The staff were prompt and helpful. I was given a direct phone number for the local branch, so could get an issue sorted without having to go through a call centre. I would have given 5 stars, except t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I am elderly and got stuck when setting up a new account online. An employee of YBS patiently talked me through the procedure. I appreciated also the competitive interest rate on the 1 year easy ac... Se mere
Virksomheden har svaret
The company is employing the right people for the job. We have dealt with Josh in the Llandudno branch previously and we're very pleased that our dealings were with Josh again. Josh is both very effic... Se mere
Virksomheden har svaret
As I have told YBS on several previous occasions- it because you do the basics very well. Also your communication are great. But you need to think about how many feed back reviews you send out - I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Kontaktoplysninger
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Storbritannien
- www.ybs.co.uk
4,7
Fremragende
11 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service.
Great customer service from Yorkshire Building Society staff. I opened an easy access cash ISA. It was easy to open. I booked an appointment first as that is the best way forward. I then had plenty of time to go over my application for a cash ISA account. I am happy with the staff and would recommend this building society for their excellent customer service.
20. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for your positive feedback. It is lovely to hear about your recent experience. 🙂
Kind regards.
A simple transfer from another building…
A simple transfer from another building society to yours was a total shambles
13. juni 2026
Besvarelse fra Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Very direct and knowledged
13. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Gary,
Thank you for your positive feedback.
Kind regards.
Good customer service
Good customer service, staff on the phone were quick in answering and efficient in dealing with my problem.
13. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Alan,
Thank you for sharing your positive feedback.
Kind regards.
Easy transparent process
20. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for your feedback.
Kind regards. 🙂
Great Service
The advisor was very friendly and sorted my enquiry promptly and efficiently.
10. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Angela,
Thank you for your positive feedback. 🙂
Kind regards.
Helpful prompt action
18. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Marilyn,
Thank you for your positive feedback.
Kind regards.
Opening a new ISA
The staff at the branch were welcoming and helpful.
I got exactly what I wanted with clear information and no fuss.
18. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Caroljne,
Thank you for sharing your positive feedback regarding your branch visit. 🙂
Kind regards.
Setting up an account online was easy…
Setting up an account online was easy to do and the product was better than my previous account with another bank
18. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Mark,
Thank you for your positive feedback. 🙂
kind regards.
just helpful
18. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for your feedback.
Kind regards.
Not impressed by the level of security…
Not impressed by the level of security undertaken for existing customers each time they open an account. To make things worse, then have to wait 2 weeks before the account can be used.
18. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Mr Sharma,
Thank you for your feedback - I am sorry to hear that you feel this way, but it is important to know that accounts are only opened by genuine applicants. The account can be used within two weeks, it is only withdrawals that are not permitted in that time period.
Kind regards.
Outstanding Customer Service
I rang the Customer Services Team and spoke to Jake, what an amazing lad he is. So polite, professional and competent, he stayed on the call while I could access my online accounts again. It was so nice to speak to someone in Bradford as well. We had a brief chat afterwards and put the world to rites! Jake is such an exceptional talent to the Customer Services Team, I hope he goes far in the organisation. It was so nice to speak to a lovely young man.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Yorkshire Building Society
Hello Patrick,
thank you for your feedback, which is greatly appreciated! I have forwarded this to Jake's Team Leader - I am sure they will be delighted to see it!
Kind regards
We were dealt with by an excellent…
We were dealt with by an excellent member of staff who was courteous, kind and helpful. Thank you
21. maj 2026
Besvarelse fra Yorkshire Building Society
Hello Mona,
Thank you for your positive feedback.
Kind regards.
Very pleased how easy it was to open…
Very pleased how easy it was to open the account on line and happy with the interest rate
18. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Stephen,
Thank you for your feedback. 🙂
Kind regards.
Welcome phone call shortly after…
Welcome phone call shortly after opening account. Never had that before!
Transfer of ISA from Fidelity done quickly with regular updates.
All adds up to a feeling I’m dealing with people who know what they’re doing. Very reassuring
11. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Richard,
Thank you for your positive feedback. It is great to hear you appreciated the warm welcome call after your account opening. 🙂
Kind regards.
Fast and great experience with them
Fast and great experience with them, we got our offer withing 5 working days.
11. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for sharing this positive feedback. it's greatly appreciated.
Kind regards.
The way I was treated at branch.
17. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for your feedback.
Kind regards. 🙂
I open this account because it was giving better interest
I open this account because it wasgiving better interest
18. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Rose,
Thank you for your feedback.
Kind regards.
Besvarelse fra Yorkshire Building Society
Hello Christine,
Thank you for your feedback.
Kind regards.
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.