Online ordering - Ordered fencing, contacted later that it was out of stock due to damage in store. These things happen, cancelled order, reassured it would not be charged. Luckily I spotted it was ch... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
We had such a nice experience in our local Wickes in Leamington Spa recently, and wanted to say a huge thanks to Diane who was absolutely wonderful. She helped us with our gift card troubles (which ha... Se mere
Virksomheden har svaret
Michelle was really helpful and supportive, we just wanted to get an idea re our kitchen renovation. We had a home visit with Michelle and came up with a good idea and plan. Arranged an appointmen... Se mere
Virksomheden har svaret
As a hgv driver the small things matter and can make the difference between me getting home on a Friday to see my family or not....this Wickes has set times and I was just going to be outside there wi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Wickes
Skrevet af virksomheden
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Kontaktoplysninger
Wickes Building Supplies, Rhosilli Road, NN4 7JE, Northampton, Storbritannien
- 0330 123 4123
- enquiries@wickes.co.uk
- www.wickes.co.uk
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Utterly rubbish customer service
Utterly rubbish customer service. Have delivered half of our kitchen, customer experience team don’t seem to care or be proactive to resolve issues. Never purchase a kitchen from Wickes unless you want it half completed and like to wait for support that never seems to come.
FYI Andrew- you said that someone would investigate my previous review left 4 days ago - low and behold no one at Wickes has done anything!
1. november 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Customer. We are truly sorry to hear that only half of your kitchen has been delivered and that you have felt let down by the support from our customer experience team. We have passed your details to the relevant department, who will provide a further update to you as soon as possible. - Andrew
A huge shout out the the team at…WIckes Halifax
A huge shout out the the team at wickes. They were so helpful. The staff in store answered all questions and Vicki the community coordinator has been a dream to work with
1. november 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Alan. We are absolutely delighted to hear about your positive experience with our store team. It is wonderful to know that you received such helpful support and that Vicki was a pleasure to work with throughout your journey. Thank you so much for taking the time to share your lovely feedback with us. - Andrew
Mike in the store helped us carry 5…
Mike in the store helped us carry 5 bags of 25kgs of cement! I was with my mum and it was just so nice to have a kind human help us. Absolute above and beyond.
1. november 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Thuria. We are so pleased to hear about your positive experience in our store. It is wonderful to know that Mike went above and beyond to assist you and your mother with such a heavy load. Thank you so much for sharing your kind feedback, and we look forward to welcoming you back again soon. - Andrew
We were served by a lovely lady named…
Great service as we were served by a lovely lady Usha. She explained everything very well.
Thank you for helping us.
1. november 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Nafeesa. We are absolutely delighted to hear about your positive experience. It is wonderful to know that you received such clear explanations and helpful, friendly assistance from Usha during your visit. Thank you so much for taking the time to share your lovely feedback with us. - Andrew
Great customer service from Ellie &…
Great customer service from Ellie & Marlon alway happy to help
1. november 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Scott. We are so pleased to hear that you received such great customer service during your visit. It is wonderful to know that Ellie and Marlon were so friendly and always happy to assist you. We truly appreciate you taking the time to share your kind feedback with us. - Andrew
Living nightmare
Living nightmare , ordered our Wickes bathroom from the Stockton branch Durham and unfortunately our bathroom wasn't measured up right we are still in the fitting process and it has been delayed, issues were , 4 boxes short of tiles for one wall and the wall wasn't measured up right so the shower board past the shower tray there is a 45mm gap , I have raised the issues but basically they don't want to know about the gap , the bathroom fitter actually told the designer how he had miscalculated the quantity of tiles for the wall , so after more phone calls and emails than I can remember and a conversation with the installation manager who knows about the delays and the gap at the bottom of the shower board instead of the clean lines we were promised by the designer with the 3D brochure. So we are pensioners without a functioning bathroom having to lift heavy buckets of water to flush the loo which is difficult for my wife who has fibromyalgia and very often has pain in her hands and we feel abandoned as customers feeling pressured that we have to except a second rate bathroom because the calculations were so wrong , so I am stressed , disillusioned, disappointed and I think the phrase is never again and I thought Wickes were a trusted brand , our nightmare isn't over yet but I wanted to share my experience with you all and I will hopefully update this review at a later stage.Update , our bathroom fitter came up with a compromise for our bathroom to get rid of the gap , it isn't our first choice bathroom but to be honest we are both exhausted and totally fed up with the whole saga , so we go on a long haul holiday on the 11th November and our bathroom still won't be finished or functional for us to use and today just to add to our horrendous experience the siphon on the new toilet would not seal so water was leaking into the bowl , so I rang the Stockton store and my message was coveyed to the bathroom design team that we needed a new part for the toilet and I was promised they would let me know what's going on I didn't receive any call back the customer service is appalling.
19. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Alan. We are deeply sorry to hear about the incredibly stressful and difficult experience you are having with your bathroom installation. We understand your disappointment and feel your frustration at being left in this position. A request for more information has been sent, so we can escalate this to our management team and investigate these issues. - Andrew
Deb was unbelievably helpful and…
Deb was unbelievably helpful and welcoming! Helped us with everything we needed
1. november 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Maggie. We are so pleased to hear that you experienced such a warm and supportive welcome during your visit. It is wonderful to know that Deb was incredibly attentive and assisted you with everything you required. Thank you so much for taking the time to share your kind feedback with us. - Andrew
Costas Christou at Wickes Hertford was…
Costas Christou at Wickes Hertford was highly experienced and most helpful. He measured up and walked me though my options for a new bathroom, even generating a vitual picture of what the new bathroom would look like. Proposal he put together was within my budget and within a reasonable time span. Excellent customer Service
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi David. We are absolutely delighted to hear about your fantastic experience designing your new bathroom with Costas. It is wonderful to know that you received such helpful, highly experienced guidance throughout the planning process, from the initial measurements and virtual design to finding a great solution that fit perfectly within your budget and timeframe. Thank you so much for sharing your lovely feedback about this excellent customer service. - Andrew
Ordered cabinet handles for next day…
Ordered cabinet handles for next day delivery. Next day rec'd phone call from Wickes explaining our delivery had missed cut off point with courier and delivery could not be made. Manager at Folkestone branch tried to get courier to confirm early morning delivery next day, but courier could not do this. We needed goods as we had a house viewing booked. Manager delivered goods to us himself next day at 7.30am to make sure we had goods on time. In this day and age that is service over and beyond. Well done Wickes.
30. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi George. It is wonderful to hear how the store manager went out of his way to personally deliver your cabinet handles so early in the morning. We are delighted that this exceptional service helped ensure your home was ready in time for your viewing. Thank you for sharing this fantastic experience, and we will be sure to pass your kind words along to the team. - Andrew
Straight in and straight out
Straight in and straight out, easy to find the paint we wanted. Pleasant and friendly store and staff
31. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Shiree. We are delighted to hear that you had such a quick and hassle-free visit. It is wonderful to know you easily located the exact paint you needed and experienced such warm, friendly service from our team. Thank you so much for sharing your lovely feedback with us! - Andrew
Was due delivery ordered week before as…
Was due delivery ordered week before as was not available until the Saturday. Saturday came and no delivery so phoned store to be answered by a condescending manager how thought is was funny that no one had contacted and they had sold all the stock. Waited in all day for the manager to find it funny. If I hadn’t if phoned would not of even got a refund . But why was the stock not put aside when I paid for it. Why sell stock that has been already paid for
31. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Pauline. We are incredibly sorry to hear about your experience with your delivery and when you made contact with the store. It is completely understandable that you are frustrated about waiting all day for stock that had already been paid for, only to find it had been sold. We are taking this feedback seriously, and have requested further details, so we can look into this further. - Andrew
Went to wickes on Thursday last week…
Went to wickes on Thursday last week and felt with a loverly lady called Lisa I was after some 110mm waste pipe and fittings ,I couldn't find them in store lisa pointed out they are outside but the doors were broken so she said ill go out there and get everything I needed within 15 mins I had everything I needed and signed up to trade account with 10 per cent off she was fantastic and a credit to your company defo going back to that store
29. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Darran. We are absolutely delighted to hear about your fantastic experience. It is wonderful to know that Lisa went above and beyond to overcome the broken doors, retrieve the exact plumbing parts you needed, and help you save money with a new trade account. We truly appreciate you taking the time to share such positive feedback about this exceptional service, and we look forward to welcoming you back to the store soon. - Andrew
Excellent service from Paige today
Excellent service from Paige today, nothing was too much trouble and I managed to source everything I needed, would highly recommend Paige for help and would be sure to find her again in store if needing any more assistance. Thank you
31. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Shannon. We are so pleased to hear about your fantastic experience at our store. It is wonderful to know that you received such helpful and dedicated assistance from Paige, making it easy to find everything you needed for your project. We truly appreciate you taking the time to share your kind feedback with us and look forward to welcoming you back in the future. - Andrew
My wife and I went to Wickes in Lincoln…
My wife and I went to Wickes in Lincoln today for a bathroom design consultation, the design consultant Carl Price went out of his way to accommodate and design a perfect bathroom, I had a question once I got home, and called the store, Carl missed the call, however in his own time this evening emailed me in order that my question could be answered, that in my eyes is excellent customer service and I would highly recommend anyone looking for a new bathroom, to go to Wickes and speak to Carl
31. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi John. We are absolutely delighted to hear about your fantastic experience during your recent bathroom design consultation. It is wonderful to know that Carl went above and beyond to create the perfect layout for you, and even took the time out of his own evening to ensure your follow-up question was fully answered. Providing this level of dedicated, attentive service is exactly what we strive for, and we truly appreciate you taking the time to share such highly supportive feedback. - Andrew
Tom is just the best
Tom is just the best. Always so helpful. The team at this store are great. Tom is a stand out. Hope he is recognised for his great efforts.
31. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Steve. We are absolutely delighted to hear about your fantastic experience. It is wonderful to know that you received such helpful and outstanding service during your visit, and that the entire team, especially Tom, made such a great impression. Your kind words and recognition of these efforts are greatly appreciated. Thank you for taking the time to share your support with us. - Andrew
Jon helped us to design a new shower…
Jon helped us to design a new shower room and was very helpfull explaining clearly all the options .Very happy so far
30. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Margaret. We are absolutely delighted to hear that you had such a positive experience designing your new shower room with Jon. It is wonderful to know that all the available options were explained so clearly and helpful support was provided during your planning. Thank you so much for taking the time to share your lovely feedback with us, and we hope you continue to be very happy with your project. - Andrew
Dunfermline Wickes
I regularly use the relatively new Dunfermline Wickes for all my DIY and home improvements. Their own brand products are both good value and good quality. David in particular is always incredibly helpful in every send of the word. So far I've put down new flooring, painted some rooms, stripped wallpaper, stained sleepers, and I've still more to do. Wickes is ace.
31. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Tom. We are absolutely delighted to hear how much you are enjoying your visits to our new branch for your ongoing home improvement projects. It is wonderful to know that our own brand range is meeting your expectations in both quality and value, and that David has provided such outstanding and helpful service. We wish you the very best of luck with the rest of your decorating and DIY tasks. - Andrew
My experience was a 5 star experience…because of Sharon
My experience was a 5 star experience because of one lady- SHARON, she was kind, gave me a lot of helpful advice on tiles and was just overall a genuinely lovely lady who is exceptional at customer service. Thank you Sharon
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Avni. We are so pleased to hear about your fantastic experience! It is wonderful to know that Sharon provided such kind, helpful advice and exceptional customer service during your visit. We truly appreciate you taking the time to share your lovely feedback with us. - Andrew
Why blast me with loud music when all I…
Why blast me with loud music when all I want to buy is some hardware. Think they must be trying to promote on line shopping. Loud noise is used as a form of torture or to confuse so can’t think why Wickes do this.
31. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Neil. Thank you for sharing your feedback. We appreciate you bringing the loud volume in our store to our attention. We will discuss this with our team to ensure a more comfortable shopping environment for everyone. - Andrew
Stopped by the Dunfermline branch and…
Stopped by the Dunfermline branch and received top-class service from David P. He was incredibly helpful, knowledgeable, and made sure I got exactly what I needed without any hassle. A credit to the store—thanks again, David!
31. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wickes
Hi Callum. We are absolutely delighted to hear about your fantastic experience at our Dunfermline branch. It is wonderful to know that you received such helpful, knowledgeable, and hassle-free service during your visit. We truly appreciate you taking the time to share this lovely feedback and recognition for David's hard work. - Andrew
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