Very helpful and informative with all information given in a clear way which was easy to understand. Friendly and polite in a way that made me feel valued. The Doncaster Branch of YBS have been mos... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I called into the Haywards Heath branch by chance and ask if they knew where Halifax building society was, the gentleman apologised that they have closed but I could go to Lloyds bank and they shou... Se mere
Virksomheden har svaret
Just had a lovely call from my local branch welcoming me to YBS. What a refreshing change from the diabolical service from my own bank and the faceless interactions with other banks and financial ins... Se mere
Virksomheden har svaret
Welcome phone call shortly after opening account. Never had that before! Transfer of ISA from Fidelity done quickly with regular updates. All adds up to a feeling I’m dealing with people who know w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Kontaktoplysninger
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Storbritannien
- www.ybs.co.uk
4,7
Fremragende
11 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Yorkshire Building Society
Hello Stella,
Thank you for your positive feedback.
Kind regards.
Have opened a savings account with…
Have opened a savings account with little difficulty and can make transfers online. Just suits my needs. Also received excellent informative emails from YBS.
19. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Roger,
Thank you for your positive feedback.
Kind regards. 🙂
Besvarelse fra Yorkshire Building Society
Hello Roger,
Thank you for your positive feedback.
Kind regards.
Spoke to Fletcher at ybs
Spoke to Fletcher at ybs, he said that it would take 7 days to sort the transaction. Fletcher phoned me today to say it was sorted this morning in less than 24 hours. Always dealt with in a professional manner.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Yorkshire Building Society
Hello lizyb,
Thank you for your feedback for my colleague - I have fed this back to his manager, who will be delighted to see it!
Kind regards.
Easy to open an account and activate
18. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Lynda,
Thank you for your feedback - greatly appreciated!
Kind regards.
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for your feedback - much appreciated.
Kind regards.
Besvarelse fra Yorkshire Building Society
Hello Richard,
Thank you for your positive feedback.
Kind regards. 🙂
Helpful visit to the Bury branch
Due to not being able to access my account via the app and wanting to transfer money from one ISA to another I had to visit the branch. A very helpful man did this for me so for this I gave 5 stars but regarding the app I still cannot access my account so for that I would give the app 1 star.
24. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Susan,
Thank you for your positive feedback regarding your branch visit.
I am sorry to hear about the issues you were experiencing on the app. Hopefully these issues have now been resolved. If experience any further issues when accessing your app please call us on 0345 1200 100 so we can help you with this.
Kind regards.
access to real staff who help and are friendly
Opening the account and transferring money were not so too difficult but being able to talk to a real person helped a lot in the process.
24. juni 2026
Besvarelse fra Yorkshire Building Society
Hello John,
Thank you for haring your positive feedback.
Kind regards. 🙂
Everything about the experience -staff…
Everything about the experience -staff /service /accessibility Thank you.
24. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Liz,
Thank you for sharing your positive feedback.
Kind regards. 🙂
Really good customer service
Really good customer service, efficient and very informative
17. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards.
My question regarding account setup was…
My question regarding account setup was promptly resolved.
17. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Jonn,
Thank you for your positive feedback.
Kind regards
Very good service
Very good service. Helpful as I’m useless with technology and they were very patient. If I could give more stars I would.
23. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Mike,
Thank you for your feedback. 🙂
Kind regards.
My experience with you was very easy
My experience with you was very easy , and explained in understanding language by Isabel in your Chatham branch 10/10 well done Iasabel , deserves a bonus , dealt with understanding and patience with an older couple
23. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Brenda,
Thank you for your feedback - greatly appreciated, and I have passed it on to my colleagues at Chatham!
Kind regards.
compassionate & astute manager
Having been away for over a year, I was trying to activate my app at the Woking branch, when a very vulgar female customer directed inappropriate comments at the male manager. He remained dignified, composed and handled it well. It made customers uncomfortable and when I asked if there was something I could do, Mr. Paz Morreale remained calm professional & patient: he explained how he saw the situation with compassion towards all. Truly impressed.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Yorkshire Building Society
Hello Miss H,
I am sorry to hear you had to endure what must have been a very unpleasant occurrence, but thank you very much indeed for your feedback. I have forwarded your message to Paz's area manager - I am sure they will be delighted to see this.
Kind regards.
Easy to use website
Easy to use website, but app depends on having a customer number that is meant to be posted to new clients- although in my case it was not explained or actually received. I eventually got my number on the phone.
18. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Ron,
Thank you for your feedback, which is appreciated, and has been passed on.
Kind regards.
Mobile app is terrible
Mobile app is terrible, been a customer over 34 years but taking my ISA elsewhere 😡
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Yorkshire Building Society
Hello Stephen,
Thank you for your feedback and I am sorry you feel this way - if you could be more specific about the issues, we would be glad to here from you again.
Kind regards.
Very helpful staff
29. juni 2026
Besvarelse fra Yorkshire Building Society
Hello Victoria,
Thank you for your feedback.
Kind regards.
Besvarelse fra Yorkshire Building Society
Hello Sam,
Thank you for your positive feedback.
Kind regards. 🙂
Professional and helpful
Professional, helpful staff and, importantly, has an office in the town centre.
13. juni 2026
Besvarelse fra Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.