of getting my $200 of goods, they are obviously very dishonest and will be reporting them to the ACCC.

If I could give 0 stars I would!
Parcel was "delivered" but no trace of it. Left in communal staircase rather than at my front door or mailbox.

Waited for over 30 mins on the phone with their customer service only to be told nothing useful.

YTO Express drivers either steel the pacrels or make no attemot to deliver and lie they were unbale to leave is a safe place without using the intercom or calling the mobile phone number. They give China a bad reputation.

Another incompetent, lazy courier service. The driver couldn't be bothered finding my apartment and left my parcel outside a random local business who were closed. He even took photos of his incompetencce??

The tracking information stated that delivery could not be completed because the address was incorrect. However, no one from YTO Express attempted to contact the recipient by phone or email to verify the address before deciding to return the parcel to the sender.

After seeing the tracking update, we immediately contacted your customer service team and confirmed that the delivery address and recipient details were correct. We were then informed that the parcel was still at your warehouse. Despite this, we were told that it could no longer be delivered and that it would be returned to the sender.

What is most disappointing is that your representative advised us to seek a refund from the sender instead of taking responsibility for resolving the issue. This is unacceptable, as the parcel was still in your possession and the correct delivery details had already been confirmed.

This experience has been extremely frustrating and has caused unnecessary delays and inconvenience. We expect a prompt response and an appropriate resolution.

My package was never deleivered G20219716296. They do not have any missing parcel support links on their website. I was here when they claimed it was deleivered, I went downstairs within 2 minutes of the delivery notification, I even checked the building on both sides of my appartment. It was not delivered. I need a refund or replacement product. The retailer will not issue this until I have a responce from the delivery company. Please reply asap!!!