I visited the Cardiff Newport road store today to collect a click & collect order which turned out to be wrong (totally my fault it was wrong). A lovely lady called Anna helped me sort it out with a... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 1 Dragon Retail Park, 507 Newport Road, Cardiff Wales, CF23 9AD, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We bought a kitchen in excess of £20k from Wickes and were told categorically that the installation would be completed in no more than an absolute maximum of 12 weeks. The kitchen was ordered on June... Se mere
Virksomheden har svaret
We recently ordered a kitchen with Wayne at the Newport Road store in Cardiff, and couldn’t recommend him enough. The whole process was so quick and easy, with Wayne coming out to our property to take... Se mere
Virksomheden har svaret
Buying a full shower room in Wickes Newport Road, Cardiff today. Staff member Anna went beyond to help me. She knew where everything was and was happy to answer lots of questions. She sorted out th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Wickes - Cardiff
Skrevet af virksomheden
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Kontaktoplysninger
Unit 1 Dragon Retail Park, 507 Newport Road, Cardiff, Wales, CF23 9AD, Storbritannien
- +442920114606
4,2
God
143 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The worst store for customer service…
The worst store for customer service which I have ever experienced. keep asking me for the same information via email but never follow it up. this is the second time I have tried their customer experience. I had to phone TB Davies myself about a ladder stabiliser that was missing. Lately about a can of Dulux can of paint that was leaking.
Daniel Iuta (Wickes Customer Service) Andreea Hristache (Customer Services) and Nedelea Dorin (Customer Services)
Save yourselves a headache and don't order from Wickes.
Wickes reply: 'We have sent a request for more information via Trustpilot so that we can look into the situation. - FB'
I doubt it. A bit late now don't you think?
The same email from Wickes again.
@
Daniel Iuta (Wickes Customer Service)
23 Jul 2024, 16:20 BST
Hi Anthony,
I'd really like to resolve your enquiry for you. But as I haven't received the information needed, I'm just reaching out to you to see if you can send it to me.'
Wickes keep sending the same generic email but never reply to my emails. I have sent them the information 6 times on this occasion.
Enough is enough.
Final note.
Wickes reply: 'We have sent a request for more information via Trustpilot so that we can look into the situation. - FB'
I have provided the information via Trustpilot but FB has not contacted me. More lies.
I wonder what FB stands for?
19. juli 2024
Uopfordret anmeldelse
Besvarelse fra Wickes - Cardiff
Hello Anthony, Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about the issues you have experienced with your order and the poor customer service you have received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.