We booked tickets for a tasting session for us and our friends that never happened. We turned up to find the distillery locked and empty, there was no reply from the telephone number on the door. Th... Se mere
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Se, hvad kunderne siger
Great customer service. Very helpful. FedEx let it down, said they needed a signature. Tried to deliver and not in, no tracking number or contact number. Brilliant help from wildjav. FedEx the said a... Se mere
I always enjoy Wildjac. First it was delivered on time for Christmas which was important since these bottles were intended as gifts. Second, the taste is always excellent and further there are some u... Se mere
My wife had this with London Essence tonic on a lunch stop and said it was the best non-alcoholic G&T she had ever tasted. I ordered a bottle for her and got some LE tonics in and she is loving it. It... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Nestled in the heart of the Wyre Forest, Worcestershire, Wildjac Distillery is an independent distillery specialising in naturally spirited and sustainably crafted spirits. Our range includes exquisite rum, vodka, and gin, meticulously crafted using locally sourced botanicals and ingredients. At Wildjac Distillery, we are dedicated to sustainability, with eco-conscious packaging and a commitment to reducing our carbon footprint. As proud members of the 1% for the Planet programme, we contribute a portion of our sales to environmental causes. Experience Wildjac with our immersive distillery tours and exclusive tasting events. Our tours offer a behind-the-scenes look at our production methods and a chance to sample our premium spirits. Join us for tasting events that highlight the unique flavours of our products. We are pioneers in using frugal bottles, the world's first rum packaged in such eco-friendly paper bottles. These innovative bottles are five times lighter and require six times less carbon to produce than traditional glass bottles, significantly reducing our environmental impact. Discover Wildjac Distillery, where naturally spirited and sustainably crafted meet to create exceptional spirits that honour nature and delight the palate
Kontaktoplysninger
Wildjac, Unit 17D, Business Park, DY12 2TZ, Bewdley, Storbritannien
- 01299 407174
- hello@wildjac.co.uk
- www.wildjac.co.uk
4,5
Fremragende
58 anmeldelser
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A tasting session that never happened
We booked tickets for a tasting session for us and our friends that never happened. We turned up to find the distillery locked and empty, there was no reply from the telephone number on the door.
There has been no attempt to contact me following numerous telephone calls and emails. I had to persevere to get my money back.
It seems there is a breakdown in communications and monitoring of emails. No explanation has been offered. We have been let down and frustrated. This is just not good enough.
3. januar 2026
Uopfordret anmeldelse
Besvarelse fra Wildjac Distillery
We’re genuinely sorry for this experience. Turning up for a booked tasting to find the distillery closed is completely unacceptable, and we understand how disappointing and frustrating that must have been for you and your friends.
You’re right to expect clear communication and follow-up, and we apologise for the breakdown in this case and for the effort it took to obtain your refund. This isn’t the standard we aim to deliver, and we’re reviewing our communication processes to ensure this doesn’t happen again.
Thank you for taking the time to share your feedback . It’s been taken seriously, and we’re very sorry that we let you down.
Local company with excellent customer service.
Wildjac couldn't have been more helpful with my pre-Christmas order and collection. 😁
8. januar 2026
Besvarelse fra Wildjac Distillery
Thank you for your order and we hope you enjoyed!
fine drink
I always enjoy Wildjac. First it was delivered on time for Christmas which was important since these bottles were intended as gifts. Second, the taste is always excellent and further there are some unique flavours. All in all, and excellent product.
8. december 2025
Great variety of gins and rums
Great variety of gins and rums, friendly and helpful staff
8. december 2025
Great customer service & delicious honey spiced rum!
Customer service is absolutely fantastic. I had trouble ordering online and the team over the phone were incredibly helpful. 100% recommended the honey spiced rum!
26. november 2025
Great customer service
Great customer service. Very helpful. FedEx let it down, said they needed a signature. Tried to deliver and not in, no tracking number or contact number. Brilliant help from wildjav. FedEx the said a date to deliver, which they failed to do so. Finally delivered no signature asked for. Thank you wildjac for getting g a resolution to this. Fabulous product, makes a lovely gift
15. december 2025
Damson and Raspberry gin
Tasted the Damson and Raspberry gin at my local and now on my second bottle and counting.
26. november 2025
I never received my order
I never received my order. Eventually I got a refund but was told this was a ‘gesture of good will’ which was a bit of a weird comment as I had paid mkney for something I’d never received. Won’t be ordering or recommending this company.
25. november 2025
Besvarelse fra Wildjac Distillery
We’re really sorry that your order didn’t arrive and for the frustration this caused. You’re absolutely right, a refund for something you didn’t receive shouldn’t feel like a “gesture”, and we apologise for how that was phrased to you. This isn’t the experience we want anyone to have, and we’re taking your feedback on board to improve how we communicate and handle these situations in future. Thank you for taking the time to share your experience.
Great product at a good price
Great product at a good price . Loved the recyclable rum bottle. Just right for refilling my applejac glass bottle that I had emptied!
25. november 2025
The Plum Pudding Rum is delicious
The Plum Pudding Rum is delicious. Always get a bottle for the winter. Great, quick ordering and delivery service. Thank you
9. oktober 2025
My favourite spiced Rum 😉
I discovered Wildjac a couple of years ago when I had a Rum subscription and the Honey Spiced got sent to me. Haven’t had any for a while so treated myself recently. My favourite spiced rum by miles. Although the cherry one is also pretty special!
9. oktober 2025
Oh my, the rums are divine
I first came across the plum pudding rum liqueur at the Good Housekeeping Live show in London last year. Am now absolutely obsessed with it and have just cracked open my first bottle of autumn 25! It’s like Christmas in a bottle.
30. september 2025
Found a nice drink l can sip and enjoy
Found a nice drink l can sip and enjoy, reordered with a fast service
23. september 2025
Very quick service and products are of…
Very quick service and products are of good quality. To be able to recycle packaging is a bonus.
23. september 2025
The plum pudding rum liqueur was…
The plum pudding rum liqueur was fantastic. Even my wife enjoyed it.
I will be ordering some more shortly for our Masters Remembrance Luncheon Charity Raffle in November.
27. august 2025
Besvarelse fra Wildjac Distillery
Glad you enjoyed David! Do get in touch if we can help with your luncheon 👍🏼
We had the recyclable bottles this time…
We had the recyclable bottles this time it is cheaper but still with the great taste of wildjac vodka
27. august 2025
Good customer service
Unfortunately there was an issue with courier who Couldn’t get address correct. Item was returned to sender & I cancelled the order.
Wildjac apologised for the inconvenience who, after refunding my original payment, sent complimentary order. Good customer service
11. august 2025
Besvarelse fra Wildjac Distillery
We can only apologise that our courier selected an incorrect postcode to try and deliver to and then didn't inform us of their error. We have refunded your order for the delay and apologise for this situation out of our control.
Fabulous product full of flavour
Fabulous delivery , great value and fantastic product .
3. juli 2025
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