I returned an item due to poor sizing. I followed the returns instructions. However this was not processed until I chased it up 2 weeks later. I had to provide a proof of postage / delivery before t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Awful product - awful custormer service. Beware of this firm. Bought a cantilever parasol. Initially it looked lovely but It broke within two weeks. Probably used 3 times. Metal part snapped in half a... Se mere
Purchased quite a few times off xs-stock. Always receive correct items, all cheap and in excellent condition. Items are well packaged and despatched quickly. Never had a problem with any of my orders... Se mere
Virksomheden har svaret
I ordered a jewellery box a dog toy and some cleaning pads and every item was excellent especially the jewellery box, the quality was really lovely, its a small one perfect for my 8 year old neice. Ap... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Let us introduce ourselves. We're a family run business based in Irvine, Ayrshire. That's on the west coast of Scotland. You know, the place where it only rains for 364 days of the year. Anyway, hello and welcome! I suppose you're wondering who we are though rather than where we are. Am I right? Let me start off by telling you that the company has two different parts. First part... xs-stock-shop.jpg We've got a huge discount store based in the heart of Irvine - it's one of those giant warehouse-style shops with everything in it but the kitchen sink. Actually, we might even have one of those somewhere now that I think about it… Our shop measures about 25,000 sq. ft. which is pretty big. To put it into perspective that’s the same as around 915 Nissan Micras! Or 32 T-Rex! Or even 4166 Golden Retrievers! (Before you ask it’s a no, I’ve asked my wife and I’m 100% not allowed 4166 Golden Retrievers. Or a T-Rex). If you’re from Irvine or know it well, our shop is in the old B&Q building. We've been here selling top branded items at discount prices since way back in October 2000, time definitely flies. There's a large seasonal section in the shop that keeps our customers coming back too. It changes from the garden & outdoors to Halloween to Christmas throughout the year. Also, I've got to mention, we just love Halloween here at XS. Our shop is the only place to be at that time of year. You won't find a bigger range of costumes, accessories and party decorations anywhere else. But all that shopping is hard work, isn’t it? We know that, so we've even managed to squeeze a little café in so you can take a break mid-shop! The café’s a big hit with our regulars and it serves up the tastiest lunches, snacks, teas, coffees and my personal favourite…home baking! If you're watching your figure you can still eat here, but the cakes may be too much temptation for you. Julie Hodge runs the shop with her team today. Now... Julie is one of our Directors and married to Adrian, that’s me. I’m the Managing Director and Douglas is my Dad and a Director too. Try and keep up. Family structures can be complex. Second part... xs-stock-whouse.jpg We've got an online business too. I'm being a bit modest when I say it that way. It maybe sounds like we run the online business from the car park at the shop… The reality couldn't be further from that - we’ve actually got two huge warehouses in Irvine's Riverside Business Park which my dad and I run together. There are over 20 staff members here doing everything you can imagine like picking and packing orders, customer service, creating content for the web and more! We like to think of ourselves as one big happy (and slightly crazy) family, and whether you shop with us all the time or have never visited our store or placed an order with us yet - welcome to the world of XS Stock!
Kontaktoplysninger
3 Brewster Place, Riverside Business Park, KA11 5DD, Irvine, Storbritannien
- 01294 204004
- support@xs-stock.co.uk
- www.xs-stock.co.uk
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered a pair of slipper boots for a…
Ordered a pair of slipper boots for a family member, on Thursday and would be with me on Saturday, had them Friday afternoon.
Amazing service will definitely use them again.
I would not recommend! BE AWARE
I would not recommend this company. I would advise not to order from the site or from Amazon. Meant to receive an order by yesterday. I have sent so many emails and advised delay parcel force. But really my parcel was still sitting at the warehouse. Amazon requested them to refund my money but straight out ignored it and amount of times I have asked for my money back but said its been sent just refuse delivery and we refund you. They clearly don't read emails properly. Company is a joke... Waste of time ordering from this place not reliabls

Besvarelse fra XS-Stock.com Ltd
Efficient company to deal with.
Have to say I've order from them a couple of times and all good in the quality of the goods sent. The last time I was a little disappointed as one item came and somehow had the wrong thing in the box. They where very good and was easy to return all free of charge. My only disappointment was the fact they told me to put a note inside with the problem and whether I wanted the goods refunded or replaced with the correct item. I asked for a replacement and they decided to refund me even though they have it in stock.
Purchased 2x Globber Scooters
Purchased 2x Globber Scooters, they were dispatched the next day and arrived the day after, amazing service and products, I would not hesitate to use again, thank you for such an easy pleasant transaction, I will always check your website now when I am searching for online purchases in the future.

Besvarelse fra XS-Stock.com Ltd
Trying to get an answer from this…
Trying to get an answer from this company is like trying to get blood out of a stone. They tell you what you already know and need prompting to get an accurate answer from them.
Their website information is also very iffy, no times for last courier delivery. If I had have known that they had a last order time of before 11am for receipt of orders in time for new year I would've purchased the item earlier. Instead their information states quite clearly that orders by 2pm for same day shipping for next day service, they have not amended this for Xmas times. You are led to believe they are able to still meet this postage commitment. Very poor.
A company to avoid if you need accurate delivery information.
EDIT:
Response to reply of 11-1-19
Wow - "I am investigating a real-time delivery estimator addition for our website" - lol what Jargon. You could just pop a module up to indicate delivery dates for Xmas. I mean you use a content management ecommerce package from bigcommerce, I am sure each module has an unpublish/publish dates and times.
Your weekly deal has a timer and is no doubt automatically changed. I think you spent more time on your sound bite phrases that it would've taken to create a module and publish it.

Besvarelse fra XS-Stock.com Ltd
Wide variety and good prices
I bought a variety of items which were well priced, dispatched quickly and arrived in perfect condition despite two items being very fragile. The packaging was good although wasn't boxed but in large blue bag. Didn't have to contact them for anything so can't comment on aftersale service.

Besvarelse fra XS-Stock.com Ltd
Sells very cheap merchandise made…
Sells very cheap merchandise made poorly. Even when it arrives in broken condition, they won't refund. They expect you go through all of the hassle of repackaging and posting back the broken item before they will replace or refund. Who wants to go through that hassle for an item that costs £10? I sent them pictures of the broken item fresh out of the box and they still didn't offer to give a refund or send a new piece, even knowing that any return effort would not be completed before Christmas, and it was a Christmas decoration! Don't waste your time and money with this online junk shop.

Besvarelse fra XS-Stock.com Ltd
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