What a visit to this store. I've been in a couple of times. Today I came to the store to get a few bits and couldn't find the garden bits I needed and a staff member helped me but the thing I enjoyed... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Always use the Exeter store for my DIY needs, friendly welcoming staff, knowledgeable and helpful. Easy to use for click and collect and no hassle returns. Customer service second to none.
Virksomheden har svaret
WET ROOM ANYONE?? This company helped my client choose the WetRoom of her dreams after previously being let down by another plumber. My client over ordered and Sophie I think her name was, managed to... Se mere
Virksomheden har svaret
Was concisely advised by Sophie about the availability of ventilation products. Then, assisted by one of her colleagues, she came to my rescue when I left some M12 threaded bars by accident in the t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Wickes - Exeter
Skrevet af virksomheden
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Kontaktoplysninger
Eagle Way, Sowton Industrial Estate, Exeter, Devon, EX2 7HY, Storbritannien
- +441392605500
4,7
Fremragende
169 anmeldelser
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Design and plan done in Exeter, with Becky-Ann
We had Becky-anne help us with our kitchen design and plan. She has been beyond helpful and we are over the moon with what she’s come up with. Very excited.
Thankyou very much!
22. juli 2024
Uopfordret anmeldelse
Besvarelse fra Wickes - Exeter
Hi Annie, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Becky-Anne, was able to provide an excellent service and provide a great design. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB
So Wickes Exeter customer service…
So Wickes Exeter customer service strikes again.... would have been 1 star only the person serving me today couldn't have been nicer... But big but, I went into store with my assistance dogs clearly marked as such to get a refund on product I purchased just 6 days ago and to purchase some timber... on entry I identified to member of staff I had product I wished to return and was asked politely to leave that with her and get my timber which I did. On return to the till that member of staff was busy, as I stood waiting quietly... A male 20's big red beard shouted at me "what are you doing in here?" looking directly at me, there were several other customers and another male at the till.... I immediately turned on my body camera which got this response "are you filming me?" I replied I am now... he continued to shout making claims I was banned!! Being completely honest, I have no knowledge of being banned plus in the last month I believe I have been in that particular store multiple times without incident spending around £350.... The incident today was unprovoked and humiliating.... the female member of staff serving me only heard some of it, she did ask me about it which explained... she was polite and friendly.... the other member I think might be called Zac has no business be in a customer facing role... so as to save Wickes enquiring it was 15.08 11th July 2024, I noticed there was a cctv camera just above us which couldn't have missed any of today's incident.
11. juli 2024
Uopfordret anmeldelse
Wickes Kitchen Nightmare!! EXETER
Kitchen completion date April 12th actual completion......to be confirmed 11 weeks overdue & counting!
We purchased the "somewhat" overpriced Kitchen with the understanding that we'd saves ourselves a lot of time & effort - sourcing tradesmen, organising, planning etc - so the extra cost weighted up BUT of course it didn't & its been an absolutely appalling journey with no immediate end! HELP!!
Becky-Anne was quick to get the sale under her wing, the fitter did a great job - this was a huge relief BUT 2 days before he was due to finish we got the messaged the worktops had been delayed. Long story short the fitter never same back?! I begged, cried to the customer service team - we went to our local store manager for help, I'd had to leave the UK for business & my family were left with no tops & no running water - the escalated & escalated. Temp tops were eventually fitted even though the correct tops had now been delivered, no one was free to fit them!? They inconveniently hung around the house for months causing huge upheaval as one completely blocked the stairs!
Stuart is our customer liaison he is completely incompetent of his job, every time I call customer service I'm on hold for 20 mins, to then be told he's not available & will return my call immediately - he never does!
I literally don't know what to do next? We have outstanding feature wall panel, a drawer & some shelves - its a 2 hr job max! Yet I've called & mailed & nothing - no end.
Honestly save yourself the hassle, find your own fitter & head to Howden's, I certainly wish I had. The stress & hassle of chasing for updates & answers is unbearable.
3rd July apparently Wickes requested info from Trust Pilot - NOONES requested anything from me! 12 weeks & counting
2. juli 2024
Uopfordret anmeldelse
Besvarelse fra Wickes - Exeter
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
Deplorable Service
We have been waiting almost a year for repair to our bathroom panels that Wickes install. The replacement panels arrived July 2023 and have been sitting in our garage ever since. We were assigned 2 different fitters on two separate occasions but who never showed up when arranged. We have been in contact numerous times and told that it is being looked into but we are still waiting. Having used Wickes in the past, and been very satisfied, I now would not recommend them to anyone. The way be have been treated is appalling. STILL WAITING
15. juni 2024
Uopfordret anmeldelse
Besvarelse fra Wickes - Exeter
Hello, thanks for your valuable feedback, and I'm sincerely sorry to hear about the issues you've faced in regard to repairs to your bathroom panels. If you can please reply back to the private message I've sent you on trustpilot, we can investigate this further for you. - Dylan
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