Wickes - Maidstone Anmeldelser 

The whole experience of replacing the kitchen was a lot easier than expected, from walking into the Maidstone store and sitting down with Michael Girscher to carry out the design, to watching it develope at home from our old kitchen to one with clean modern lines.
We are extremely pleased with the finished product everybody we had any dealings with were pleasant and understanding from the lads who delivered it to the whole crew from Buildertrix including the kitchen fitters, the electrician and the plasterer, who handled the installation.
Top tip, get more than one design before committing yourself wickes designer came up with some very intuitive ideas and better use of our space which increased our customer satisfaction.

I recently visited to buy filler for a DIY project and was helped by 2 lovely team members, I didn't catch his name but a gentleman directed me to the filler and moved the barrier for me to be able to access it. I was also served by Jim at the checkout and he was so lovely and cheerful! Really kind and helped me use my tradecard for a little discount. Whenever I come here they're always so friendly and helpful and always well stocked shelves.

Design Consultation- Maidstone In-Store ‘Michael Girscher’ very knowledgeable, listened carefully & competent. From initial design process to installation date just 5 weeks (not 8-10 weeks.)
Top Tip-Allow plenty of time for appointment depending on size of job, we needed 2-3 hours. On arrival to Maidstone branch ensure you scan the QR code to avoid a parking ticket.
Customer Experience Co-ordinator- ‘Craig’ communication via text/emails prior to installation/deliveries exceptional however during installation process interaction was VERY poor when contacted. On the other hand, a thank you to ‘William’ for such a quick response.
Installer- Builder Dream – ‘Andy’, ‘Kirk’, ‘Casey’ and electrician ‘Toby’ worked tirelessly in building our dream kitchen. We felt incredibly lucky in having such skilful craftsmen all working seamlessly in harmony. Andy you’ll never know how reassuring you were throughout such a daunting process. Daily you would answer my questions with a smile and such positivity plus always let us know next steps. Massive thank you to you all in building our beautiful dream kitchen to an outstanding standard. We will enjoy it for many years to come.
Top Tip- Have a contingency budget for the unexpected!

Staff member Jim - what an absolute legend. His paint expert knowledge is 2nd to none. Oh, and by the way- if you need to to know anything in relation to Rock music through the ages- Jim is your man!!!

Lovely guy called Jim helped me with my building material. He didn’t know that I was disabled. That was very helpful. It was lovely to chat to someone like Jim and makes such a change to have somebody so polite so helpful and so professional.

Jim was very helpful and kind. Good customer service

Lisa , in the Maidstone Branch , was so patient and attentive to my needs and budget limitations. Her infectious smile made me feel at ease. Matt , at the same branch , was totally professional and focussed.

Jim from the Maidstone store was very helpful. He went out of his way to show us products, explain the returns process and recommend a plumber.
He could not have done more for us

Visited Wickes in Maidstone to buy some paint, I was served by Jim, who was very polite and very knowledgeable.
It is a credit to Jim and the store that staff take time to chat to the customers.
It was a pleasant visit to the store.

Always always pleasant and helpful at Wickes and at competitive prices especially with Tradepro
Thanks Jim

Served at Wickes, Maidstone today by Jim.
A very pleasant, knowledgeable and cheery member of staff.
Most helpful. Was a pleasure to chat with him about our diy project.

Jim was a great help. Top bloke.

Popped in to buy some paint and was helped by the wonder Jim. Couldn’t have been more helpful and polite.
Jim is an asset to the company.
Thank you 🙏🏻

Wickes Maidstone has been a solid source of materials for the bathroom projects I work on as a Plumber.

I'd like to give special mention to Jim, who served me recently, and who was warm and helpful.

Jim in Maidstone branch was amazing!! Great customer service . Not only did he offered some great and helpful tips ,he even offered and helped me to carry my heavy purchase to the car for me,when he saw that I was carrying my sleeping toddler.thanks Jim!

So how about this for service. Spoke to a kind gentleman employee at Maidstone Wickes yesterday (10/03/25) about the 20L barrel of light brown creocote. He said none in stock and hard to get hold of but I’ll have a check about for you. Found one at Erith Wickes. Hold on he said the manager of Erith lives in Maidstone so I’ll ask him if he can pop one down. A few hours later I get a call that they have it at the Maidstone store and will hold it for me pending collection. I go there tonight and Tracy has it behind the counter ready for collection. That’s what I call service Wickes. Well done to all three of the staff and thank you.

I visited Maidstone Wickes week ago, maybe 10 days, Gentleman by name Jim was very helpful and extremally friendly to me and my 2 children, he helped me with my stuff in to my car. I really appreciate people like Him. Many thanks Lucie

Service with a smile. Everyday work is enough of a chore without grumpy people. I use Wickes in Maidstone and the staff here are always helpful and happy to do so. Take Jim on the tills and you will see and man happy to help with a massive smile. keep up the good work.

Jim was very polite and helpful at the till - Just what I like to see in retail :)

I had had a frustrating day to say the least and was in need of more materials but it was schools out and didn’t fancy trip into Maidstone but when I got to the till it got better with a jovial bit of banter with your colleague Jim. Keep it up Jim good old fashioned customer service puts a smile on faces