Wren Kitchens Anmeldelser 

I chose Wren expecting a professional service from a well-established company. Unfortunately, my experience has been extremely frustrating.

My kitchen was delivered on 17 August, but problems with the design and measurements quickly became apparent. The positions of the electrical sockets and heating pipes were recorded incorrectly, while some sockets were completely missed from the design. This caused problems with the cabinets during fitting and has resulted in additional fitting charges and material costs for me.

To make matters worse, my kitchen is still unfinished.

I have contacted Wren customer services multiple times and, on every occasion, waited 40 minutes or more just to get through. I also feel that my concerns have not been properly listened to or that sufficient responsibility has been taken for the problems.

I would advise people to think twice before buying a kitchen from Wren. If you are considering ordering, check every socket, pipe position and measurement yourself before proceeding.

I understand that issues can happen during a kitchen installation, but I expected better communication and support from a company of Wren’s size. This has been a very frustrating experience and, unfortunately, not the standard of service I expected from Wren.

After my Wren install has been cancelled last minute at the end of July and a week of phone calls back and forth and no new install date in sight, we have agreed a refund for an installation fee as I was lucky enough to find a private installer to sort my kitchen quickly. I was very clear to Wren that the time was of huge importance to me as I had no cooking facility, tap or electric in the kitchen due to a bigger project. And with the family to feed the lack of the above proved and still proving challenging. My kitchen cabinets are installed, but the cancellation of install from Wren had a knock on effect on the remaining work and things got delayed due to holidays. I had to pay my private installer however to date I have not received a refund and it has been almost 3 weeks since that agreement. After spending many hours in calls and sending multiple emails I still don't know when my money will be in my bank account. Last Friday I was told they would check with their accounts and give me a call back but no one has called as yet. So I called again today and after 1 hr an 10min wait I got to someone in supply only team to find out that I could not hear them.. so I had to disconnect and nobody gave me a call back. All I need is a refund in my bank account. Customer service is poor and looks like nobody cares that I have gone through a lot of stress, time waste on calls and emails and nobody cares that there is no sign of a refund. Also Wren quartz ream came in to measure for the worktops but due to the delays and no connected cooker and a cabinet next to it, they could not measure. So this means arranging another visit from them and more delays with completion of the kitchen, by more than a month. It is fair to say I have not had very good customer experience with Wren, and only giving 2 stars instead of 1 because of the delivery guys who were timely, polite and very careful with the cabinets.

Wow !! I can’t believe what lovely people Wren has working for them.
Today I had a couple of phone calls from Olivia. Olivia was very clear and polite over the phone. We discussed my replacement order and arranged a delivery date at my convenience. She explained the process very clearly and followed up from our conversation with an email , which is exactly what Olivia had said she would do. I was also given the option to contact her again if I needed further assistance. The service I have received has been second to none , my next kitchen will definitely be from Wren. Fantastic service !!

R Finke who installed our quartz countertop today was great and very patient with my mum who is disabled and explained everything clearly for her to understand properly.

Wren Wardrobe and Kitchen measuring Service.
Jon Griffith’s was Punctual, polite, knowledgeable and efficient.

Very helpful. Great customer service.

​I had an absolutely fantastic experience with M. Mccarthy from Wren Kitchens. From start to finish, the communication was excellent. M. Mccarthy was incredibly friendly while remaining completely professional, making the whole process brilliantly efficient. Highly recommended!

Jon Griffiths was very friendly and professional. Happy to work around the chaos of an evening with young children around. He was done in an hour and got on with the measurements in a respectful manner. Thank you

Lexi handled my query quickly and efficiently. Great service.

Lee Albrow rang to let us know he was on his way. Arrived when he said he would. He was professional and helpful.

C Tulip came to measure our kitchen and utility room. He arrived on time and was very helpful and professional

UPDATE – I wish the story had ended there. It didn’t.

After I originally posted this review, I was contacted on 17 July by Mr Taylor from Wren Customer Service. He told me not to worry and reassured me that my problems would be resolved.

I wanted to believe him.

And, to be fair, after that call the replacement worktop was brought forward from 29 July to 22 July.

But unfortunately, that was nowhere near the end of our problems.

Our kitchen was finally completed on 26 August.

Yes — you read that correctly.

We lived without a properly functioning kitchen for two months and one week.

For a kitchen that cost us approximately £15,000.

Think about that for a moment.

For over two months, we couldn’t use our kitchen properly. We couldn’t finish the rest of our flat because everything was being held up by the unfinished kitchen. Boxes and belongings were piled up in our living room. We were spending money on Uber Eats and other food because we couldn’t cook normally.

And the financial cost was only part of it.

The stress, frustration and disruption to our lives were enormous.

Then came the final installation attempt.

The contractors sent by Wren caused even more problems.

We discovered that we had been sold one extra sheet of splashback material that we didn’t need. The measurements and planning were supposedly done by Wren, so I still don’t understand how this happened.

The glass panel behind the cooker was also the wrong size and didn’t fit.

Several cabinets were damaged during the process and had to be repaired/reworked.

And then, unbelievably, when one of the final panels was being installed, instead of using the appropriate grey silicone, we were told afterwards that white silicone had been used without even asking us.

When the panels were being installed, nails were also put through the top, damaging one of the cabinets.

The damage was so significant that I am now going to have to replace that cabinet. To do that properly, a large part of the kitchen will have to be dismantled again.

At this point, my partner had simply had enough.

After everything we had already been through, he told the installers that we did not want anyone from Wren returning to our home.

We had reached our limit.

The flooring was also damaged. We were sent flooring from different boxes, resulting in mismatched pieces, and at one point we even had a grey panel sitting in the middle of the room.

This entire process has been exhausting.

Eventually, we had to hire other people ourselves to correct some of the work. They redid the silicone, repaired the cabinets and fixed the things that should have been done correctly in the first place.

So after paying Wren approximately £15,000, we ended up paying additional money to other professionals to put right problems created during the installation.

This is not what I expected when I bought a new kitchen from a company of this size.

The most frustrating part is that Wren made the whole process look so professional at the beginning. The showroom experience was excellent. The sales process was excellent. We were made to feel that everything would be organised and taken care of.

But when things went wrong, we felt like we were left fighting one problem after another.

Two months and one week without a proper kitchen.

£15,000 spent on the kitchen.

Additional money spent on food, Uber Eats and repairs.

A renovation put on hold.

Our living room filled with boxes.

Damaged flooring.

Damaged cabinets.

Incorrectly sized materials.

Incorrect materials.

Poor finishing.

And an enormous amount of unnecessary stress.

I honestly cannot understand how a company can take this much money from a customer and leave them dealing with this level of disruption.

I know some people may have had good experiences with Wren. Perhaps we were simply extremely unlucky.

But I can only speak about our experience.

And based on what happened to us, I would never buy a kitchen from Wren again.

If you’re considering Wren Kitchens, please do your research and think very carefully about what happens after you have signed the contract and paid your money.

Because our experience taught us a very expensive lesson:

Getting the kitchen sold to you is one thing. Getting it installed properly and getting problems resolved is something completely different.

Please think twice before choosing Wren Kitchens.
you will not be compensated, and you just have to wait.

I was having issues with one of the items on my delivery. Thankfully my query was picked up by Kay - he needed a few days to investigate the matter properly, but kept me informed and called me back to offer an entirely fair and reasonable solution. Appreciate the service provided.

Excellent customer service from branch to after sales. So helpful, knowledgeable and professional and nothing was too much trouble. Doing a kitchen is stressful but the service has been brilliant!
I dealt with Tom in Branch, Emily - Rose, Jordan, Adam and Alex in after sales 10/10

Sam Wright was absolutely delightful with a good sense of humour.He rang to let us know his ETA and was punctual. He introduced himself and looked smart. Friendly and courteous.
Sam explained exactly what he was doing throughout the process. Extremely impressed with him.

Jordan came to measure my kitchen. Asked plenty of questions and was very efficient. Pleasant guy.

C Butler delivered our kitchen quickly and efficiently with minimal disruption. They were in and out within 30 mins and so far all items look to be in perfect condition.

Very professional and efficient. Great knowledge and advice.

Katie, the adviser, was amazing and helped me so much throughout the process. Katie was knowledgeable, professional, and always willing to go the extra mile to answer my questions and provide support. The service was friendly, efficient, and made the whole experience much easier and less stressful.

Thank you, Katie, for the excellent customer service. It was greatly appreciated, and I would highly recommend Wren based on this experience.

Very grateful for Lee's visit today. Professional, friendly, and very thourogh. Would 100% reccommend.