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Visit our stores or shop online! We're an independent Food Hall & Wine Merchants with stores in Heswall, Wirral and Frodsham, Cheshire, as well as a glorious online shop for great wine, food, gifts and hampers.
Pensby Road 19, CH60 7RA, Heswall, Storbritannien
1,9
12 anmeldelser
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Terrible wish I read the reviews 1st the watch is a very cheap didn't even come in a box it was wrapped up in bubble wrap and didn't even feel good I'd say it's worth about£5 from China .
Emailed twice and heard nothing back
Disappointed at the very least.
And had about 2 weeks before it arrived
I ordered 2 of the silver trouser sets at £40 each as I didn't know their sizing. The company name is in the UK but when trying to return items its the most difficult procedure you will ever experience. They don't want you to return items and keep sending e-mail saying 40% back off original price or telling me how expensive the shipping will be in an attempt to get you not to return things. They don't answer e-mail efficiently and overall I would NOT recommend this at all. STEER WELL CLEAR
Ordered 8 items, received 2 items |I ordered, the rest were very poor alternatives. Tried to contact the company a few times regarding the alternatives but no reply.
Having been guilty prior to the epidemic of not shopping local, like most of us I ventured to the web to see what was available in my local area. Cue Whitmore and White... how have I missed this company. They most definitely didn’t disappoint.
I may not be the best cook but I’ve ventured to many countries via the array of amazing products they sell without leaving the house all with free delivery. Then I followed them on Instagram and before I knew it id become a wine expert. (Ok.. with a tiny bit of help from their posts and recommendations)
A huge thank you for everything during all 3 lockdowns.
Besvarelse fra Whitmore & White
Hi Michael - that's really great to hear, and glad we kept your tastebuds travelling even if you weren't!
Sadly I won’t be ordering. The postage is a joke!! For two tins of sardines that came to almost £10 they wanted to charge over £8 for postage!!! I send parcels all the time and can’t imagine why they would charge so much! Even if recorded delivery!
Besvarelse fra Whitmore & White
Good morning. What a lot of exclamation marks to wake up to! I think most people would have given us a call about this rather than jumping to leave a 1 star review of a small business that has had no interaction with you, so forgive me if I find this a bit unreasonable.
Our online shop uses Parcelforce rates, who charge me a flat rate of £6.84 per parcel or £7.34 for London. Then I have to buy boxes and packaging materials good enough to send food and drink in, the smallest of which costs me £1.87 all in. That leaves me with 24p to cover the actual picking and packing of the order. A business our size doesn’t have access to bulk “Amazon style” postage rates or any economies of scale on packaging materials.
Most of our online customers are local, in which case they get free delivery, often by me, in our own van, or spend well over £150 to get free national delivery, or collect in one of my two shops, which is also free. Other customers who want something small sometimes do give us a call to see if there’s anything we can do to reduce postage costs. Only yesterday I helped a customer who just wanted some saffron, which I happily put in a small envelope for him and posted out for the cost of the stamp. Being a robot, the website can’t help like I can, which I could happily have done had you just got in touch instead of posting this review.
Best regards
Jamie
Fab service on a big order of hampers for business clients. All on time and massively helpful when I called them up. Had the best feedback from clients that we’ve ever had - even better than the usual ones we send from Fortnums!
Besvarelse fra Whitmore & White
Thanks for the lovely feedback, great to hear your clients were happy!
In my experience their advice is impeccable and the quality of the products second to none. If what I’ve wanted hasn’t been in stock, their team have always offered perfect alternatives that never disappoint. Would certainly recommend them (and try the Alhambra 1925 Reserva it was an excellent suggestion of theirs for this lager fan!)
Besvarelse fra Whitmore & White
Thanks for the great feedback, hope to see you again soon!
Outstanding customer service and speedy delivery. Products were packaged beautifully and tasted even better! Would recommend to anyone looking to treat themselves to something special.
The store itself is just as gorgeous, definitely worth a visit.
Besvarelse fra Whitmore & White
Thanks for the lovely review, glad you enjoyed everything!
I’ve ordered online several times using the free local delivery service, and have sent a hamper to my parents in Wales. The service has been flawless and quick and the quality of the food and drink is superb. Their actual shop is well worth a visit too if you’re in the area, full of yummy food and drink and great coffee while you shop!
Besvarelse fra Whitmore & White
Thank you for the lovely feedback!
I have to say this company is very disappointing. I tried order from them and after several days they told they could only deliver locally. The call themselves award winning but there is nothing award winning about them. I work on the front line and put myself in danger everyday and I wanted to quickly get a present a dear friend this company could not accommodate. They do not go above and beyond. Talk about supporting local business well I tried and all I got was disappointment and no apology. Just to go on a short walk. I do not have time for a short walk I need to save lives
Besvarelse fra Whitmore & White
Hello Nik. I feel this review is more a reflection of you than it is of my business. We clearly stated in big red letters on every single page of our website that national delivery had been suspended due to unprecedented demand in the run up to Christmas, and that we were only doing local delivery. We published a very clear map showing our delivery area around each of our shops. You ignored all of this and placed an order anyway for local delivery to a location 30 miles outside of our local area.
When we told you that we could not deliver to this location, you completely lost your temper by email, expecting me to drive a small order on a 60 mile round trip. You further tried to tell me that I would be the first to complain when I went out of business because I wouldn’t go “above and beyond” when I have done nothing but exactly that, working flat out throughout the pandemic delivering day and night to our local customers so that they can stay at home – and so that you don’t need to save as many lives.
After my personal experience with this company I cannot say I would recommend them.
Ordered cheese, pate and wine for friends birthday, from their self selection hamper range. Fantastic service, delivered swiftly, easy to order, friend was delighted with quality of produce and was all chilled. Friend was very happy and cheered her up during this difficult time. Highly recommend!
Besvarelse fra Whitmore & White
Really great to hear this, glad your friend enjoyed the hamper!
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