From an initial enquiry about colour availability to delivery and assembly, the whole process was faultless. We are so happy with our new bed, it looks awesome. If you are hovering about taking the pl... Se mere
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Se, hvad kunderne siger
Outstanding quality. Excellent communication from the staff. British made bed. Beautiful choice of beds. I can't complement this company enough. I love my new bed, and it has been admired by... Se mere
I'm very pleased with my lovely Sophie bed, delivery was perfect and communications were second to none. I was prompted to buy from Wrought Iron & Brass Bed Company, following my daughter's very... Se mere
Virksomheden har svaret
I don't usually write reviews, but I am so impressed by the quality and service from this company, the gods would damn me if I didn't. Thank you for this beautiful heirloom quality bed and for your ex... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
From our Norfolk workshop near King’s Lynn, we craft refined iron and brass beds paired with British-made, traceable British wool mattresses. Every frame is shaped, welded, and finished by hand, then protected with a durable, perfectly applied powder coat. Our mattresses utilise hand-teased British wool and genuine hand-stitched sides to provide poised edge support, cool breathability, and quietly reliable longevity. Provenance lies at the heart of everything we produce. We source wool directly from British farms and verify its journey from pasture to workshop—an approach recognised with the Made in Britain 2024 Supply Chain Excellence Award, alongside a shortlisting for the 2025 Wool Innovation Award and the 2025 Made in Britain Excellence in Procurement. We are also proud holders of a Royal Warrant. Visit our Dersingham showroom to experience the full collection of our handcrafted bedframes and mattresses. Quality, authenticity, and calm, restorative sleep: this is what we stand for.
Kontaktoplysninger
5 St Nicholas Court, PE31 6GZ, Dersingham, Storbritannien
- 01485 542516
- showroom@wroughtironandbrassbed.co.uk
- www.wroughtironandbrassbed.co.uk
4,5
Fremragende
44 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quality personal service
It makes such a pleasant change to be able to support an English producer of quality merchandise &, in theses days of bots, AI, algorithms etc to receive a personal service. Can’t fault the order process, product manufacture, communication, delivery & installation.
19. maj 2026
Uopfordret anmeldelse
Our new bed.
From an initial enquiry about colour availability to delivery and assembly, the whole process was faultless. We are so happy with our new bed, it looks awesome. If you are hovering about taking the plunge, just do it. The product and service are wonderful. Thank you.
8. maj 2026
Uopfordret anmeldelse
Outstanding quality
Outstanding quality. Excellent communication from the staff. British made bed. Beautiful choice of beds.
I can't complement this company enough. I love my new bed, and it has been admired by all my visitors.
The delivery service was prompt, communication on arrival was amazing. The men up assembled my bed had excellent manners.
6. maj 2026
Uopfordret anmeldelse
Good product and delivery
We are very pleased with our new bed - it was exactly what we hoped it would be. Also, the delivery staff were very careful when carrying the parts upstairs and assembling them.
22. april 2026
Uopfordret anmeldelse
I don't usually write reviews
I don't usually write reviews, but I am so impressed by the quality and service from this company, the gods would damn me if I didn't. Thank you for this beautiful heirloom quality bed and for your excellent, friendly, and flexible service. Wrought is excellent!!!
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Thank you, Mr and Mrs Wallace, for your kind words and thoughtful review. We’re especially grateful that you highlighted the bed’s heirloom quality—creating pieces built to last and cherished for generations is at the heart of what we do. It means a great deal to know that both the craftsmanship and the service made such a positive impression on you.
Best wishes
Harry
Excellent company and service
I have not long had my bed ‘Grace’ delivered.
It is a wonderful bed to look at and fits nicely in my loft space.
I chose ‘Grace’ because it wouldn’t overwhelm the space I had.
The service I received from beginning up until delivery and assembly has been fantastic.
I cannot fault one part of your service to me.
The delivery team were really friendly and helpful.
I would recommend you to anyone who is looking for a great bed and perfect service.
Once again thank you for being so brilliant, from the members of your team who I spoke to on the phone, the people who made the bed, and the delivery and the assembly team.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Thank you, Susan, for your wonderful review. We’re so pleased to hear that Grace fits beautifully into your loft space and that it was the perfect choice for your needs.
It’s especially meaningful to know that every stage of your experience—from your initial conversations with our team through to delivery and assembly—met your expectations. We’ll be sure to pass on your kind words to everyone involved, including our makers and delivery team.
Your recommendation truly means a lot to us. Thank you again for your support and for taking the time to share your experience.
Best wishes
Harry
Bertie Brass bed- excellent
From the process of choosing the bed to delivery and installation the company and product was excellent. I was anxious about buying such an expensive item online, as we were too far away to visit the showroom, but I was not at all disapointed. I rang the company to check on particulars, such as recommended mattress for the bed choice and our sleep preferences. They were helpful and totally correct in their recommendations. Communication with the company has been excllent through to delivery. Given how expensive beds are, even basic Ikea type versions, I feel that this product wasn't much more and the money we invested has brought us lasting quality.
Highly recommend!
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Thank you, Suzanne, for your thoughtful and detailed review. We completely understand the hesitation around purchasing such an important piece online, so it’s especially rewarding to hear that your experience gave you confidence every step of the way.
We’re delighted that our team could guide you to the right choices, from bed design to mattress recommendations, and that everything proved to be just right for your needs. It’s also wonderful to know that you feel the investment has delivered lasting quality—that’s exactly what we aim for.
Your recommendation means a great deal to us. Thank you again for your trust and support.
Best wishes
Harry
A quality product
We were looking to replace our bed and came across this company online.We liked that it was british made.The bed was delivered quickly and we have not been disappointed.Its solid and looks perfect in our room.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Thank you, Jill, for your lovely review. We’re so pleased you chose us when searching for a British-made bed and that it has lived up to your expectations.
It’s wonderful to hear that you’re happy with both the quality and how perfectly it fits in your room. We hope it brings you comfort for many years to come.
Best wishes
Harry
Perfect Purchase
We purchased the “Sophie” design bed frame and it fits into our bedroom really well. The mattress is super comfortable and we are very satisfied customers.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Thank you for your kind review. We’re delighted to hear that the Sophie bed fits so well in your bedroom and that you’re enjoying the comfort of your mattress.
It’s wonderful to know you’re such satisfied customers—your feedback means a great deal to us. We hope you continue to enjoy your bed for many years to come.
Best wishes
Harry
Trouble free experience
Good communication from the moment first contact made. Order process and then follow up all good. Delivery and installation team first class
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Thank you, Avril, for your kind review. We’re so pleased to hear that you experienced good communication from the very first contact, and that the ordering process and follow-up met your expectations.
It’s especially great to know that our delivery and installation team made such a strong impression—we’ll be sure to pass along your feedback to them.
best wishes
Harry
Great bed, well made
Really well made bed, delivery and putting it together was excellent. Thanks!
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Thank you, Jack, for your lovely review! We’re so pleased to hear you’re happy with the quality of your bed and that the delivery and assembly went smoothly.
It really means a lot to us that you took the time to share your experience. We hope you enjoy your bed for many years to come.
Best wishes
Harry
Fabulous service and a fabulous bed!
I'm very pleased with my lovely Sophie bed, delivery was perfect and communications were second to none.
I was prompted to buy from Wrought Iron & Brass Bed Company, following my daughter's very positive experience with this company. She purchased her single bed from them fifteen or so years ago, it would seem that their high standards haven't changed over time.
Thank you to Nikki and her team for all their hard work.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Thank you so much for taking the time to share this—it genuinely means a lot. Knowing that your experience has echoed your daughter’s from all those years ago is incredibly special to hear. We’ve always cared deeply about maintaining our standards, so that continuity really matters to us.
I’m so pleased you’re happy with your Sophie bed and that everything—from communication to delivery—felt just right. Your kind words about me and the team truly mean a great deal, and I’m very grateful you mentioned us.
Thank you
Nikki
Outstanding customer service and product
Amanda, Harry and Nikki were incredibly patient and supportive throughout the entire ordering process, especially when it came to helping me choose the right bed frame and colour to match my specifications. Their guidance was personalized and never rushed. I felt like they really cared about helping me make the right choice.
They went above and beyond, and their genuine kindness made the whole experience so much more enjoyable. I’m absolutely delighted with my Grace bed frame, and I truly appreciate the exceptional service I received. I highly recommend the Wrought Iron & Brass Bed Co. to anyone looking for excellent customer service, high‑quality products, and great workmanship and design.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Thank you so much, Milly, for such a thoughtful and generous review. It really means a lot to hear how supported you felt throughout the whole process.
Amanda, Harry and I are so pleased we could help you find the right combination for your space—it’s important to us that every decision feels considered and never rushed, so your words truly resonate. I’ll make sure to share your kind feedback with them both.
I’m delighted that you’re so happy with your Grace bed frame, and we’re all very grateful for your recommendation. Thank you again for your trust in us.
Best wishes
Nikki
Fantastic customer service and a…
Fantastic customer service and a wonderful British made product. Absolutely delighted with every aspect.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Hi Richard,
Thank you so much for your wonderful review.
We’re absolutely delighted to hear how pleased you are with both the service you received and your British-made bed.
It truly means a great deal to our family team to know that every aspect of your experience met your expectations. We hope you enjoy many years of comfort and great sleep.
Warmest thanks again for your support.
Harry & the Wrought Iron and Brass Bed Co. team
Lovely iron bed and great customer service
We've just bought the black Sophie bed in kingsize. The company were great to deal with throughout. Good, clear communication, and everyone was really helpful and friendly. The bed looks beautiful and the build quality is fantastic so I don't think we'll need the lifetime guarantee! The delivery team were great - we've got a small cottage and tricky stairs. They were careful and managed it easily. All in all a great experience.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Hi Alison,
Thank you so much for your lovely review. We’re absolutely delighted to hear how pleased you are with your Sophie bed and with the service you received from our team throughout.
It’s wonderful to know the delivery team were able to manage the tricky access at your cottage with care — we’ll be sure to pass on your kind words to them.
We truly appreciate your support and hope you enjoy many years of comfort and beautiful sleep in your new bed.
Warmest thanks again,
Harry & the Wrought Iron and Brass Bed Co. team
Really good
Really good, fast and gracious installation and delivery. Really good customer care before delivery and after delivery. Really good product!
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Thank you so much for your kind review, Carol!
We’re delighted to hear you were happy with the installation, delivery, and customer care both before and after delivery. It really means a lot to our team to know you’re pleased with your product.
We truly appreciate your support and hope you enjoy it for many years to come!
Scammers
I am writing this to warn other businesses about this company. They currently owe us a lot of money for the shipping costs which they refuse to pay, despite receiving perfect service from us.
We handled three separate shipments for them to Hong Kong, Canada, and the USA. Every single shipment was delivered on time, safely, and without any damage or delays. We have documented proof of delivery and all communication was confirmed via email, yet they continue to ignore payment terms.
We have since discovered through Creditsafe that this appears to be their standard operating procedure. They have registered multiple companies under the same name and address. Every time they accumulate County Court Judgments, they dissolve the company to avoid paying freight forwarders and suppliers, only to start again.
Do not be fooled by any new trading accounts that appear "clean"—this is a pattern of behavior.
We are currently taking formal legal action to recover our funds. I strongly advise any business considering working with them to look into their dissolved accounts and financial history before proceeding.
"It is important to note that my previous reviews were only temporarily removed because this company repeatedly reported them. I only discovered this weeks later, at which point I contacted Trustpilot directly and provided comprehensive evidence—including proof of delivery and communication logs—to verify my claims.
Following a thorough review of my evidence, Trustpilot has republished my review. Despite the company’s ongoing and aggressive attempts to have this information taken down, the facts remain verified and the review stands. I have everything to back up these claims, and I am leaving this here as a warning to other suppliers about their patterns of behavior."
20. august 2025
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
We take all feedback seriously; however, we would like to clarify that this review has not been left by a retail customer but by a logistics company previously engaged to ship goods to our overseas customers.
Several versions of similar reviews from this reviewer have previously been removed by Trustpilot due to factual inaccuracies and the inclusion of sensitive information relating to personal customer details.
The matter referred to in this review was initially subject to legal action. Following discussions between both parties, formal legal proceedings were stepped down, and the parties mutually agreed to enter mediation after an acknowledgement that responsibility for aspects of the situation was shared. The matter, therefore, remains ongoing and under formal mediation with legal representation on both sides, which limits what we can publicly disclose.
For transparency, our experience differed significantly from what is described:
• The USA shipment was separated during transit and arrived damaged, requiring replacement parts to be dispatched and a member of our team to travel to the United States to carry out repairs.
• The Hong Kong shipment was collected and delivered later than agreed, resulting in us providing financial compensation to our customer.
• The Canada delivery was attempted on a date when the end customer was not present, despite prior communication regarding availability.
These issues form part of the ongoing mediation process, during which responsibility and resolution are being formally reviewed. We remain committed to resolving this matter professionally and fairly.
We are happy to answer any genuine customer questions and encourage readers to consider our wider body of verified customer reviews when forming an opinion about our business.
As mediation is ongoing, we will not comment further until the process has concluded.
Update:
Since our previous response, the reviewer has amended their comments. We would therefore like to provide additional clarification for transparency.
We hold written confirmation from Trustpilot stating that a previous version of this review was removed after the reviewer declined to amend content that had been reported as defamatory and inaccurate.
Trustpilot confirmed to us:
"We reached out to the reviewer to ask them to consider editing or deleting the content you highlighted. Since the reviewer hasn't updated their review to edit or delete this content, we've removed the review from your profile page."
For clarity, the removal was not the result of repeated reporting but followed Trustpilot’s own review process and moderation decision.
The commercial dispute referenced remains subject to ongoing mediation following both parties agreeing to step down formal legal proceedings and address matters through a structured resolution process. As such, many of the claims being presented publicly are disputed and form part of that mediation.
We strongly refute statements suggesting a pattern of behaviour regarding company structures, financial conduct, or supplier relationships. These assertions are inaccurate.
We remain committed to resolving the situation professionally through the agreed legal channels rather than through public commentary.
We encourage readers to consider our extensive verified customer feedback, which reflects the genuine experiences of our customers over many years of trading.
As mediation is ongoing, this will be our final public update on the matter until the process concludes.
Service excellence all round
I was already aware of the Wrought Iron and Brass Bed Company and we followed up a discussion with Harry on the company's stand at Burghley Horse Trials last September with a late 2025 visit to the company's showroom in Dersingham. We bought two of the company's top of the range Signature 1 mattresses for our home and holiday home. Delivery arrangements were made - communication was excellent - and duly took place. Delivery to our tiny holiday home cottage was always going to be difficult due to the stair configuration. However, James and Donatas were excellent and persevered. It was their last delivery of a long day - delivery to our home was their first one eight hours previously. Now we can sleep peacefully on two beautifully handmade mattresses at our two properties. People buy from people and this was an excellent company to deal with promising good old fashioned personal service. Well done.
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Thank you very much for taking the time to leave such a thoughtful review.
It was a pleasure meeting you at Burghley Horse Trials and then welcoming you to our Dersingham showroom — we’re delighted you chose our Signature 1 mattresses for both your home and holiday cottage.
We’re especially pleased to hear that communication and delivery went smoothly, and we will make sure your kind comments are passed on to James and Donatas. They will be thrilled to know their efforts, particularly at the end of a long day and in a challenging delivery setting, were appreciated.
Your words perfectly capture what we strive for — traditional craftsmanship combined with genuine personal service. Thank you again for your support, and we wish you many years of peaceful and comfortable sleep in both homes.
A beautiful bed from a company that cares.
Excellent customer service from initial enquiries through to delivery - and a beautiful bed too!
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Thank you for your lovely review, Lisa! We’re delighted to hear you were happy with the service from your initial enquiry right through to delivery, and that you’re enjoying your beautiful new bed. We truly appreciate your support and hope you enjoy many comfortable nights ahead!
Can't really fault this company
Can't really fault this company, from our initial phone call enquiry regarding some more detailed measurements of the bed to the final deliver.
We were kept fully informed by either phone call or email of the progress, delivery date etc. ALL the staff we dealt with super friendly and willing to assist with any request. A pleasure to do business with. Many Thanks.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wrought Iron & Brass Bed Co.
Thank you so much for your lovely feedback — it really means a great deal to us. We’re so pleased to hear that your experience was smooth from your first enquiry right through to delivery, and that our team were able to help with everything you needed along the way.
We truly believe buying a bed should be an enjoyable and personal experience, so it’s wonderful to know you felt well looked after. It was an absolute pleasure to assist you, and we hope you enjoy many comfortable and restful nights ahead. Thank you again for choosing us!
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