Wickes - Hedge End Anmeldelser 

Assistant Ben - very helpful and thorough dealing with our enquiry - personable and professional. Thank you.

From the start of the consultation right through to the order, Katie listened to our requirements and delivered an amazing plan of our future kitchen. Katie also offered sound professional advice on “what’s best” for our particular project and showed examples enabling us to visualise the suggestions and decide with ease.
I can’t rate Katie highly enough and just wished all companies had a “Katie” who is customer centric.

Purchased a kitchen from wickes at Hedge End and found Katie so helpful and easy to work with! We were really happy with the service, price and the options we could choose from - our kitchen is now nearly complete (just waiting a few final touches from our electrician) and then it will be complete and we couldn’t be happier.

Just worked with Katie, would helped us totally redesign and remodel our bathroom. It was totally painless, she originally came out to our home and measured everything and designed the most perfect bathroom for us.

Lee was super accommodating, found what worked for our THREE (!) projects and found us fitters to complete before baby arrived. Thank you Lee

On entering wickes on Sunday morning, I asked if they could remove the padlock to buy a 4ft x 6ft fence panel.
I was told at the counter by the customer service till I had to manoeuvre it myself as they don't unlock the padlock.
Being slightly disabled due to an operation I found it very hard to remove the panel.
And the customer service disappointing.
If all your staff are like this you should be ashamed to call them staff and retrain them.
I,m glad all people at hedge end store are not like that.

The kitchen design and service received by the kitchen designer Lee Miller was excellent.

The installation of the kitchen was very good too. The finished kitchen is to a very high standard.

There were a few delays in getting the kitchen completly finished, which is why this is a 4* and not a 5* rating.
Firstly due to delay within Wicks for delivering 2 items, that needed replacing as the originals were damaged, arriving after the installers finish date. Fortunately, they were able to come back 2 weeks later to fit them.
Secondly, it took nearly 2 months to resolve the installation of the extractor issue.

However I would recommend Wicks kitchens to friends and family as we are very happy with the final result.

Parking easy. Selection good. Staff veru knowledgeable. Sam the manager great

Our kitchen had a fundamental redesign, involving new ceiling, flooring and replastering walls.
The kitchen was designed and specified with the help of Katie Dacombe, Design Consultant. Katie was very knowledgeable about the products and their combinations. This made the decisions much simpler. Where products were unavailable off the shelf, Katie researched and sourced alternatives.
She took a keen interest in the build and finished product.

Ordered my kitchen from Wickes in Hedge end and the designer called Katie helped me choose my kitchen and colours etc. she was very knowledgeable and helpful, she came to our house and we talked through my ideas and practical things which would work, after ordering etc 8 weeks later I met my Builder who was brilliant and throughout and very professional at building my kitchen, organising the relevant jobs to be done I.e electrical etc. and I now have a lovely kitchen so pleased with it

Luis (Hedge End store) was amazing in supporting our local school with some paint and tools, as part of the community programme.

Katie in sales / design was great to deal with and very helpful and supportive. The delivery team likewise were excellent and a credit to the company.
However.
Our experience with the Wickes fitting quality was dreadful, with 4 of the main products (bath/sink/shower tray & toilet) being damaged during and toward the end of the project. Likewise the amount of wasted tiles - which we paid for - were staggering.
Following this (bearing in mind we had recorded & communicated our concerns) the experience and subsequent “compensation” offer from the customer care team has been nothing short of dreadful.
We won’t ever be using Wickes again & would strongly recommend others consider other options first.

The designer was really helpful 🙂 had design made up for us to look at, then went through it with us . He helped us choose what we wanted & needed. And a lovely choice of kitchens to choose from.

Katie was friendly, approachable and professional throughout the whole process. She listened carefully to what I wanted and offered helpful advice, which made everything stress free. I would highly recommend her to anyone looking for a knowledgeable and supportive bathroom designer.

Excellent service from Lee at Wickes (Hedge End)
We couldn't be happier with the service we received from Lee. We came to him with a complex brief involving a kitchen refit and a knock-through into our garage for a utility room. Lee listened intently to everything we needed and designed the space beautifully. He was incredibly proactive in finding the best solutions to fit our budget without compromising on quality. A lovely, polite, and courteous professional—thank you, Lee!

Wickes - Hedge End branch Southampton.
Holly Hawley was friendly, helpful and professional. She had an extensive knowledge of the all bathroom products available. We also selected flooring and wall tiles. The plans she produced were great - it is obvious that she listened to our likes and dislikes and also to our needs.
We are looking forward to the complete refit of our en-suite - all very exciting.
Really impressed with her level of expertise and performance.

I had a very frustrating experience at Wickes. We booked kitchen design for an hour slot however for a hour appointment we have finished less than 5 minutes. The staff member spoke to showed little interest to help . We bought design paper from B&Q due to kitchen measurements. The staff members told us that this is not point we do a design as Wickes will never able to do kitchen cheaper than B&Q. we found after discount both shop has similar price . For the business. If your own staff are directing customers to competitors, it reflects very badly on the business.
Overall, I felt undervalued as a customer and would not recommend Wickes based on this experience.

We are in the process of having a Wickes complete Bathroom installation.

We have had many quotes from individual companies which were coming in high and where we had to organise materials and specialist trades such as plasterers separately. The pricing and management of the bathroom installation was becoming over complicated and costly.

So we came to Wickes, and have loved the experience of having the design carried out, ordering of all materials, programming of all the trades, along with the finance package all completed under 1 roof so we don’t need to individually chase everything together.

On top of this you deal with the same designer throughout who will coordinate each step and check up on progress to make sure everything runs smoothly. We have enjoyed the experience of working with Katie at Wickes in Hedge End who has been amazing.

If only we took this step first.

Katie was very professional and helpful with our bathroom design consultation and the shop had an excellent showroom with examples of bathroom units and accessories

Had a great design meeting with Katie. She had phone the day before to ensure what we wanted and then made extra time as we had two bathrooms to design. She was quick to bring our ideas to life and add her advice on what would work best. The showroom in Hedgend is bigger than most Wickes so was good to see the products we were buying. Look forward to seeing the finished bathrooms.