Wickes - Stockport Anmeldelser 136

First, wrong information was delivered over the phone, which wasted our time and then the guy attending us in store to plan 3 baths literally made us hate Wicks. It was one the most substandard services I ever recieved. Very poor customer service.

Really disappointed with Wickes Stockport, had a home appointment booked for kitchen fitting which was an option online but received a phone call the day before the appointment to tell me they don’t offer home visits. We then arranged a store visit for 6:30pm, the guy on the phone kept trying to convince us to come in early but with work commitments, 6:30 was the earliest we could do. He was still adamant we could come in earlier and said he’ll see us at 6. This made our decision to go with Wren a lot easier and Shaun was delighted when we cancelled the appointment

Absolutely brilliant customer service from Chrissy at Stockport Wickes. She went out of her way to discuss ideas, give information on different products, giving various alternatives and suggestions.

Really helpful and accommodating staff in the Stockport branch, with a shout out to Tina and to Nigel. Helpful with getting and loading my huge click and collect order! Thanks team!

Caitlin at Wickes , Stockport has been really helpful through out our kitchen renewal journey. Approachable and she explained all the process and available offers to get an affordable quote.
Pleased to sort out the process without spending lots of time and home work,
Thank you Caitlin.
Vibin kannoth.

I was booked for an appointment on Sunday. Kept waiting for the surveyor whole night while my calls their showroom remains unanswered. Irony is that they had guts to send me an email saying thank you for attending the appointment.

We visited Wickes at Stockport and with the help of Caitlin (who is very knowledgeable & helpful) we able to plan our new bathroom.

Nigel was extremely helpful, lifting plasterboard sheets on to our car roof.
Thanks Nigel!

I bought my kitchen from Wickes and had a really positive experience. The design service was professional, and the customer service was excellent—especially from John Wilson, who was particularly helpful throughout the process. I really appreciate the support and attention to detail.

Bought 9x large and heavy square paving stones.

Jack at the Stockport branch was so kind and helpful, took the item to my car and helped me load into car boot.

Genuinely lovely gentlemen- full credit to Jack.

Senior leadership team - please pass on my gratitude.

I’ve recently ordered my new kitchen from Wickes in Stockport.
I have to mention the kitchen designer, from the first meeting to finalised design Caitlin Hill has been excellent , helpful , knowledgeable and passionate in her role.
A true asset to the company!
Thank you for helping me create the ideal kitchen.

Staff store specially Tina and others helped me a lot sorting the issues a lot. Really like to praise them for tuning this bad situation into a good one. Thank you once again Tina and team for helping me.

I visited the Stockport store today to buy bulk bags of bark. As always I find the staff at Wickes extremely helpful, approachable & friendly. I have damaged my arm & Conor helped me massively by loading the bags onto a trolley & putting them in my car.
You don't get this type of service from B&Q! And the prices are also good.

Conor was absolutely amazing with his service and a great help a 5 star service thanks conor

Wicks planned our kitchen, ok there, apart from the kitchen fitter had unused kitchen panels, still wrapped up and unused, in fact he put them in the skip. We have at least £150 of bits and pieces, it's been a chore getting Wickes to pick the stuff up and give a refund.
We have a cupboard door that you have to lift up to open, a mechanism that's fallen off, the list goes on.
I have just had notification that the additional panels are being picked on the 22/04/2026
I would not recommend them, they seem to be no better than Wren kitchens.

Went in to Wickes Stockport to look at some fence panels and was helped by Ellie and Tommy they were both really polite and friendly and helped me with my query. It was refreshing to shop somewhere and have young members of staff that care so much about the customers. I will definitely be using Wickes more often for my DIY needs.

Andy in the Stockport store very helpful when purchasing a replacement toilet.
As one wasn’t on display, we wanted to check some dimensions that weren’t listed on the website or box. He happily opened a box up so we could check it out before purchasing it.
Plus it was kind and helpful that he carried it out to the car and put it in the boot for us , as there is some weight in these boxes. Really appreciated his help and nothing was too much trouble to ensure we were happy before purchasing it.

the Surveyer never turned up. I rush back home for the appointment but he never turned up

Very good advice from knowledgeable designer Caitlin guiding us through the process to arrive at the best design for us.

I came in to ordering flooring not having a clue of where to start or what to do , a lovely lady called Tina came to my rescue and so so helpful and sorted it all for me , going above and beyond and her level of customer service did not go unnoticed , I’m cabin crew and deal with the public every day and no that people are often to write in with negatives rather than positives .
Tina is a real asset to the team and I went in again today and she remembered by name , can’t thank her enough