Wickes - Bristol Anmeldelser 

Best store I’ve been too, very helpful staff and the managed actually knew what he was talking about. Most stores don’t have that!!

My toilet decided to stop flushing at the wrong moment 😭. I knew what I needed so thought let’s go to Wickes and wow the service I received was nothing short of A1 standard from the off. I needed to make sure I needed the correct product so I asked a member of staff (I believe his name was Martin) and he got help from someone who pointed me in the right direction. I can happily say my toilet won’t be facing such hard ache for some time. Brilliant

Awful company to work with. We got a small simple bathroom designed by them to be fitted by one of their recommended contractors. The contractor was great. However, Wickes got the design wrong, didn't respond to emails, didn't send all the parts, I had to chase them about 4-5 things to get anything done including: arranging initial delivery, arranging for delivery of the parts missed off, arranging for replacement of parts they got wrong in the design, arranging for replacement of parts that were broken on delivery, arrangement of pick up of waste when the job was complete. In short, once they had our money they simply didn't care/stopped responding.

What a disgrace! We had a bathroom installed in February and have been trying for the last three months to resolve a payment issue which is Wickes fault. Every time we make contact we are lied to and fobbed off about the progress and resolution of this. On top of this we have now discovered there is a fault with the shower waste pipe and it has been leaking under our laminate vinyl tile floor for months. This has not only damaged the bathroom floor but the floor in the adjoining room as well. Wickes have made no effort to respond to our daily emails to get the damaged assessed or discuss a time line for repair of the damage. There is no contact number for the warranty team, so you can only email them or call the customer service centre who fob you off with a we can't help you, this needs to go to the warranty team. On top of this the bathroom installer has come to see the damage and has now left us with a bigger mess, we can no longer use the washing machine or take a shower! We have been lied to throughout the whole process, do not trust this company, the minute something goes wrong they ignore you!

Most rude & ignorant young man served us later this afternoon at the Longwell Green Bristol branch. We are trade customers, ordered a click & collect online & went to the store to pick up. No one at the click & collect till just one person stood with no one to serve & no one queuing at his till so we approached him saying we had a click & collect order. To say he moved across to the till begrudgingly was an understatement ‘name’ when we said our company name, he said ‘name’ again & we stated it was a company name & then my name. He then said ‘nothing on here’ we then repeated our surname & he asked us to spell it which we did. He then rudely said ‘ do you have a problem?! ‘ to which we said no, he asked for the collection PIN number, which we gave him & then he stormed off to an area behind the till & came out seconds later dragging a trolley (with our goods on it) left it in the middle of the walkway, ignoring us, not saying a word & proceeded to go back to the original til he was standing at when we arrived & shouted to people who were now queuing behind us to come over. Ignorant, rude, poor customer service & disgusting way to treat a customer & one with an account who’s spent a significant amount of money with Wickes not just recently but over many years. Not impressed at all!

I visited the Longwell Green store today and was interested in buying some Trellis. The only problem was none of the Trellis had prices on them. I also wanted some compost again only 2 types had prices on them. In fact I would say that only half the items in the store have prices on them. As there was only one person on the till it was impossible to find out as other customers were being served. Wickes must waste thousands from customers who give up and go somewhere else or assistants repeatedly looking up price queries incredibly inefficient and very frustrating.

It's been a complete shambles from Wickes. (I ordered from Longwell Green Bristol). I like to try and give the benefit of the doubt, but countless things start to mount up and they don’t get resolved.

We are now in our 8th week since the start of the install and our kitchen is not complete. Eight weeks and counting!

We would not use Wickes again, and would urge you to carefully consider whether you let them take on your renovation projects for you.

Firstly, we were mis-sold a discontinued larder that is on display in the showroom. At the point of paying the deposit, we were reassured that we could have a unit as per the one in store, then it only came to light it was never available half way through our installation, when it was too late to change the design.

A kitchen install is always going to be disruptive, but we were left without a useable sink and water supply in the kitchen for 5 weeks.

There is absolutely no urgency to get any of the work complete or get any of the waste/rubbish collected (we were left with all the old kitchen rubbish and some of the construction waste in our front garden for 7 weeks). There is more in our back garden which remains uncollected.

Some of the workmanship is poor: the tiling and mastic workmanship is substandard - I could do better myself.

Throughout and to date, there has been minimal co-ordination between anyone (store, approved installer and customer centre) to try and sort out missing items or issues with the kitchen install. It feels like the onus is on the customer to sort, but the whole point of going with Wickes and using one of their approved suppliers is so you don't have to self manage.

I have had to visit store twice to try and resolve matters, tried to speak with the store manager and asked to escalate a mounting range of problems with their customer experience centre manager, but all my attempts to escalate are denied, yet nothing is resolved by the people I speak to. It has got to the point where I have had to make a formal complaint.

Given the amount of money spent, it has become a pretty awful experience.

We had similar quotes/designs between Wren (who were slightly cheaper) and Wickes - and are now wondering whether choosing Wickes was the right decision…

(Just for context, I left 10/10 reviews for other traders who’ve worked on my house (full window replacement and central heating installers both of which costs significant sums of money), so I know the difference between good customer service and the shambles that Wickes are.

Richard helped us with the design and purchase of our new bathroom. He was very helpful, knowledgeable. He also asked for some information in advance which made the process a lot easier and quicker.

Gemma designed our kitchen. She is a professional with passion.We changed the project several times and each time, Gemma, with a smile and patiently changed, what we asked for. She help and advised what would be the best with the space we had. The kitchen design is fantastic. Whoever is looking for help to design their dream kitchen. Give her her a call Thank you for ours dream kitchen.

Bought and paid for a new kitchen, including installation. Design Consultant was helpful and very keen, took my money and said that a customer relations manager and fitter would be in contact. It has ended up with me chasing them for weeks to try and get anything done, then they assigned a fitter who couldn't do the job and he cancelled appointment at last minute. Then had to wait for another fitter to be found. All comms from customer services have been appalling. They are very happy to take your money but providing any customer service afterwards if like pulling teeth.

Edit: You haven't sent me a private message as there is no functionality to send a message within Trustpilot.

Further edit, 4 months after paying for the kitchen, and still without a functioning kitchen.
Still have ongoing problems with Wickes and their kitchen delivery. They kept getting the delivery dates wrong despite them being agreed, they'd then input them into their system incorrectly. Not all items paid for were delivered, some items delivered were damaged. That is just the start of the mess, fitter contacted customer services to get replacement units, they sent one bit, but not others, then turned up after being chased with some of the other bits, but they were the wrong bits. Failed to deliver an appliance because of their delays at the start of the project they had sold all their stock (despite me paying for it), and claimed they couldn't source a new one, so I have had to go to the manufacturer myself and buy it (apparently too difficult for them to do), now waiting for a refund if they actually are going to give me one, I can't get hold of my Customer Experience Coordinator to reply to emails or phone calls.

Rich Bounds designed a great looking kitchen and has done a great job of kickstarting the installation process - would recommend!

Our kitchen designer, Richard Bounds went above and beyond to help my mother create a kitchen that perfectly meets her needs.

Friendly service and infinite patience to explore the many options and combinations available.

The second kitchen my family has purchased from Wickes, designed by Richard.

Delivered a cracking kitchen and great value for money - thank you!

I am very pleased with my new bathroom. Rich Bounds, the design consultant, was very good at providing suggestions on the design and was always friendly, helpful and happy to answer my questions promptly.
The installer, Dan Groarke, was also very good and did a great job at fitting it all with no fuss with no delays.
Would use definitely use the design service again!

Guided through the bathroom design and ordering process very effectively by Rich Bounds @ Longwell Green. Excellent service

Our dealings with Rich Bounds was very pleasant, He was quite patient dealing with a fussy old girl like me.

Richard Bounds gave us a very professional & knowledgeable service when assisting us to purchase our kitchen

Would highly recommend Wickes

A warm welcome from Mattew Hoare for a quote to do our bathroom. He was excellent. He explained every details and showed a 3d make up of the shower unit to be installed and the actual fixs and fixtures. We were impressed and happy so we paid the cost in full

Came in to pick up some testers. Matt was really helpful, mixed the samples and talked me through the best paints to use for the job as well as the amounts I would need. Will definitely visit again.

Wickes Longwell Green does an amazing job catering to a range of projects, whether it’s building a new shed or renovating a bedroom. They supply high end products with good guarantee and amazing reliability. The staff there are very knowledgeable of the products they sell and have an eagerness to help and supply anyone with whatever they need. I would recommend to take a trip highly!

Great experience working with Rich Bounds on both a kitchen and a bathroom, his input was invaluable as I came with a need but no ideas!!

Also the staff in store gave excellent customer service when I needed to swap and return some items.