World Duty Free UK Anmeldelser 

Heathrow Terminal 2. Bought some UK gin at a reasonable price compared to US price. Unfortunately, they charged in US dollars with a 3% markup - no one mentioned that it was going to be charged in US dollars and not GB pounds. Rip off scheme. Make sure you are charged in UK pounds as your credit card will save you a 3% markup.

At Heathrow airport T4, i picked up a bottle of Rum to purchase on my way to Qatar. At the checkout, one of the employees told me that it was the same price at Doha Airport. What a mistake it was to listen to this lazy so and so. payed a lot more than at Heathrow for the same product.

I don’t like to write negative reviews as I’m often the one who sees the good in people and how situations can take a turn based on individual’s personality etc, however as I can see from many negative reviews on this thread, perhaps someone will review and make some healthy changes. My Husband and I bought some items in your duty free store as a special Christmas pre holiday treat. One of the members of staff - from Tom Ford kindly advised me of the 20% discount offer & she mentioned that if we bought the perfume now we could get 20% off the rest of our purchases.
I would like to point out that she was super lovely, as was the Chanel lady. Absolute credit to the store. However, unfortunately our experience went downhill from there on in.
After our purchases, and being mindful of time: boarding etc as we were leaving , we realised that we had forgotten our Daughter’s perfume she had wanted , so we headed back into the store shortly after our purchase to seek assistance thinking we would receive the same customer service as before and see if we could reapply the discount.
We are very sad to report that The staff would not help at all, not even to try and find a way to work around this offer. I know it is possible as we travel extensively and have seen it happened to other customers - with much more helpful staff I might add. I then stupidly in hindsight said ok, I’ll return my Tom Ford perfume for a refund and repurchase in the hope we can get an additional 20% voucher, I was told that you can only get this voucher once in one day. I fail to understand why this is the case for 4 members of my family as we have all benefited individually from a voucher in the past. After leaving and really wanting my Christmas presents I asked my Husband to return and repurchase my perfume and my daughters, both equating to £258 (we had already spent £350 plus, by now) but to my dismay my husband came out of the store to inform me he was being followed by staff and was made to feel very uncomfortable and decided NOT to buy my items for me. He wasn’t expecting to get any discount at this point. I’m so upset as I wanted this item and my daughter now doesn’t have hers either. As I was distraught my Husband reluctantly heads back into the store to purchase these items, The manager (Jamie )and his team were hellbent at stoping us not only purchasing but getting any kind of deal. We are bemused and have no idea why they would portray such behaviour at this point. Seemed very silly to me, my husband on his second visit to purchase the items is again followed, this time he’s extremely offended and upset at how this is making him fell and returns to the desk to explain to Jaime that he does not like being followed and to stop his colleague from doing so,
I am dumbfounded by how we have been treated and I write to you to ensure that NO ONE else is made to endure such offensive action and to suffer this kind of attack. We were made to feel like criminals, just for asking if we could work something out with the 20% discount. This will not spoil my families spirits or our vacation. I will be avoiding Gatwick duty free at all costs moving forward!

These duty free shops know they are the only outlet airside and the arrogance, unhelpful nature and let's be honest low intelligence is there for all to see.... a poor reflection on our country

Just went to make a purchase of some perfume at Heathrow Terminal 4 and was told I was a winner, so my basket contents were free! This was a lovely surprise and great start to our journey and the staff were great! Thank you!

We have just been on holiday,leaving from Newcastle airport,and as part of our trip,I decided to treatment myself to a nice bottle of whisky.
Joan the lady at the desk was so helpful and knowledgeable.
I can’t praise her enough.Thank you again Joan.

I went to purchase alcohol at duty free in john lennon Airport but wasn't allowed to take it to Belfast which is part of UK. I am a British citizen .Why is this. The girl on till was very apologetic

I bought a beauty product on the way out of Heathrow T5. The product gave me a rash so I wanted to return it in my way back.
They point blank refused and said it wasn't their problem and that I should contact customer service. I was disappointed with the whole process.

I used WeChat payment to pay at Heathrow Duty Free, WeChat payment has shown successful payment, but the duty free shop network is not good, the manager refused to give me the goods for the reason of not receiving the money at the moment, and promised to give me a refund within two days, but I waited for a long time and contacted the after-sales service many times but did not receive the refund, the amount of more than one thousand pounds is relatively huge, and also brought great inconvenience and psychological pressure to my life, I I needed this money to complete the payment of my grandmother's medical bills and the lack of prompt handling by the after sales staff has caused me extreme difficulties. I am now at my wits end and my money has not been received.

Thank you to Joy at Exeter airport who was brilliant on an early morning flight helping me to purchase the right sunglasses! Happy and friendly, even so early. Thank you Joy!

Terminal 4 (perfume section duty free)
I left the store devastated (4pm, 16th of sept) and I am never one to complain. A tanned, foreign lady with hair in a bun, brown hair having a chat with a work colleague… I was interested in an item and I needed to ask a question to do with duty free and how it worked, the way she replied was so belittling and made me feel so stupid. It’s like I was interrupting a juicy conversation and I was being a nuisance. I walked away about to cry. I’m happy I’m on holidays and then there’s people like that to upset you :(((( anyways I did purchase the item, would expect better service $150 later

Do NOT use this company's click and reserve function... They charge you twice and never give a refund. Just robbing (insert world here)... Do not much with a barge poll

Bunch of greedy unprofessional muppets who clearly cannot run the business. All rare and valuable bottles are hidden and eventually lining dufry's management pockets on private auctions. Prices are way too high. Don't believe you're saving anything. You're actually paying 20%-30% more than the prices outside of airport.... Waste of time money and nerves.

LHR - Terminal 5
Asked my other half to purchase a Chanel foundation for me.
Two photos on his phone showed the exact type of foundation and shade.
The Chanel consultant looked at the photo, nodded, handed him the product and took the money.
Only on his returning home did I discover that it was a completely different foundation.
Absolutely no use to me at all.
How do they get away with it?
Really unhappy and no way of returning.
This is very poor.

Heathrow Terminal 2 World Duty. Decided to splurge on La Prairie as I recently had a significant birthday. At 16.00 was amazed to be told the person in charge of the La Prairie concession had gone home early! Saved myself a fortune and now associate the brand with overpaid staff with poor work ethic and even worse attitude!

Absolutely unfair company with staff, they claim they offer generous staff discount but 90% of their products for staff are always out of stock which force staff to buy without staff discount.

They seem to need more paperwork to buy something at the Eurotunnel Folkestone shop than immigration and customs combined. I had my ticket that would go in the windscreen (closest thing to a boarding pass I can think of), my booking reference, my passport but they wanted a QR code aswell (and were exceedingly rude asking for it) that to this day I have not found.

DO NOT BUY ANY SUPERDRY WATCHES FROM SOUTHAMPTON AIRPORT!
Bought a superdry watch and 3 days later it stopped working! Emailed customer services and no reply, it says on the terms of returning faulty good that the customer will have to pay for postage.
I called southampton airport duty free and they were rude and couldn't care a less!
It's a case of buyer beware!
I have not returned the watch as I doubt if I will get my money back as they can't be bothered to reply to my complaint! So I will take the watch to be repaired at my expense.

We spent over £100 including 2 bottles of gin and some cosmetics, the cosmetics we put in our own bag and the gin was put in a weak carrier bag, we left the store and realised the handle wAsnt strong enough so returned to the counter and asked for a replacement bag or 2nd bag, we were told we were only allowed 1 bag per sale, we should have split the sale as there were 2 of us. The company need to improve the bags and retrain the rude staff at Liverpool airport( till staff other staff were helpful) today at 10am

Eurotunnel duty free

Advertised price for perfume as £67. When I i look paid receipt checked at £87. Staff h my ember was rude , wrongly quoted “ the law” regarding wrong prices , and deliberately attempted to delay my leaving to catch train on time - supervisor didn’t know what she was in about either and begrudgingly refunded me the difference. Won’t be using these rip off merchants again and suggest if you do that you check your bill carefully