The staff were prompt and helpful. I was given a direct phone number for the local branch, so could get an issue sorted without having to go through a call centre. I would have given 5 stars, except t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I am elderly and got stuck when setting up a new account online. An employee of YBS patiently talked me through the procedure. I appreciated also the competitive interest rate on the 1 year easy ac... Se mere
Virksomheden har svaret
The company is employing the right people for the job. We have dealt with Josh in the Llandudno branch previously and we're very pleased that our dealings were with Josh again. Josh is both very effic... Se mere
Virksomheden har svaret
As I have told YBS on several previous occasions- it because you do the basics very well. Also your communication are great. But you need to think about how many feed back reviews you send out - I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Kontaktoplysninger
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Storbritannien
- www.ybs.co.uk
4,7
Fremragende
11 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Everything about the experience -staff…
Everything about the experience -staff /service /accessibility Thank you.
24. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Liz,
Thank you for sharing your positive feedback.
Kind regards. 🙂
Really good customer service
Really good customer service, efficient and very informative
17. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards.
My question regarding account setup was…
My question regarding account setup was promptly resolved.
17. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Jonn,
Thank you for your positive feedback.
Kind regards
Very good service
Very good service. Helpful as I’m useless with technology and they were very patient. If I could give more stars I would.
23. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Mike,
Thank you for your feedback. 🙂
Kind regards.
My experience with you was very easy
My experience with you was very easy , and explained in understanding language by Isabel in your Chatham branch 10/10 well done Iasabel , deserves a bonus , dealt with understanding and patience with an older couple
23. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Brenda,
Thank you for your feedback - greatly appreciated, and I have passed it on to my colleagues at Chatham!
Kind regards.
compassionate & astute manager
Having been away for over a year, I was trying to activate my app at the Woking branch, when a very vulgar female customer directed inappropriate comments at the male manager. He remained dignified, composed and handled it well. It made customers uncomfortable and when I asked if there was something I could do, Mr. Paz Morreale remained calm professional & patient: he explained how he saw the situation with compassion towards all. Truly impressed.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Yorkshire Building Society
Hello Miss H,
I am sorry to hear you had to endure what must have been a very unpleasant occurrence, but thank you very much indeed for your feedback. I have forwarded your message to Paz's area manager - I am sure they will be delighted to see this.
Kind regards.
Easy to use website
Easy to use website, but app depends on having a customer number that is meant to be posted to new clients- although in my case it was not explained or actually received. I eventually got my number on the phone.
18. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Ron,
Thank you for your feedback, which is appreciated, and has been passed on.
Kind regards.
Mobile app is terrible
Mobile app is terrible, been a customer over 34 years but taking my ISA elsewhere 😡
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Yorkshire Building Society
Hello Stephen,
Thank you for your feedback and I am sorry you feel this way - if you could be more specific about the issues, we would be glad to here from you again.
Kind regards.
Very helpful staff
29. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Victoria,
Thank you for your feedback.
Kind regards.
Besvarelse fra Yorkshire Building Society
Hello Sam,
Thank you for your positive feedback.
Kind regards. 🙂
Professional and helpful
Professional, helpful staff and, importantly, has an office in the town centre.
13. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards.
Spoke to a very helpful lady who…
Spoke to a very helpful lady who explained everything very thoroughly to me and answered all my questions. The building society also feels very personal and efficient. I would recommend.
22. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Sue,
Thank you for your positive feedback.🙂
Kind regards.
new account opened easily
The woman in the Aylesbury branch was so helpful. I wanted to close an old account and put some of the money into a higher rate savings account. She took care of all of it for me, closed the old account and talked me through opening the new savings one. All sorted in one visit. Thank you.
17. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Sue,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Really appreciated the assistance.
Really appreciated the assistance.
Professional friendly and courteous.
14. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Mary,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Quick
Quick, efficient, easy to understand my requirements.
The whole process was enjoyable
11. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
The personal touch of the staff
13. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Great customer service.
Great customer service from Yorkshire Building Society staff. I opened an easy access cash ISA. It was easy to open. I booked an appointment first as that is the best way forward. I then had plenty of time to go over my application for a cash ISA account. I am happy with the staff and would recommend this building society for their excellent customer service.
20. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for your positive feedback. It is lovely to hear about your recent experience. 🙂
Kind regards.
A simple transfer from another building…
A simple transfer from another building society to yours was a total shambles
13. juni 2026
Besvarelse fra Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Very direct and knowledged
13. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Gary,
Thank you for your positive feedback.
Kind regards.
Good customer service
Good customer service, staff on the phone were quick in answering and efficient in dealing with my problem.
13. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Alan,
Thank you for sharing your positive feedback.
Kind regards.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.