I am elderly and got stuck when setting up a new account online. An employee of YBS patiently talked me through the procedure. I appreciated also the competitive interest rate on the 1 year easy ac... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The company is employing the right people for the job. We have dealt with Josh in the Llandudno branch previously and we're very pleased that our dealings were with Josh again. Josh is both very effic... Se mere
Virksomheden har svaret
As I have told YBS on several previous occasions- it because you do the basics very well. Also your communication are great. But you need to think about how many feed back reviews you send out - I... Se mere
Virksomheden har svaret
I liked the way that it was clear regarding the difference between online and mobile methods for managing my savings. All was clear in this respect unlike most of the banks who seem to insist on me... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Kontaktoplysninger
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Storbritannien
- www.ybs.co.uk
4,7
Fremragende
11 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
21. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Peter,
Thank you for your positive feedback.
Kind regards.
Mobile v Online
I liked the way that it was clear regarding the difference between online and mobile methods for managing my savings. All was clear in this respect unlike most of the banks who seem to insist on me using mobile rather than online methods. I ended up ditching them in frustration and settled for the YBS instead; it also has a decent interest rate and flexibility for mobility of my savings. Well done YBS
29. juni 2026
Besvarelse fra Yorkshire Building Society
Hello!
thank you for your feedback - much appreciated!
Kind regards.
Besvarelse fra Yorkshire Building Society
Hello!
Thank for your feedback which is greatly appreciated - which branch or agency did you visit? I would love to pass on your comments!
Kind regards.
Besvarelse fra Yorkshire Building Society
Hello Robert,
Thank you for your feedback - much appreciated!
Kind regards.
Besvarelse fra Yorkshire Building Society
Hello!
Thank you for your feedback, which is greatly appreciated>
Kind regards.
Terrible customer service
Terrible customer service. I have reported them to the FCA and FOS as they have effectivelly paid Trustpilot to Not Published my genuine experiences.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Round 2 of incompetence
Went through hell in May getting the app to work but does now
I made an official complaint due to the useless standard replies I got in May and they decided with two hours notice today to give me a phone call with a two hour waiting window
I am very busy today and no time to negotiate a call centre etc.
I leave a written message on the site which only stays open for a couple of minutes and logs me out, so have that interruption as well. Telling them not to call me
Guess what? I got another phone call and another standard message that says eff all useful. Ignoring everything I said
As soon as my accounts mature I am dumping this antiquated company
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Yorkshire Building Society
Hello Caroline,
Thank you for your feedback which has been passed on.
Kind regards.
Very pleased with experience,
Very pleased with experience,
Staff courteous and helpful
Easy to open an account and service is just what I wanted
1. juli 2026
Besvarelse fra Yorkshire Building Society
Hello James,
Thank you for your feedback, which is greatly appreciated - can you tell us which branch or agency you visited? We would love to pass on your comments!
Kind regards.
Excellent service
20. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Paul,
thank you for your feedback, which is much appreciated!
Kind regards.
Very helpful and informative phone call
Very helpful and informative with all information given in a clear way which was easy to understand.
Friendly and polite in a way that made me feel valued.
The Doncaster Branch of YBS have been most welcoming.
27. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Pauline,
Thank you for your feedback - could you tell us which branch or agency you visited? I would love to pass on your comments!
Kind regards.
Girl was really helpful and everything…
Girl was really helpful and everything went without a hitch
20. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Brian,
Thank you for the feedback which is greatly appreciated - did you visit a branch? If so, please let us know which one! We would love to pass on your comments.
Kind regards.
Easy applying to join
Applying to join, and completing all details required was simple and easy.
23. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Graham,
Thank you for your feedback - greatly appreciated!
Kind regards.
Excellent service
Excellent service, on time takeover of an ISA, professional support and guidance throughout
20. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Paul,
Thank you for your positive feedback.
Kind regards.
App was good
App was good, called into local agency for advice and they were helpful and friendly
27. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Gordon,
Thank you for sharing your positive feedback.
Kind regards.
Besvarelse fra Yorkshire Building Society
Hello Sheila,
Thank you for your positive feedback.
Kind regards.
Very helpful
20. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for your feedback.
Kind regards.
The person dealing with my enquiry…
The person dealing with my enquiry opening accounts was very helpful and explained everything fully and very knowledgeable
27. juni 2026
Besvarelse fra Yorkshire Building Society
Hello John,
Thank you for your positive feedback.
Kind regards.
Happy with YBS mortgage process
The mortgage application was straightforward and quick. Customer service was good. Overall I had a good experience with the process.
26. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Joe,
Thank you for sharing your positive feedback regarding your recent mortgage application.
Kind regards. 🙂
Superb Young Man who dealt with Us.
21. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for your positive feedback.🙂
Kind regards.
Very easy to set up and manage savings…
Very easy to set up and manage savings account.
19. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.