Yellohire Anmeldelser 

155
TrustScore 1 ud af 5

1,2

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Booked van hire with them. Price advertised on website not the price you get when you phone to confirm the booking. Turned up at rental site only to be told van had a flat battery and could... Se mere

Bedømt til 1 ud af 5 stjerner

Yellohire owe me a refund, but are uncontactable. I booked a van online, which involved paying £42 up-front. Upon completing this process, the screen said they would confirm within a working day. No d... Se mere

Bedømt til 1 ud af 5 stjerner

Made booking through an agency without realising. Experience was nice at first but then things changed. Additional fees kept coming 1. additional driver is twice the cost than direct from hire com... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Booked a Luton Van on website from Directvan hire and got yellohire. We paid a deposit and then had no confirmation that the van was still available so I emailed them - no reply! Checked via phone t... Se mere

Virksomhedsoplysninger

  1. Biludlejning

Oplysningerne kommer fra forskellige eksterne kilder

Low cost Van Hire and rental from Yellohire, the UK's largest most reliable and flexible van hire company. Yellohire have one of the largest Rental fleets, offering a network of over 450 van locations throughout the UK


Kontaktoplysninger

1,2

Dårlig

TrustScore 1 ud af 5

155 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

1,2

Alle anmeldelser

(155)

1 anmeldelse inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

In my opinion, the best vehicle hire company in the UK!

Over the last three years I have used Yellohire for all my personal and business vehicle hires. I used them for the first time because their prices were excellent, and I continue to use them because their service is second to none! In my work we hire a lot of XLWB vans and they have consistently beaten every other company I've looked at for price and quality, and regularly gone the extra mile in terms of solving problems and making complex logistics simple. I have recommended this company to friends and colleagues and will continue to do so, they really are excellent!

21. april 2015
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

yellohire + Crieghton

Would have to 2nd other people's opinions. Friendly, honest and the most helpful in terms of going "above and beyond". When they couldn't help Crieghton even went out of his way to contact other suppliers to try to see if they could help then called me with a range of options NOT EVEN WITH THEM. Amazing service and also great little business

28. januar 2015
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent friendly service

I had such a nice time booking my van with Yellohire. They rang me back so I didn't have to pay for the call and spent a lot of time on it for me. The actual time I spent on it was very little. The man I spoke to was so friendly and funny and seemed kind. The price is very good for me and the location for pick up is very convenient.

11. december 2014
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great prices with fantastic service

I booked a van and needed it for a week, I searched the net and the best price was Yellohire. I booked the van online which was a very easy process.

After booking I had a couple of questions, I called and spoke to someone at Yellohire who answered all of my questions in a professional mannner and followed this up with an email confirming answers to questions raised.

I can highly recommend them.

5. december 2014
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Exceptional

I had a problem with Luton can hire with another company that I thought I had booked with leaving me in the lurch in the eleventh hour.... Criton Parry answered the phone at yello and advised me over the 24 hour period and when he couldn't help set me up with another company who could help....over and above my expectations....exceptional is the one word I would use!!! A real honest brilliant experience with this company and wouldn't hesitate to use them in the future!!!

2. december 2014
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great service, great value -very good indeed.

Left in the lurch by another company, tried various other companies who couldn't give a dam about me or my predicament but them found Yellohire through one of their affiliates Directvanhire.com. Very polite, very efficient and did try and fleece me either. Got me a van when no one else could and charged me their normal rate. I had found another van with another company but they wanted to charge me four times as much no names no enterprise car hire mentioned. Further more they were really nice and polite and seemed to genuinely want to help, by contrast all and I mean all were really gruff, uninterested, and you would have thought were going out of their way just to even pick up the phone.
The company that let me down were nationwidevanhire - don't them they are rip off merchants. I have found pages of complaints about them.
I would recommend Yellohire/Directvanhire to any one even my old mum - good practice in a sea of sharks.

22. november 2014
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Absolutely brilliant

I have just been trying to hire a van in an emergency to cover for my son who has broken down in Glasgow, I live in Essex so this all has to be done by phone. I informed Yellohire of the problem and all I can say is that they went out of their way to help, they sourced a van and allowed me some time to see if my sons van could be repaired as the garage that was looking at it thought it could possibly be sorted quickly.
I called back Yellohire to book the van and they were courteous and helpful as before, they informed me of everything that was required in terms of documents and went of of their way to make this easy for me.
I am most grateful to the guys I spoke to in the Northampton centre, some of the best help I have ever received. I will not use anyone else from now on.

1. november 2014
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Be careful

I didn't know this going in, but it turns out that when you rent from Yellohire you're not actually renting from them — you're renting from one of their subcontractors.

I don't know what other subcontractors they use but when I used them I was assigned a van from Europcar. And, if you don't know what kind of company Europcar is, just Google "Europcar reviews".

After my Europcar experience (which I won't go into detail about here, but suffice it to say it was horrible) I did manage to get a refund from Yellohire, after two emails and three phone calls.

Now, you might argue that it's Europcar that deserves a negative review here, not Yellohire, but I would say Yellohire need to take full responsibility for who they choose to subcontract out to.

17. april 2014
Uopfordret anmeldelse
Yellohire-logo

Besvarelse fra Yellohire

Mr Allen, Thank you very much for the feedback as you know all feedback is good. However I am surprised you have scored us so low when this is the score you should be giving to Europcar and not ourselves. A more favourable score would have been fair in our case I am sure you would agree.

The reason why the van could not be rented to you was because you failed the address authentication checks – which mean the address that you had on your licence did not match up with your current residential address or there was no supporting ID for the address on your licence. The insurance companies these days insist that this is all correct due to the amount of fraud and theft within the vehicle rental market. If you had called us from the branch there may have been some help we could have given you at the time – but you did not.

Europcar listed you as a ‘no show’on their system – which means to all intents and purposes as far as their records show you did not turn up on the day in question..

The first we heard about the problem was a phone call from many weeks later at which time we asked you to write in to us by e-mail.

Europcar have a fourteen day period to handle all complaints and investigations - they do not respond or comment on any ongoing cases until those fourteen days has expired. We refunded you within a two week period, after putting much pressure on Europcar to explain to us exactly what happened.

However the banks do take it upon themselves to refund cards on a seven working day period which is the industry standard.

It would please me greatly if you could adjust your review to show yellohire in a better light.

Bedømt til 5 ud af 5 stjerner

Will go the extra mile

When the first company let me down on my hire, yellohire acted fast and got me another van. The first company cost me a lot of money and time because of their mess up. Yellohire worked hard to get the problem sorted out and it took a while but they really came through for me. I would highly recommend them to anyone. They will go that extra mile for you so your happy. Customer service is very important to them.

31. juli 2013
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing Service

I have recently helped my parents to move home and needed to hire a luton box van. After ringing round all the usual companies and receiving prices of £130p.d. upwards I came across Yellohire who quoted me £100p.d. I went ahead with this booking as it was the cheapest I had found, i booked over the phone as i hadn't hired a van before and the staff were very friendly and helpful. I received all the relevant paperwork within 24 hours of booking and with plenty of time before the actual hire. I would recommend Yellohire to anyone looking for van rental in the UK.

2. august 2012
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing at sorting out a problem

I booked a van through Yellohire for moving house. I cannot fault them. Unfortunately, the van was provided by Enterprise who have turned out to be an absolute sham of a company and should be avoided at all costs. Thankfully because my booking was made with Yellohire rather than Enterprise directly, Yellohire did all of the fighting on my behalf.

The difference between a good company and an excellent company is the way in which they try to sort out a problem, which, unfortunately happens from time to time. From this experience I would thoroughly recommend Yellohire.

19. juli 2012
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Really Good and would recommend

Have had to hire a van on several occasions and have not always been happy with the result. Found Yellohire.com and would recommend them to anyone, polite, helpful and cheaper than I had been quoted elsewhere. 10 out of 10

9. juli 2012
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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